Benzel-Busch Motor Car - Service Center

Complete lack of integrity and follow through on customer satisfaction. Agreed to pick up and return vehicle, picked it up and then "didnt have a driver to return it" so I was forced to waste 2 hours of my d satisfaction. Agreed to pick up and return vehicle, picked it up and then "didnt have a driver to return it" so I was forced to waste 2 hours of my day after a long flight to go and pick the car up. The problem was NOT fixed either, so I was charged for a diagnostic fee and nothing was repaired. I will not be buying another car at this dealership. There are other dealers to choose from.... More

Brought my car in for a 3. 30 appointment for a tire change. Did not leave until 6pm and they did not have time for curtesy car wash. I could see my car on the lift but no one 30 appointment for a tire change. Did not leave until 6pm and they did not have time for curtesy car wash. I could see my car on the lift but no one working on it. It was very frustrating. More

I'm very happy with my regular service. All went on schedule and we were very happy. All went on schedule and we were very happy. More

Why make an appt. When ur car is not seen until days later? Unacceptable . No loaner offered. Service is overpriced When ur car is not seen until days later? Unacceptable . No loaner offered. Service is overpriced More

The worst dealer ship in the tri-state area the over charge for labor and always late on they’re job charge for labor and always late on they’re job More

high quality sales and service in convenient upscale dealership--good experience, customer for many years dealership--good experience, customer for many years More

Picked up car on a Monday Didn’t look at it until Tuesdsy after many calls from me realized had to order part Returned car wed afternoon Tuesdsy after many calls from me realized had to order part Returned car wed afternoon More

BB makes every step easier to get your car serviced and get it back quickly get it back quickly More

I had an appointment but still had to wait over thirty minutes just to meet with a service advisor, and that is after checking with the reception desk three times. If I expressed a concern with the vehic minutes just to meet with a service advisor, and that is after checking with the reception desk three times. If I expressed a concern with the vehicle, the response both this visit and my last visit is always that they would need to keep the car up to a week just to figure out what may be wrong, so I had to decide whether it was worth it to have them check. This time, they were able to fix the malfunction with the navigation, and perform the B service, along with two outstanding campaigns on the vehicle, and it took three working days. When I picked up the car, I was handed the keys and paperwork by reception, with no explanation or even a meeting or greeting by the service advisor. Not the service I would expect from Mercedes, and not the experience I have had with other Mercedes dealerships over the past twenty years. More

Very efficient and professional services. Waiting area is comfortable. And receptionist is kind and friendly. Waiting area is comfortable. And receptionist is kind and friendly. More