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Benzel-Busch Motor Car - Service Center

Englewood, NJ

4.2
2,255 Reviews

2,255 Reviews of Benzel-Busch Motor Car - Service Center

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June 22, 2023

Workers were smiling every time, they helped me a lot and the car is better then before now. Thank you. More

by ATATezer
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Armando
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

I travel from Colts Neck and deal with Benzel Busch because of Frank Armando. Hes a great rep and I cannot say enough good things about him. Will continue to work with your dealership on new cars More

by BRIAN@MAJORINSGROUP.COM
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Armando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Benzel-Busch Motor Car responded

Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to better serve you and our valued customers. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will make sure to pass along your kind words to Frank who was involved in making your experience memorable. Regards, Michael Hill

June 22, 2023

I assist my Mother with her Mercedes. As always, she was very pleased and thankful with the service provided. David (not sure of his last name? x11259?), has always been very helpful and More

by KSGILBRIDE1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David x11259
June 21, 2023

Very accommodating, prompt and convenient service. They fit me in at last minute and did my service quickly and well. More

by dhertz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Armando
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2023

They took good care of the service, but talia, who sold my car, is not interested and smiling. More

by dogukaner94
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Talia Colananni
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2023

I scheduled 1pm maintenance. I showed up 1:15pm. Waited until 2pm. Then returned home to wait. Got a phone call around 2:30 that it will be done in 20min but they called for chec More

by ESDANNY
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Peter Poliandro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Benzel-Busch Motor Car responded

Thank you for reaching out to us and expressing your concerns about your recent service experience. We sincerely apologize for the inconvenience and frustration you experienced throughout the process. Your feedback is highly valuable to us, and we are committed to addressing the issues you raised to ensure that this situation is not repeated in the future. Following our conversation, it appears that this issue is now closed. Please feel free to contact me directly mhill@benzelbusch.com if for any reasons this matter is not resolved to your satisfaction. Regards, Michael Hill

June 19, 2023

First time at this dealership and it was a very easy honest transparent and relaxing experience. More

by angelselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Armando
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2023

easy arrangement excellent service entire service was a positive experience. Service representative was attentive and helpful. More

by Lombardo, Robert 123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Belzak
June 18, 2023

Every time good experience at Englewood Mercedes dealership. Staff is very respectful, service is high quality with short weight time for appointments!! More

by EMERI009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

professional, courteous and knowledgeable. very confident in their work for the last 20 years. thank you again. More

by DMURRAY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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