Benzel-Busch Motor Car - Service Center

The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in person for him to tell me that after 8 days they didn't know what the problem with my car was, that they need more time and he will call me back the next day. He did NOT call me back the next day. He sent me a text informing me that the cost to inspect the car is an additional $2,519.00. on top of the $350.00 that i already agreed to pay for the inspection. Off course, after ten days now I was just upset and just pick my car. I have always service my cars at the Benzel-Bush Englewood and have a great experience but this one was the last time that I went there and the last Mercedes car that I own. I will trade this GLC 300 for a better brand and a better costumer service. More

Chris Iseman makes coming to Benzel Busch for service the best choice. He is responsive and professional and always does his best to accommodate. A truly excellent experience every time. I highly recommend t best choice. He is responsive and professional and always does his best to accommodate. A truly excellent experience every time. I highly recommend them. More

It took over 2. 5 hours for a express service, but I was pleased with the overall results. 5 hours for a express service, but I was pleased with the overall results. More

I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the front-desk receptionist gave me the receipt to sign, and I did not get a service professional to explain what I was paying for. More

Benzel Busch has been my go-to dealer for 17 years and nearly a dozen vehicles. Family-run, relationship-oriented stores like this are the reason I do business. Large corporate-owned dealerships cannot nearly a dozen vehicles. Family-run, relationship-oriented stores like this are the reason I do business. Large corporate-owned dealerships cannot hold a candle to them. More

Service was very reliable, efficient and courteous . Everything was explained with the added benefit of the video and of course our service rep Chris Isman was as helpful and competent Everything was explained with the added benefit of the video and of course our service rep Chris Isman was as helpful and competent More

Great experience. You can't get this level of service in this new Post Covid world anywhere else. Thanks to Lino Cascardi and the Benzel Busch team. They made our purc You can't get this level of service in this new Post Covid world anywhere else. Thanks to Lino Cascardi and the Benzel Busch team. They made our purchase and service experience a pleasure. Highly recommend them. More

All Terrible. no promptly update. Receptionist service terrible. I will buy another brand of car because of this time service no promptly update. Receptionist service terrible. I will buy another brand of car because of this time service More

The focus for the dealership is the customer experience. That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris the service advisor is always helpful and willing to go the extra mile. Added benefit is being able to look at the showroom floor and plan for your next Mercedes. More