Benzel-Busch Motor Car - Service Center

I brought my C300 in for major sevice B on 2/5/11 and picked up a nice loaner car to use for the day. I was greeted in the service drive by Ven who is always very helpful. Frank Armando took care of al picked up a nice loaner car to use for the day. I was greeted in the service drive by Ven who is always very helpful. Frank Armando took care of all the paperwork details and he too did a most professional and courteous job. More

Chris Iseman is a gentleman who goes above and beyond. It was a pleasure dealing with him.I have always purchased SL's and really, they are for the most part problem free. My previous experiences were with was a pleasure dealing with him.I have always purchased SL's and really, they are for the most part problem free. My previous experiences were with 2 other dealerships. One was a class act all the way---the other was not so impressive, especially the sales dept. Benzel Bush was recommended by a family business friend and so far I was very impressed. More

I will never go with a Mercedes Benz again after all the crazy fees and xxxxxx of maintance costs. Over $500 for a service where they just change the brake fluid and oil change. $600 plus tax and finance fe crazy fees and xxxxxx of maintance costs. Over $500 for a service where they just change the brake fluid and oil change. $600 plus tax and finance fees that comes out to $650, where as every other company charges anywhere from 150-300 with no tax. This company will make you bend over backwards. Nevermind I had to spend over 1500 in fixing tires and rims due bad manufacturing that they take no blame for. More

The service at Benzel Busch is terrible. They try to manipulate you into getting things done to your car that you really don't need. They try to squeeze every dollar out of you. The top tier management manipulate you into getting things done to your car that you really don't need. They try to squeeze every dollar out of you. The top tier management is non-responsive. I've tried numerous times to speak to them and they never call back. Customer service is horrendous. I am really disappointed with this dealership. Don't be fooled by their so called professionalism. They're a bunch of con-artists in suits. I've purchased two cars from this dealership. You would think that I would have learned my lesson with the first car but they are conveniently located to where I live. I will buy my next car at another dealership even though it means that I need to travel further. More

Frank is the most amazing person I have met when dealing with cars. Everytime there is a problem with my SL or ML, he treats me with respect, gets me a loaner car (even if I walk in that day complaining), i with cars. Everytime there is a problem with my SL or ML, he treats me with respect, gets me a loaner car (even if I walk in that day complaining), is ALWAYS similing. He is always friendly and if the quality of workmanship is poor, (it only happened once), he will gladly reaccept your car for service, give you a loaner, and make sure you are happy. He also treats everyone respectfully. My sales experience has been less than subpar, but Service with Frank has been amazing. Frank is the best person you will EVER meet when dealing with Mercedes. More