Benzel-Busch Motor Car - Service Center

I have had my cars serviced here for many years and the quality and overall experience has remained top notch. I plan to remain a loyal customer. quality and overall experience has remained top notch. I plan to remain a loyal customer. More

Friendly. Helpful. Great service. I had a flat ( with Friendly. Helpful. Great service. I had a flat ( with tire insurance ( another plus of my lease) ) and had to be home within 15 minutes. Attif foun Friendly. Helpful. Great service. I had a flat ( with tire insurance ( another plus of my lease) ) and had to be home within 15 minutes. Attif found the nail right away, and promised to deliver it got me the next day, on sabbath when I couldn't come in to pick it up. I signed the papers in a few seconds and went home. He next day, my car showed up in the afternoon with 2 very nice gentlemen. Thank you. More

My experience with Benzel-Busch has been an absolute pleasure. Everyone is friendly, happy, and competent, a rare combination these days. Everything about Benzel-Busch is stress free. I consider th pleasure. Everyone is friendly, happy, and competent, a rare combination these days. Everything about Benzel-Busch is stress free. I consider them the single best dealership in Bergen county, their service -- buying, maintenance, and auto body repair -- is unmatched. More

Wait time a little longer than I hoped for on a Saturday morning - my impatience more than anything else. But otherwise a perfectly satisfactory visit. morning - my impatience more than anything else. But otherwise a perfectly satisfactory visit. More

Everything from making appointment, dropping car off, going over details with Frank Armando, the loaner car etc.etc. All done seamlessly and very professionally. It's all good! going over details with Frank Armando, the loaner car etc.etc. All done seamlessly and very professionally. It's all good! More

Excellent customer service! Very friendly and helpful, I would not go to any other dealer but Benzel Busch. Go see Lino Cascardi, amazing sales representative! You will not be disappointed. would not go to any other dealer but Benzel Busch. Go see Lino Cascardi, amazing sales representative! You will not be disappointed. More

I've been a customer of Benze Busch for several years and recently purchased an Audi from them, in addition to my GL-450. While my experience up until now was truly outstanding - significantly better than my recently purchased an Audi from them, in addition to my GL-450. While my experience up until now was truly outstanding - significantly better than my Lexus and Range Rover experience - I was disappointed with the recent handling of my loaner car request. The last time I had body work done at BB I was provided a loaner car as long as I didn't go through insurance. The concern with insurance, which I understand, is that the resolution time can be long. So last week, as I had previously done, I scheduled an appointment through Robert Bruce, who again stated that a loaner is not usually provided if I go through my insurance to cover collision damage. I assured him that I would pay for the work out of my own pocket, but was still denied a loaner. Given BB concern for the customer service,and given that I am a repeat customer for all service and body work, this was a disappointing response. Ultimately, I canceled the appointment and am trying to eithe rcoordiante a ride with a friend or drop car off at a local repair shop that does proved a loaner. More

I had head light issues...Frank & I arranged a meeting place we exchanged cars(he brought me a loaner). The next day head lights were fixed. Frank and I met again exchanged cars back and I was g meeting place we exchanged cars(he brought me a loaner). The next day head lights were fixed. Frank and I met again exchanged cars back and I was good to go. I also got a little bonus of my car being cleaned both inside and out. That was very appreciated!!! More

I have leased three new Mercedes automobiles from Benzel-Busch(a 500 series sedan, a CL 55 coupe and a CL 550 coupe). Joe Herman, the Sales Mgr.and Anthony Petrosino, my Sales Consultant could not ha Benzel-Busch(a 500 series sedan, a CL 55 coupe and a CL 550 coupe). Joe Herman, the Sales Mgr.and Anthony Petrosino, my Sales Consultant could not have been more helpful. knowledgeable, and friendly. Their assistance enabled me, on each occasion,to create enhancements to my vehicles that added to their attractiveness and performance immeasurably. After having owned or leased four BMW Seven series automobiles prior to my last three Mercedes', I can attest to the fact that Benzel-Busch stands head and shoulders above their N.Y. BMW competitor in the Sales area. As impressive as the aforementioned gentlemen have been re sales and leasing, Mr. David Tangen, my Service Consultant, has raised the bar beyond the "A+" level. His sense of customer service should serve as a model for anyone who interfaces with the public. His overall demeanor doesn't just indicate an interest in providing you with the best possible service and determining how problems can be solved...his actions let you know that he will not let your automobile go out of the Benzel-Busch premises until all is absolutely shipshape. In the nine years that I've known Mr. Tangen I've never once, despite the myriad special requests he's been saddled with, seen him anything but extraordinarily courteous and friendly.A promised time of delivery is unfailingly met. A home pickup in metronomically prompt. His professionalism in the service area is a major reason that I have returned to Benzel-Busch over the years to acquire new vehicles. More

I have been using this dealer for my service needs for quite some time and I have had very posite experiences throuout.My concerns are promptly addressed and my service advisors Dave Tangen keeps me up to quite some time and I have had very posite experiences throuout.My concerns are promptly addressed and my service advisors Dave Tangen keeps me up to date whenever my car is being serviced.That kind of attention is very important to me.I will continue my relationship with this dealer for the foreseeable future. More