Benzel-Busch Motor Car - Service Center

Perfect From check-in to pickup my service experience was perfect! All members of the Benzel-Busch service team are polite, courteous, knowledgeable and effi From check-in to pickup my service experience was perfect! All members of the Benzel-Busch service team are polite, courteous, knowledgeable and efficient. I have been a Benzel-Busch customer for 16 years and my experiences ar their service center just keeps getting better! More

Great!!! I always service my car at this dealership, staff always friendly, car service is exceptional, prompt appointment, prompt service, quality of service I always service my car at this dealership, staff always friendly, car service is exceptional, prompt appointment, prompt service, quality of service great, overall outstanding service!!! More

Service Review I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering the car back to me. More

Warranty Repair(s) Scam I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes Benz dealers (Benzel Busch Mercedes Benz, Located in Englewood, NJ) current and prior customers to fictitious warranty repairs that were perform. I have confirmed the false repairs of the following three systems in my vehicle which were found suppostly by there technicians with another Mercedes Benz dealer & all were confirmed 100% that these issues never existed or were actually performed during a routine vehicle oil change service (A Service) being performed on my vehicle which was considered as an normal act of an vehicle inspection during its warranty coverage timeline period. The following (3) three were the false repairs, 1st. Transmission fluid leak which never existed 2nd. Knocking noise over bumps, which I would of heard myself (Since I drive the car everyday) and last but not last... 3rd. Left front (Driver)seat noise/squeak while driving..?? I can guarantee you that I would of confirmed all and any of the (3) three fictitious repairs/complaints myself and would of suggested repairs during the drop off/pick up service repair write up time. I had this issues inspected by another Mercedes Benz dealer and it was confirmed for 100% that the repairs were NEVER performed. If this privately owned franchise Mercedes Benz dealer (Benzel Busch) can perform this scam on its own people of Mercedes Benz of North America Corporation then you can only imagine what scams and rip offs are being performed on the general public walking into there doors from the sales department down to there Service & Parts departments Stay away More

Horrible body work Once again what a disappointment. Waited three weeks to get car back and it looks horrible. I do not recommend this place at all for anything. Deal Once again what a disappointment. Waited three weeks to get car back and it looks horrible. I do not recommend this place at all for anything. Deal with Manhattan or Caldwell. Extremely poor quality control. Manager has no idea what he is looking at. Jus stay away from this place. More

Being robbed during routine service Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 PM service still not completed. Personal property was stolen from the vehicle. Had to file police report. Dealership made insulting comments, and made ZERO effort to rectify the situation. Offering a free shirt and cheap dealership gift card is really free advertisement for them. This dealership treats you like you are an idiot. More

Did not fix broken part I have a 2007 CLK 350 Cabriolet with about 101,500 miles. I was unable to get the top back up due to a problem with the right rear window. I brought I have a 2007 CLK 350 Cabriolet with about 101,500 miles. I was unable to get the top back up due to a problem with the right rear window. I brought the car into the dealership and explained the problem. The next day I went to pick the car up and was told the problem had been corrected. Cost was about $900. While the convertible top was operating, I was continuing to have problems with the passenger side rear window. Finally after about a month, the right rear window failed to go up. i brought the car back to Benzel Busch to report the problem. I was told by Mr. Eiseman that the rear window was NEVER repaired on my earlier visit, even though i had asked the problem to be looked at. I was told that the rear window would now cost $1,300(parts and labor) to be fixed. I asked the dealer for a credit of some kind seeing as how Ihad already paid $900 to replace a part which didn't need replacing during the earlier visit. The dealership has refused to issue a credit. They have reduced the cost of the new repair by about $300. However, given that I paid for a part which didn't need to be installed, I expected more More

I was lucky one that Service Advisor, Mr. Frank Aranando handled service like, treating his car. to wit:;Rotation noise has been cured completely. I am so happy. handled service like, treating his car. to wit:;Rotation noise has been cured completely. I am so happy. More

Your staff is outstanding. No problems with anyone. Your staff is outstanding. No problems with anyone. I am a bit unhappy about the fact I had to bring my auto back a second time for servicing on Your staff is outstanding. No problems with anyone. I am a bit unhappy about the fact I had to bring my auto back a second time for servicing on an item that was supposedly fixed. Hopefully, the second time around will be better. We shall see. Regards, Howard Sheikowitz More