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Benzel-Busch Motor Car - Service Center
Englewood, NJ
2,255 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,255 Reviews of Benzel-Busch Motor Car - Service Center
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Verified Customer
June 30, 2023
My service representative, Chris Iseman, was very friendly and professional. He kept me apprised of the status of my service. My car was ready and waiting for me when I came to pick it up. friendly and professional. He kept me apprised of the status of my service. My car was ready and waiting for me when I came to pick it up. More
by KATZBIKE
Employees Worked With
June 30, 2023
Top-notch service. The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exception The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exceptional. More
by Andrew
Employees Worked With
Other Employees :
Mona Elmiligi
June 27, 2023
I’m glad they have service that they can pickup your car if you can not to the service place. And they will give you also a space car so that in case of emergency I have a car that I can use, specially I am if you can not to the service place. And they will give you also a space car so that in case of emergency I have a car that I can use, specially I am a senior citizen, the dealer where I bought the car is a little bit far from where I live. The service what suppose to do , they job what they done is great and they are friendly also, you don’t have to hesitate if you have questions, I’m satisfied and happy. Thank you . More
by JULGREG1957
June 26, 2023
You don't return phone calls to your customers. I needed the spec for the rear rims and several individual stated it was sent to my email address. Nothing was sent to me. I just spent $7,219.08 wit I needed the spec for the rear rims and several individual stated it was sent to my email address. Nothing was sent to me. I just spent $7,219.08 with you and now I can't get a return phone call for something I need. More
by s63amg
Employees Worked With
Dave
June 26, 2023
The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in person for him to tell me that after 8 days they didn't know what the problem with my car was, that they need more time and he will call me back the next day. He did NOT call me back the next day. He sent me a text informing me that the cost to inspect the car is an additional $2,519.00. on top of the $350.00 that i already agreed to pay for the inspection. Off course, after ten days now I was just upset and just pick my car. I have always service my cars at the Benzel-Bush Englewood and have a great experience but this one was the last time that I went there and the last Mercedes car that I own. I will trade this GLC 300 for a better brand and a better costumer service. More
by MRAMIREZ
Employees Worked With
June 26, 2023
The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in person for him to tell me that after 8 days they didn't know what the problem with my car was, that they need more time and he will call me back the next day. He did NOT call me back the next day. He sent me a text informing me that the cost to inspect the car is an additional $2,519.00. on top of the $350.00 that i already agreed to pay for the inspection. Off course, after ten days now I was just upset and just pick my car. I have always service my cars at the Benzel-Bush Englewood and have a great experience but this one was the last time that I went there and the last Mercedes car that I own. I will trade this GLC 300 for a better brand and a better costumer service. More
by MRAMIREZ
Employees Worked With
