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Benzel-Busch Motor Car - Service Center

Englewood, NJ

4.2
2,256 Reviews

2,256 Reviews of Benzel-Busch Motor Car - Service Center

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July 15, 2023

Excellent service, very professional, comfortable . .. my husband and I have been at other dealerships this one is the best. Wouldn't dream of going anywhere else. More

by Vicky1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

Very good experience with James. I was provided with timely updates and notifications. Any concern I had was addressed. More

by YUBINFANG
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James
Jul 03, 2023 -

Benzel-Busch Motor Car responded

Thank you for sharing your positive experience with James! We're glad to hear that you had a very good experience with him. Timely updates and notifications are essential to ensuring a smooth and transparent process, and we're delighted that James kept you well-informed throughout. Regards, Michael Hill mhill@benzelbusch.com

June 30, 2023

I think they're extremely nice and accommodating at Benzel.My favorite person is Manuela who always greets you with a smile! More

by susuanelkin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Manuela
Jul 03, 2023 -

Benzel-Busch Motor Car responded

Thank you for your wonderful review! We're thrilled to hear that you find our team at Benzel-Busch to be extremely nice and accommodating. We're especially glad that Manuela has made a positive impression on you with her friendly and welcoming demeanor. We will be sure to share your kind words with her and the rest of our team. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your feedback, and thank you for choosing us! Regards, Michael Hill mhill@benzelbusch.com

June 30, 2023

My service representative, Chris Iseman, was very friendly and professional. He kept me apprised of the status of my service. My car was ready and waiting for me when I came to pick it up. More

by KATZBIKE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Benzel-Busch Motor Car responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that Chris Iseman provided friendly and professional service to you. Keeping you informed about the status of your service and having your car ready for pickup demonstrates our commitment to excellent customer service. We appreciate your feedback and will make sure to pass along your kind words to Chris. Regards, Michael Hill mhill@benzelbusch.com

June 30, 2023

Top-notch service. The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exception More

by Andrew
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sossio Sole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Huling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Armando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fusco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Elmiligi
Jul 03, 2023 -

Benzel-Busch Motor Car responded

Thank you for your glowing review! We greatly appreciate your kind words about our service team, particularly mentioning Sossio Sole, Tim Torell, Matthew Rivera, and the entire service team. We strive to provide top-notch service to all our customers, and it's fantastic to hear that they delivered an exceptional experience for you. We will be sure to pass along your compliments to them. We truly value your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us! Regards, Michael Hill mhill@benzelbusch.com

June 28, 2023

I thoroughly enjoyed the video that they sent of them inspecting the car and the updates that were provided. More

by SMILEY2186
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 29, 2023 -

Benzel-Busch Motor Car responded

Thank you for sharing your positive feedback and expressing your enjoyment of the video we sent you during the car inspection process. We're glad you found it helpful and that the updates provided were to your satisfaction. We strive to ensure that our customers have a transparent and informative experience, and your kind words motivate us to continue delivering excellent service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Regards, Michael Hill mhill@benzelbusch.com

June 28, 2023

William Berger was fantastic, kept me updated every step of the way, highly recommend him!! More

by LS9394
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
William Berger
Jun 28, 2023 -

Benzel-Busch Motor Car responded

Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words and feedback. We're thrilled to hear that you found our service to be efficient and productive. It's our goal to make the entire process fast and easy for our customers, and we're glad we succeeded in your case. We're also delighted that William Berger provided you with helpful assistance. He's a valued team member, and we'll be sure to share your compliments with him. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We're always here to help. Once again, thank you for choosing our company and for your kind words. We appreciate your support and look forward to serving you again in the future. Best regards, Michael Hill mhill@benzelbusch.com

June 27, 2023

I’m glad they have service that they can pickup your car if you can not to the service place. And they will give you also a space car so that in case of emergency I have a car that I can use, specially I am More

by JULGREG1957
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Simsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Benzel-Busch Motor Car responded

Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to serve you and our valued customers better. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will pass along your kind words to David Nieves, who made your experience memorable. Regards, Michael Hill mhill@benzelbusch.com

June 26, 2023

You don't return phone calls to your customers. I needed the spec for the rear rims and several individual stated it was sent to my email address. Nothing was sent to me. I just spent $7,219.08 wit More

by s63amg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave
June 26, 2023

The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, More

by MRAMIREZ
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Christopher Iseman
1.0
This rating includes all reviews, with more weight given to recent reviews.