Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Benzel-Busch Motor Car - Service Center
Englewood, NJ
2,255 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,255 Reviews of Benzel-Busch Motor Car - Service Center
Sort by
July 19, 2018
Yearly service Excellent service. David Tangen has always been outstanding. Car was ready on time. I have been a repeat customer for 18 years with Dave and John Excellent service. David Tangen has always been outstanding. Car was ready on time. I have been a repeat customer for 18 years with Dave and John Meyer. More
by Desa
Employees Worked With
David Tangen
July 16, 2018
2 Week Old AMG TREATED POORLY I purchased a CPO on May 31 and was asked to bring it into service to correct a door issue. I brought in my less than 2 week old car on June 15 aroun I purchased a CPO on May 31 and was asked to bring it into service to correct a door issue. I brought in my less than 2 week old car on June 15 around 2:30 and about 10 personnel came out to view the door issue in an attempt to figure out whether it was for service or body shop. They told us to leave the car till Tuesday but matter wasnt corrected until 8 business days later. I was contacted on Wednesday, 6/27 that my car was ready for pick up. I work in the city and dont get home till 6:30. So I made work arrangements to leave work early on Friday 6/29 to pick it up. I called to have a shuttle transport from my home to the dealership and was told that wasnt a problem but had to call back. When my wife called back 30 minutes later to complete setting up the shuttle, the receptionist couldnt find my file and so was transferred to Vanessa. Vanessa rudely said a shuttle couldnt be scheduled to assist us and instead asked why we didnt just pick up the car 3 days ago. So an Uber ride later and got to the service dept at 3:50. Told us to wait. My wife went back to the receptionist to find out what the delay was 40 minutes later and was told the car was being washed. Vanessa finally came to get us and brought us out only to see that our new car had many new scratches. When I purchased the car, there was only 1 scratch above the driver door handle. Catherine Lara was very helpful in trying to show us the pictures but we knew for a fact that car was not brought in with all the new scratches since I only drove the car once and its garage kept. The pictures were taken at exactly 3:41pm which was one hour after we had drove the car onto the service lot. The tech didnt take pictures while we were there since nobody knew what was happening with the car door issue. We were told to leave the car behind, in the middle of the service lot. Top it off, the car was not washed as I was lied to by the receptionist, a mechanics half empty old coke bottle in the car, more than 3 new scratches & car very dusty from pollen. More
by DalgostuAMG
Employees Worked With
Vanessa
July 08, 2018
B Express Service Great experience. I saw the express service on the website yesterday and decided to make an appt and come in the same day. I got there by 2 and as pr Great experience. I saw the express service on the website yesterday and decided to make an appt and come in the same day. I got there by 2 and as promised was out by 4. Andrew Gomez was awesome - he took great care of me, kept me updated and I left knowing next steps both verbally and in my paperwork. More
by shellysf
Employees Worked With
July 05, 2018
Service on short notice. They were able to accommodate me on short notice twice in 3 days, first for an alternator, then for a tire replacement. Their service advisors are th They were able to accommodate me on short notice twice in 3 days, first for an alternator, then for a tire replacement. Their service advisors are the most professional I've ever dealt with and they truly care about my service experience. More
by Spml350
Employees Worked With
Dave Tangen
July 05, 2018
It was great Well organized was a pleasant and professional experience.In and out quickly the pickup was efficient as well.Service manager Frank was terrific.Loane Well organized was a pleasant and professional experience.In and out quickly the pickup was efficient as well.Service manager Frank was terrific.Loaner car was clean and had a full tank of gas More
by Scancardio
Employees Worked With
Frank Armando
July 05, 2018
Great experience. The team was knowledgeable and did good job. The only issue is that I had to wait for 2 weeks tk get the appointment due to non availability of lo The team was knowledgeable and did good job. The only issue is that I had to wait for 2 weeks tk get the appointment due to non availability of loaner car. More
by MS
Employees Worked With
David Nieves
July 04, 2018
Quick and done right Had my car towed in the night before and it was done early in the day. They called first thing in the morning to give me the details and then begun th Had my car towed in the night before and it was done early in the day. They called first thing in the morning to give me the details and then begun the work More
by Easymoney456
Employees Worked With
Don’t know name
July 03, 2018
Easy professional courteous My experience was one of exceptional service. Taken quickly to see service advisor. Loaner ready and was updated throughout the day. Dealership is t My experience was one of exceptional service. Taken quickly to see service advisor. Loaner ready and was updated throughout the day. Dealership is totally updated beautiful immaculate and many amenities More
by djconr
Employees Worked With
Sosio Sole, Frank Armando, David Tangen
July 03, 2018
Good service with professional assistance from all As always I received great service from highly professional representatives. Truly a pleasure! Work was scheduled at my convinence, completed on time As always I received great service from highly professional representatives. Truly a pleasure! Work was scheduled at my convinence, completed on time and my car returned with the problem resolved and very clean. My seats were readjusted to where they were when I dropped the car off. More
by Jack Murphy
Employees Worked With
Other Employees :
Frank Armando, David Tangen
July 02, 2018
Service Excellent experience when you deal with Benzel Busch sales or service. They are an arm of MErcedes Benz and MErcedes always try to make your experienc Excellent experience when you deal with Benzel Busch sales or service. They are an arm of MErcedes Benz and MErcedes always try to make your experience the Best. It is truly The Best of Times. More
by Tonyc
Employees Worked With
Andrew
