Benzel-Busch Motor Car - Service Center

Asked for transmission diagnose, got check engine diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give m diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give me service, I felt uncomfortable and left. More

Great experience. No complaints. Gave timely service with no hassles. Service advisor was professional, and answered all of my questions. No complaints. Gave timely service with no hassles. Service advisor was professional, and answered all of my questions. More

I believed they will doing good job . But some time is not . They need more experience to find some problem. But some time is not . They need more experience to find some problem. More

I’m fully satisfied with the excellent service from the Benzel-Busch Motor Car dealership in Englewood, NJ Benzel-Busch Motor Car dealership in Englewood, NJ More

Our experience was that the staff servicing our car was professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was ef professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was efficient. Excellent Service!! More

Items were removed from the car. Did not seem to concern anyone. Called the dealership and requested a call back to discuss, so far, no response. This is not new to us as we have had Did not seem to concern anyone. Called the dealership and requested a call back to discuss, so far, no response. This is not new to us as we have had items removed from the car before when the car is in for service. This prompted a police report. After numerous recalls, the car was left without prior settings, no explanation to return them to the original state when dropped off, and even though the video states the car was completed and going to the wash station, the car was not washed More

I’ve been here multiple times for service and every occurrence was delightful and professional. I wouldn’t bring my 2022 s580 anywhere else. occurrence was delightful and professional. I wouldn’t bring my 2022 s580 anywhere else. More

I work with Lino Cascardi, who is been excellent to work with in ordering a new Mercedes-Benz. I highly recommend him as a sales associate. with in ordering a new Mercedes-Benz. I highly recommend him as a sales associate. More

Very good waiting area. The work was done about 30 minutes sooner than expected which made it easier for me as a loaner car was not available. The work was done about 30 minutes sooner than expected which made it easier for me as a loaner car was not available. More

Nice facility and nice loaner vehicle, but that's where the positives end... after a routine service the service department had my vehicle for TWO MONTHS to repair two issues. I received no communication o the positives end... after a routine service the service department had my vehicle for TWO MONTHS to repair two issues. I received no communication or updates unless I called and asked. After my last request for an update, they told me everything was completed successfully and I could pick it up. When I picked it up, it was EXACTLY the same as it was when I brought it in two months prior. The poor communication and excuses I received were insulting. I spoke with the sales manager, Sossio, who followed up the next day and said he would investigate and get back to me. That was two weeks ago... and I have heard nothing. This was my second bad experience here. Unfortunately the service has deteriorated from what it used to be. The gentleman who handled the return of my loaner was friendly and helpful; he found a credit card I had left in the vehicle, and returned it to me which I appreciate. More