Benzel-Busch Motor Car - Service Center

I usually give high marks to the service department but my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire proble my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire problem the car had. So I was talking with my sales rep for a time as my lease is up soon. I was finished with sales visit at 1:30 and went to the service concierge who said that car was getting cleaned and would be up soon, wait outside. I waited until 2:15 to express my disatisfaction with how long it too to clean and bring my car up. And at that time I noticed I received a text at 12:48 saying my car was ready - no one told me to look for a text, I was told "we will let you know when car is ready". I expected someone to find me or speak to my sales rep to communicate my car was ready. Evidently around 12:30 the service dept tried to contact my rep who was with me outside of shop looking at cars I might be interested in. NO ONE ACTUALLY SPOKE WITH ME OR MY REP SAYING CAR WAS READY. So I waited and waited and waited AT 2:30 The concierge handed me my keys and I asked what happened and he said "...they parked it" I wasted over 1-1/2 hours waiting to see my car which was ready an hour after I got there. This is not service communication and pissed me off. Like I said I thought (past tense) service dept was top notch...but they cannot waste my time and expect good (or average) reviews. I am very disappointed More

I recently had my vehicle serviced at Benzel-Busch. Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to cover the credit card processing fee. My service B on my Mercedes was just under $1000. Thats an extra 30 dollars for being a loyal customer and utilizing Benzel-Busch. I think management should take note that passing on this fee makes the customer feel like they are paying for the cost of doing business. The credit card processing fee has always existed. Why put this burden on the customer? Especially in todays current economic environment. That being said Chris in Service was an exceptional and seasoned professional and guys like him are the reason I have purchased my vehicles at this dealership. More

They are very Accommodating…friendly…responsive…keep in contact…loaner vehicle…good car of my car. contact…loaner vehicle…good car of my car. More

The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More

My car was with the collision department for over one month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the statu month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the status of my car. I had to continually reach out an leave voicemails inquiring about the status of my car and even then, no one called me back. The only time I could speak with a person is if I asked the front desk to connect me to the collision department and someone happened to pick up. When I finally picked up my car, the service advisor had texted to me the amount which I owed but neglected to tell me about the credit card processing fee until I was at the dealership. The fee was over 200 dollars and had he notified me in advance, I would have brought a check or other form of payment. More

Service was good. My car was repaired on time and advisor kept me in the loop My car was repaired on time and advisor kept me in the loop More

The service center has an extremely efficient operation with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My ca with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My car was repaired on time and my advisor kept me in the loop through video providing all details and recommendations More

Not the usual 5 star service - had to wait for service person when I arrived. The service department sent me a video when the car was ready which was new and cool. When I arrived at MB I was informed ther person when I arrived. The service department sent me a video when the car was ready which was new and cool. When I arrived at MB I was informed there was a 3% service charge if I paid with a credit card - not cool! I was told my car would be right out - 15 minutes later I went back to the check in desk and said my car was still not brought around- it finally came and I noticed a few marks that I hadn’t noticed before- I’ve always been impressed with Benzel Busch service - not this time More

John Powell and Manuela (front desk) are always welcoming and I am kept aware of my car’s service. I honestly enjoy bringing my car in for service and waiting in the customer waiting area. Been coming for and I am kept aware of my car’s service. I honestly enjoy bringing my car in for service and waiting in the customer waiting area. Been coming for 7 years and the service is always professional. More

I guess I'm just not comfortable with the new text contact method. While the service manager John Powell was very nice when I dropped the car off, that was the last time I spoke to him, except I did contact method. While the service manager John Powell was very nice when I dropped the car off, that was the last time I spoke to him, except I did call him with a question. Everything else was a text message from the system. Maybe that's more efficient but very impersonal. More