Benzel-Busch Motor Car - Service Center

worst service. from the front desk lady to the service guy. I have been with mercedesbenz for over 5years and this dealerships is by far the worst one in the tri-st from the front desk lady to the service guy. I have been with mercedesbenz for over 5years and this dealerships is by far the worst one in the tri-state area. customers be warned More

Chris is excellent. Really enjoyed and liked the video done by service mechanic. Appreciate the loaner. Really enjoyed and liked the video done by service mechanic. Appreciate the loaner. More

As a rule, sales force is outstanding (Lou Gallo) and service is professional and usually excellent. However, it is problematic when you schedule a service appointment based on getting a loaner car an service is professional and usually excellent. However, it is problematic when you schedule a service appointment based on getting a loaner car and are told NONE are available when you arrive. Totally unacceptable! More

Great service. Prompt and efficient. Work completed as promised. All good. Video emailed detailing what was done! Prompt and efficient. Work completed as promised. All good. Video emailed detailing what was done! More

Talia Colananni provides excellent services, she explants everything detailedly and patiently. She is a professional sales woman. Thanks! everything detailedly and patiently. She is a professional sales woman. Thanks! More

Reported a low brake pedal to my advisor- Chris was very helpful about how the brake system has changed on the 300 c model- took it too additional level & had the brake system “bled”to insure a fresh start helpful about how the brake system has changed on the 300 c model- took it too additional level & had the brake system “bled”to insure a fresh start & he assured my wife& I that it is safe. More

I have been a regular at Benzel Busch in Englewood for several years, and my last experience with Christopher Iseman made me think of going back never ever again. I must say that he isn't the right person several years, and my last experience with Christopher Iseman made me think of going back never ever again. I must say that he isn't the right person in that position. If someone in a responsible position, like a manager, is reading this, I highly encourage you to watch him how and in what attitude he treats customers, although I think there wouldn't be a change. Just want you to say my last experience there even made me sick of the entire Mercedes Benz product, and I think I am going to sell my car to a better brand looking for a better service. If he was my staff, there would be no place for someone working like him. A such terrible experience ever and I thank you for making me feel that way. More

Still facing an issue where the team was supposed to fix parts in my middle console, they fixed my car play and latch on my glove box but failed to replace the parts in my middle console. Instead they accus parts in my middle console, they fixed my car play and latch on my glove box but failed to replace the parts in my middle console. Instead they accused me of respilling tea instead of offering to investigate with the person who did the labor. The team has refused to fix my vehicle and told me to put in a complaint instead with corporate. Completely unprofessional and offensive when all they did was prove that they charged me $1600 and did not do the work we legally agreed to. Very disappointed as this is the second issue I’ve had with this dealership (first time was on the sales side) and starting to feel like this is a racially motivated issue given that I’m a young black woman. Would have appreciated a formal internal investigation vs the service managers banning together on a lie that they replaced parts they cleared did not. My vehicle needs to be fixed according to our original agreement, point blank. This matter is unresolved and very disheartening to paint your client as a liar vs handling this situation with professionalism and courtesy. More

Highly recommend this dealership and service. Especially Jieun Chun, Sales Department & Mr. Frank Armando, Service Department . They are very professional, helpful and trustworthy. I am very happ Especially Jieun Chun, Sales Department & Mr. Frank Armando, Service Department . They are very professional, helpful and trustworthy. I am very happy with the service. More

I have been coming to BB dealership for 30 years. I am very happy with the quality of service they provide. I am very happy with the quality of service they provide. More