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Benzel-Busch Motor Car - Service Center

Englewood, NJ

4.2
2,255 Reviews

2,255 Reviews of Benzel-Busch Motor Car - Service Center

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November 17, 2024

Extremely expensive for simple jobs. I got 60.000 miles service plus spark plug change. They charged $1700 for parts and $2600 for labor. Explanation is 11 hours service work which is a More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Armando
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Jeff is always helpful and take action quickly . He molded the license plate for me even though he was very busy More

by zhuangqf7
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Benzel-Busch Motor Car responded

Thank you for your feedback! We’re glad to hear that Jeff was helpful and took swift action to assist you, even during a busy time. It’s wonderful to know that his efforts made a positive impact on your experience. We appreciate your kind words and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 01, 2024

excellent service as always. brought the car in, got prompt attention, done quickly. thank you for the incredible care. More

by dannykh01
Recommend Dealer
Yes
Employees Worked With
Jieun Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Benzel-Busch Motor Car responded

Thank you for your kind review! We’re thrilled to hear that you received excellent service and prompt attention. It’s great to know that your car was taken care of quickly and to your satisfaction. We appreciate your continued support and look forward to serving you again in the future. Thank you for choosing us! Warm regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

If you happen to be in some type of collision and need repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened More

by Christian M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sossio Sole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2024

I'm extremely lucky to have met her. When the car speaker had a problem and came to the service, she quickly solved the problem with me. She gives the best treatment to her customers. More

by ellenjeon0424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jieun Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Benzel-Busch Motor Car responded

Thank you for sharing your exceptional experience with Jieun! We're thrilled to hear that she provided you with such outstanding service, especially when resolving the issue with your car speaker. It's evident that she goes above and beyond to ensure her customers receive top-notch treatment. Regards, Michael Hill mhill@benzelbusch.com

December 04, 2023

My car had to be towed to Benzel Busch Mercedes Benz due to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle w More

by CansuGol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sossio Sole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Benzel-Busch Motor Car responded

Hello, We are sorry that we’re unable to provide you with alternate transportation at this time. Our loaner fleet is at full capacity for scheduled appointments and emergencies that are already here at the dealership. We do our best to accommodate all Mercedes-Benz owners regardless of where they purchased or regularly service their vehicle. Unfortunately there are times when we cannot meet the expectations of our customers and for that we apologize. Regards, Sossio Sole Service Manager 201-567-1400 ext 11223

October 04, 2023

Giovanni Barbaro is the best! The first dealer ship I walked into and the first car I test drove I ended up purchasing! The car is amazing!!!! More

by Auda
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Benzel-Busch Motor Car responded

Thank you for your feedback. We appreciate your kind words about Giovanni and your new car. We apologize for any inconvenience during your service appointment. We'll investigate and address the sound system issue to ensure it meets your expectations. Your satisfaction is our priority, and we're here to assist you. Regards, Michael Hill mhill@benzelbusch.com

July 25, 2023

This dealership is awesome! Always have a great experience! Clean and welcoming! My advisor was knowledgeable and helpful! William Berger took care of me. Saw me standing More

by dorcia_6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William James Berger
July 18, 2023

RIP OFF! ! I spent $5,700 on new brakes (!!) and this dealership had the nerve to charge a 3% credit card fee on top of such an expensive bill. Do you really e More

by tj_rose_jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire Dept
July 15, 2023

Excellent service, very professional, comfortable . .. my husband and I have been at other dealerships this one is the best. Wouldn't dream of going anywhere else. More

by Vicky1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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