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Benton Nissan of Hoover

Hoover, AL

4.5
574 Reviews

1640 Montgomery Hwy

Hoover, AL

35216

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Showing 574 reviews

October 22, 2024

I had amazing experience at Benton Nissan Hoover. I was completely impressed with my sales person Jaleun Willis with his professionalism and customer service. He went above and beyond to help me with More

by norwoodbetty77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J Willis
Oct 26, 2024 -

Benton Nissan of Hoover responded

Norwoodbetty77, We are so pleased you enjoyed your visit to Benton Nissan Of Hoover! Jana Avellana Owner Loyalty Manager

September 29, 2024

Mr. Miles was so personable and helpful during my visit to Benton Nissan. He went above and beyond in answering all of my questions. I strongly recommend Benton Nissan for all of your car needs. Be sure to More

by Traciebradford08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathedrick Miles
Oct 02, 2024 -

Benton Nissan of Hoover responded

Traciebradford08, Thanks for your praise and kind comments about our team. Jana Avellana Owner Loyalty Manager (205) 383-1879

September 29, 2024

My salesman was Lathedrick. He was very informative, patient,& eager to work. He made sure that I left off of the lot pleased with my purchase. He went above and beyond to ensur More

by keyunnamoody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathedrick Miles
Oct 02, 2024 -

Benton Nissan of Hoover responded

Hi Keyunnamoody, Thank you so much for your positive comments about Benton Nissan Of Hoover! Jana Avellana Owner Loyalty Manager (205) 383-1879

September 26, 2024

I had the most amazing experience at Benton Nissan and Hoover and that was due to my amazing sales person and Lathedrick, who listen to everything that I said he knew what I want better than idea myself a More

by pem223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathedrick Miles
Oct 02, 2024 -

Benton Nissan of Hoover responded

Pem223, Thank you for sharing your positive experience! Jana Avellana Owner Loyalty Manager (205) 383-1879

September 26, 2024

Lathedrick was incredible and amazing. He let me know that this was his last card on the floor and I couldn’t have asked for a better experience. What a great way to go out. Congratulation More

by Nita0470
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathedrick Miles
Oct 02, 2024 -

Benton Nissan of Hoover responded

Hi Nita0470, Thank you for taking the time to leave a review for us at Benton Nissan Of Hoover. We're happy we could meet your expectations! Jana Avellana Owner Loyalty Manager (205) 383-1879

August 29, 2024

It was a terrible experience. I was approved at the beginning of the month and denied the day the 28th. The sales person lied and said today was the 29th and that my thing had exp More

by Willtolbert97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis Payne, Lathedrick Miles
August 29, 2024

They sent me an email and even gave me a call last week to set my appointment for the 28th. Salesperson claim it was the 29th. If I was approved last week how am I denied this week bad review More

by Willtolbert97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis Payne
Aug 29, 2024 -

Benton Nissan of Hoover responded

Willtolbert97, We regret to hear that you had this experience with us. A manager is reviewing this information and will be contacting you shortly. Jana Avellana Owner Loyalty Manager (205) 383-1879

August 29, 2024

Complaint #3 How was I approved then denied but was approved for a 2024??? So the bank will let me get a new car I don't want but refused to finance 2017??? And have to pay 800$ a month??? I'm not a du More

by Willtolbert97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis Payne
Aug 29, 2024 -

Willtolbert97 responded

How was I approved then denied but but then approved for a 2024?? With a 900$ car note?? As bad as my credit is I have never!! Salesperson lied and said today was the 29th but it is the 28th and said that we were a day too late because whatever we had signed up for was expired!?! They didn't know that I had gotten an email and a phone call and had an appointment set up for the 28th! So how was I approved last week all month but not today??

Aug 29, 2024 -

Benton Nissan of Hoover responded

Willtolbert97, We regret to hear that you had this experience with us. Banks view new and used cars differently and approve loans for new cars more readily than used. The bank sees a new car as being more valuable. If the purchaser decides to default on payments and the vehicle has to be repossessed a new car is more valuable to the bank. I hope this helps a little in understanding why we were able to get you approved for a new car vs a used. As for payments, a manager is reviewing your visit and will be in contact shortly. Jana Avellana Owner Loyalty Manager (205) 383-1879

Aug 29, 2024 -

Willtolbert97 responded

I made my point. Already lined up for a car somewhere else. Thanks

Aug 29, 2024 -

Willtolbert97 responded

When they called a week before they should have said that!!

Aug 29, 2024 -

Willtolbert97 responded

Also explain how come your employee said I was one day too short while I was one day late todays the 29th yesterday was the 28th he said that out his mouth because I was one day behind or whatever missed out because it was a 29th it was the reason why they had to redo my thing cuz I was a day late yesterday was the 28th today it's the 29th so explain that lie

August 25, 2024

Lathedrick was more than a salesperson to me! He was like the bestfriend I’ve known my whole life!! He didn’t force me or pressure me into anything I didn’t want. He simply used his expertise to More

by Robinsonkamya7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathedrick Miles
Aug 31, 2024 -

Benton Nissan of Hoover responded

Thank you for taking the time to leave a review for us at Benton Nissan Of Hoover. We're happy we could meet your expectations! Jana Avellana Owner Loyalty Manager (205) 383-1879

August 24, 2024

Lathedrick has always been ready to help when I had a question. The answer was ready and he was able to meet the budget need for the vehicle I was looking for. More

by vmperrin2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathedrick Miles
Aug 31, 2024 -

Benton Nissan of Hoover responded

Vmperrin2013, Reviews like this give us motivation and help us ensure we provide high-quality care. Jana Avellana Owner Loyalty Manager (205) 383-1879

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