Bentley Chevrolet - Service Center

The Service Department at this dealership is HORRIBLE, and that's about the nicest thing I can say. They have had my Chevrolet Tahoe for two weeks for a simple repair and still haven't completed the work and that's about the nicest thing I can say. They have had my Chevrolet Tahoe for two weeks for a simple repair and still haven't completed the work. To make matters worst there is absolutely ZERO Communication from them. I have to try and chase them down every single time for an update and it takes multiple days to get a response. All calls go to voicemail and calls never are returned. They say the service advisor will respond to a text message fastest, and that's false too. I will NEVER purchase a new car from these clowns because they lack even the slightest hint of delivering any resemblance of what might be recognized as "customer service". Oh, and try tracking down the GM, Jonathon Dixon, he doesn't return calls either so I guess it's a trickle down culture of let's just leave our customer's hanging because we don't give a XXXX about their business!! If that's the goal, then this dealership is truly exceeding its goal!!!! More

I tried to call to make an appointment for an oil change I got the answer machine saying to leave a message he would call me back. Waited awhile after leaving my phone numbers but they did not call me back. I got the answer machine saying to leave a message he would call me back. Waited awhile after leaving my phone numbers but they did not call me back. So I went online to their website and made my appt for friday. I was told on arrival to my appointment that I had made it online and they did not honor appointments made online so they could not service my vehicle but I could leave it. He knew that I had made the appointment and yet did not call me (my phone number is on the website) to let me know and noone ever called me from the voice mail that I ha left on the answer machine. More

After having an awful experience trying to get my car fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixe fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixed. They realized the inconvenience and did not charge the $1383.24 bill. This was extremely generous. More

Quality, Professional, Service Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner. Very professional service staff! More

Great Service I got excellent service, my service rep was courteous and knowledgeable. Everything fixed and service in no time at all. Will use again in the future. I got excellent service, my service rep was courteous and knowledgeable. Everything fixed and service in no time at all. Will use again in the future. More

customer service the customer service was better this time. they remember my names and called to let me know what type of service my truck needed. they took care of m the customer service was better this time. they remember my names and called to let me know what type of service my truck needed. they took care of my needs. More

Service on usb plug I noticed the problem after buying my new Chevy and called service department and they took care of it with ease and was very professional though the I noticed the problem after buying my new Chevy and called service department and they took care of it with ease and was very professional though the whole process More

Bentley is great Service department, is very knowledgeable, helpful, and friendly. I highly recommend the service department and Russell Castille, they go above and b Service department, is very knowledgeable, helpful, and friendly. I highly recommend the service department and Russell Castille, they go above and beyond what needs to be done. More