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Bentley Chevrolet - Service Center

Florence, AL

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51 Reviews

51 Reviews of Bentley Chevrolet - Service Center

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November 16, 2024

Came in for an oil change and tire rotation, had an appointment @ 8:30 it is now 10:30 and still waiting. I will not bring my car here for just an oil change and tire rotation again. More

by Smit6225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devon, and Russell
Nov 20, 2024 -

Bentley Chevrolet responded

We appreciate your feedback and we're sorry to hear about your recent experience with our service department. As a dealership, we strive to maintain high standards of customer service and timeliness. Please contact our Management Team at 256-764-4551, so we can find a resolution and make this right. Thank you for bringing this to our attention.

February 28, 2023

I tried to call to make an appointment for an oil change I got the answer machine saying to leave a message he would call me back. Waited awhile after leaving my phone numbers but they did not call me back. More

by jerrica77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
December 18, 2022

After having an awful experience trying to get my car fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixe More

by koyen
Recommend Dealer
Yes
Employees Worked With
do not know
January 08, 2020

My husband and I have always dealt with Russell Castile in the service department. He is very knowledgeable and helpful to us with any problem we may have. He is courteous and goes above and beyond answeri More

by dbyrd0357
Recommend Dealer
Yes
Employees Worked With
Russell Castile
Feb 24, 2020 -

Bentley Chevrolet responded

Thank you for your kind words. We love hearing that our customers are happy with their experience at Bentley Chevrolet. We appreciate your business and value you as a customer.

October 15, 2019

Quality, Professional, Service Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner More

by Chevy Tough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil Staggs
October 11, 2019

Great Service I got excellent service, my service rep was courteous and knowledgeable. Everything fixed and service in no time at all. Will use again in the future. More

by Bscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2019

customer service the customer service was better this time. they remember my names and called to let me know what type of service my truck needed. they took care of m More

by teal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cevon cox and cecil
August 11, 2019

Service on usb plug I noticed the problem after buying my new Chevy and called service department and they took care of it with ease and was very professional though the More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deven cox
July 13, 2019

Bentley is great Service department, is very knowledgeable, helpful, and friendly. I highly recommend the service department and Russell Castille, they go above and b More

by Purpleroze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Castille
January 01, 2019

They have always gone above and beyond to take care of me. They are always accommodating. They are very courteous. I trust them on their evaluation and work. It seems like they know me personally. I can dep More

by wmplain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil Staggs
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