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Bentley Chevrolet
Florence, AL
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 72 reviews
November 16, 2024
Came in for an oil change and tire rotation, had an appointment @ 8:30 it is now 10:30 and still waiting. I will not bring my car here for just an oil change and tire rotation again. appointment @ 8:30 it is now 10:30 and still waiting. I will not bring my car here for just an oil change and tire rotation again. More
by Smit6225
Employees Worked With
Devon, and Russell
February 02, 2024
I’m 66 years old and purchased my first lemon from these guys. I realize it was a used and “as is” vehicle but really surprised that a dealer of this magnitude didn’t check out the vehicle better than they guys. I realize it was a used and “as is” vehicle but really surprised that a dealer of this magnitude didn’t check out the vehicle better than they did. Realized the a/c didn’t work on the way home with it(it was in December 2023) A terrible smell started coming from the vents. I’m assuming dog urine since there was dog hair in all the cracks and crevices. One month after purchase the rear differential has got to be replaced. I know it’s on me since I signed the papers. I’m just really disappointed in the dealership. I’ve purchased 7 vehicles from this dealership that I can recall. I thought maybe they’d be willing to help me out the differential but I was wrong. More
by kodillon
Employees Worked With
Drennan Hovater
August 13, 2023
I went to Bentley Chevrolet to look at a used 2022 Ford F-150 2 weeks ago. The truck was out as a loaner and was told that they would contact me on it's return. Nobody has ever contacted me. If this is ho F-150 2 weeks ago. The truck was out as a loaner and was told that they would contact me on it's return. Nobody has ever contacted me. If this is how they treat customers then I will shop elsewhere. The salesman was Mr. Chism. More
by clark.sechler
Employees Worked With
Chism, Jim Phillips, Jim Phillips, Delaney Hallauer
February 27, 2023
I tried to call to make an appointment for an oil change I got the answer machine saying to leave a message he would call me back. Waited awhile after leaving my phone numbers but they did not call me back. I got the answer machine saying to leave a message he would call me back. Waited awhile after leaving my phone numbers but they did not call me back. So I went online to their website and made my appt for friday. I was told on arrival to my appointment that I had made it online and they did not honor appointments made online so they could not service my vehicle but I could leave it. He knew that I had made the appointment and yet did not call me (my phone number is on the website) to let me know and noone ever called me from the voice mail that I ha left on the answer machine. More
by jerrica77
Employees Worked With
Service Manager
February 14, 2023
I took a vehicle in to get serviced they said it was ready never test drove it wasn’t fixed I carried it back 1 hour later and they billed me for both visit. And also concluded they couldn’t repair it ready never test drove it wasn’t fixed I carried it back 1 hour later and they billed me for both visit. And also concluded they couldn’t repair it Only care about the dollar not the customer Have both bills for the same day to prove it. Find another dealer. More
by Parkerrwp
Employees Worked With
Na
December 17, 2022
After having an awful experience trying to get my car fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixe fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixed. They realized the inconvenience and did not charge the $1383.24 bill. This was extremely generous. More
by koyen
Employees Worked With
do not know
January 08, 2020
My husband and I have always dealt with Russell Castile in the service department. He is very knowledgeable and helpful to us with any problem we may have. He is courteous and goes above and beyond answeri in the service department. He is very knowledgeable and helpful to us with any problem we may have. He is courteous and goes above and beyond answering our questions. He always get us in and out in a timely manner He is our go to person when we have any concern about my vehicle. He’s the best!!! More
by dbyrd0357
Employees Worked With
Russell Castile
October 15, 2019
Quality, Professional, Service Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner. Very professional service staff! More
by Chevy Tough
Employees Worked With
Cecil Staggs
October 11, 2019
Great Service I got excellent service, my service rep was courteous and knowledgeable. Everything fixed and service in no time at all. Will use again in the future. I got excellent service, my service rep was courteous and knowledgeable. Everything fixed and service in no time at all. Will use again in the future. More
by Bscott
Employees Worked With
Jim Phillips, Jim Phillips
October 01, 2019
Very satisfied with my experience. It was a friendly and helpfull no pressure environment. I would defiently recommend Bently Chevy to my friends and family. helpfull no pressure environment. I would defiently recommend Bently Chevy to my friends and family. More
by Jscott
Employees Worked With
Greg McCormick
