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Bentley Boston

Wayland, MA

Overview
Employees
Reviews
Vehicles
4.7
52 Reviews
Your experience at Herb Chambers Bentley Boston is unique and unlike any other dealership because our clients are as unique as every vehicle that we sell. Our Sales & Service team will take the time to listen to our clients and access their needs, ensuring only the greatest experience for you. In an industry filled with distrust, we stand to be the antithesis and strive to create a relationship built on the foundation of trust, ensuring your peace of mind. For it is not until you are completely satisfied that we are. Our commitment to you is one based on gratitude for choosing to do business with us. As such you can rest easy knowing that when it comes time to purchase, finance, lease or to perform maintenance on your vehicle, we have hired and trained only the best and highly trained professionals.
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533 Boston Post Rd Rt 20

Wayland, MA

01778

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Showing 52 reviews

October 01, 2023

I was very Disappointed that my car came back without being cleaned Every other dealership I’ve dealt with over the years the car is always cleaned More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall the persons name
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Oct 01, 2023 -

rick responded

This is the first time I’ve ever brought my vehicle for service to any dealership, but I did not come back cleaned

Oct 02, 2023 -

Bentley Boston responded

Rick, I'm sorry to learn that your car wasn't cleaned after service. We aim for top-notch customer care and it seems we fell short this time around. Your feedback is valuable as it helps us improve our services. Please reach out so we can discuss how to make things right in the future - Thank you, Paul Cunha - General Manager - (617) 278-9300

September 01, 2023

Bentley Boston is the first rate dealer. There’s none better that I have encountered in the entire country. They performed the two-year service on my Bentley with amazing skill and professio More

by josephlevy137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin
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Sep 06, 2023 -

Bentley Boston responded

Hi Joseph, We're delighted to know you had a top-notch experience at Bentley Boston! We take pride in our service and professionalism. Thank you for trusting us with your Bentley's two-year service.

August 17, 2023

The service was excellent. And the Rob Hannifin was the best He explained everything that needed to be done I thank him for everything More

by PerioA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
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Aug 18, 2023 -

Bentley Boston responded

We're glad to know that you had an excellent service experience with Rob at Bentley Boston. Thank you for your kind words and support. We'll see you next time. Safe travels!

August 11, 2023

Excellent service during my recent purchase. Communication was clear, concise and informative. Car was impeccable at pickup. Thanks to Erin, Dmitriy and Theresa for their expertise. More

by Michael
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dmitriy Primerov
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Aug 14, 2023 -

Bentley Boston responded

Hey Michael, we're happy to hear that Erin, Dmitriy, and Theresa provided excellent service during your recent purchase at Bentley Boston. Thanks for the positive feedback! Enjoy your new ride!

July 22, 2023

Ray did a great job with my Bentley convertible. It had a problem with the top not functioning and he fixed it with minimal cost by rebuilding the sensor. These guys do a great job and bend over b More

by pflashner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
Report | Print
Jul 24, 2023 -

Bentley Boston responded

Thank you for the great review! We're glad to hear that Ray provided excellent service and resolved the issue with your Bentley convertible. We appreciate your kind words and will be sure to pass them along. Drive safely, and we hope to see you again at Bentley Boston!

June 23, 2023

Rob treated me like a king! Very impressed with service department. Everyone made me feel welcome More

by David
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rob Hannafin
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Jun 23, 2023 -

Bentley Boston responded

We're so happy to hear that Rob made your visit to our service department such a memorable experience, David! Thank you for choosing Bentley Boston!

June 10, 2023

Transaction and service was effortless. Looking forward to future transactions. Delivery service was top notch. More

by wwm3@me.com
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Bentley Boston responded

We're thrilled to hear that you had a smooth experience with our team here at Bentley Boston! We appreciate your support and look forward to working with you again in the future!

June 09, 2023

More than excellent service. More than excellent customer service. Every person I've dealt with makes me feel like family (even better). You will not be disappointed at all. More

by johnnydesmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fenno
Report | Print
Jun 12, 2023 -

Bentley Boston responded

Johnny, thank you so much for sharing this wonderful feedback about our Bentley Boston team! Your satisfaction is our top priority and we appreciate your kind words about our excellent service and customer care. Thank you for choosing us and please don't hesitate to reach out if we can be of assistance again in the future!

May 22, 2023

Quick response for service, and easy pick up and delivery. Got the vehicle back in just 3 days, and the service was impeccable! Highly recommend. More

by moxielady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, delivery driver
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May 24, 2023 -

Bentley Boston responded

We're delighted to hear that your recent service at Bentley Boston was quick and easy! We take pride in providing impeccable service, and we're thrilled that you had a great experience. Thank you for taking the time to share your feedback.

April 12, 2023

Bill went above and beyond to make sure that I was happy with my purchase. The transaction could not have been easier. He even went out of his way (twice) just to get things done. Thanks again Bill! More

by Tycapecod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Germano
Report | Print
Apr 14, 2023 -

Bentley Boston responded

Thank you for sharing this kind review with us! We're happy to hear Bill went above & beyond to assist you with your purchase and we hope you enjoy your new vehicle. Please don't hesitate to reach out if our Bentley Boston team can be of service again in the future!

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