Benson Ford Inc

I hate being lied to We went into the dealership to order a new vehicle, the new one was ordered incorrectly with missing features, understandable, we all make mistakes. T We went into the dealership to order a new vehicle, the new one was ordered incorrectly with missing features, understandable, we all make mistakes. The manager Robert Peeples took ownership of the situation that he was going to make things right... however how good is someones word if they do not follow through??? Iits been two days with 3 messages left and no returned phone call. I would not recommend this dealership to anyone. If a mistake has been made I need to be able to trust the employees as well as managers word when being told he'll call back... More

Great experience at Benson Ford. Called for Service Dept. to check my Escape for problem, got an appointment in a day or so. Dropped off at 8am and vehicle was fixed and ready for pi Called for Service Dept. to check my Escape for problem, got an appointment in a day or so. Dropped off at 8am and vehicle was fixed and ready for pick up at 4:30 that day. They took me to work, within 10 miles, called me in 3-4 hours with what was wrong with vehicle and had it repaired. Everyone was very helpful, courteous and friendly. I had a very good experience with Benson Ford in Easley. Will definitely got back for future problems and possible purchase of another vehicle in the future. More

Good Service I was overall pleased with the service I got. There seemed to be confusion on the Military Appreciation rebate from Ford since it was their first one I was overall pleased with the service I got. There seemed to be confusion on the Military Appreciation rebate from Ford since it was their first one. I think it was a learning experience for them as well as for me. I am widowed military spouse and appreciated the respect they showed a lady buying her first car alone. I would highly recommend this dealership to anyone in the same situation. My first contact was thru Tracy on the website. She followed up immediately by assigning a Sales Associate who called me immediately. More

Best customer service in the upstate I had looked at several local dealerships for a very specific car at a reasonable price to no avail. Found the car I wanted on their site. 1 day later I had looked at several local dealerships for a very specific car at a reasonable price to no avail. Found the car I wanted on their site. 1 day later I was driving the car home! Salesman was not pushy but very informative. This was my first time financing a car through the dealership so I had a lot of questions and concerns. Made me feel like I was having a discussion with a friend. The finance dept was the same and even the guy that took care of my trade in. My mom and son were with me and we all felt right at home. Left with complete confidence in the vehicle and comfortable with the payment. For once car shopping was a pleasure! More

Great customer service Great service and was in the waiting area for just a short time while my tires were being rotated. Everyone was very nice including the cashier. Great service and was in the waiting area for just a short time while my tires were being rotated. Everyone was very nice including the cashier. More

Terrible Customer Service Why would it take an entire hour just to turn in a lease?? And that comes on the heels of wasting two hours on a "pre-check" two weeks ago that turns Why would it take an entire hour just to turn in a lease?? And that comes on the heels of wasting two hours on a "pre-check" two weeks ago that turns out wasn't required and was a waste of time. Nobody at this place knows what they're doing - will never buy or lease from them again. More

Very Disappointing Experience My wife and I have been Ford owners for many years but when we tried to purchase a new Ford product through Benson Ford in Easley, SC, it became an im My wife and I have been Ford owners for many years but when we tried to purchase a new Ford product through Benson Ford in Easley, SC, it became an impossible task. It seemed to be your typical new car sales experience where the numbers just never added up. Internet sales price was different than showroom price and discounts afforded to you just never made sense. We got a sales price for the car and then discussed trade values and suddenly the prices changed dramatically on the discount side. I am very disappointed that a home town dealership has to stoop to "floating money" to make a profit. A little advice guys: be up front with people, you will earn not only their business, but more importantly, their trust and respect! More

Worst service and treatment Said they don't need or want my business when confronted over not being given tsb / recall info requested. Does not have any interest in resolving a D Said they don't need or want my business when confronted over not being given tsb / recall info requested. Does not have any interest in resolving a DEFECT in their transmission. This not neglect or wear and year but a DEFECT. More

will never go there again I bought a Ford Edge and was lied to about the price. I had heard so horror stories and it's "my bad" that I didn't listen to them. Now I have an over I bought a Ford Edge and was lied to about the price. I had heard so horror stories and it's "my bad" that I didn't listen to them. Now I have an overpriced new car that I can't even take into the service department while it is under warranty without waiting over a week. It is 90 degrees and my air conditioner stopped working but the service department stated that it would be over a week before they could even look at it. Needless to say, I will never go there again. I'm even looking into finding someone else to fix my air and paying for it myself. I don't trust those people. More

Tim Emory, the used car dealership manager, treated my wife and I like trash. A simple, "Benson Ford cannot except your offer of $XXXXX" would have sufficed, instead Mr. Emory decided to insult me and my wife and I like trash. A simple, "Benson Ford cannot except your offer of $XXXXX" would have sufficed, instead Mr. Emory decided to insult me and my wife for an "unreasonable" offer. He thought it would help to explain that car dealers are here to make a profit and thought it was necessary to tell me how "making a profit" works. Also, raising your voice while standing over a seated customer does not make for a great sales approach. Mr. Emory - Your customers are your lifeline, don't treat them like children. Treating people this way not only insults the customer but hurts the people that you manage. A manager should be a mentor for his/her employees, not a roadblock for their success. I would be ashamed to have you on my payroll. More