Benson Chrysler Dodge - Service Center

Received a coupon for a discount on an oil change but lost the coupon. Contacted the service department via phone and was told that they would still honor the coupon price even if I did not bring in the lost the coupon. Contacted the service department via phone and was told that they would still honor the coupon price even if I did not bring in the coupon. Went to the service department and explained the situation and the service manager told me "we can't honor a coupon that you don't have now could we". When I asked how much the oil change would be he told me it would be $27.99. I comaplined that was more than I wanted to pay and the manager then blurted out, well it is $34.99 down the road. I think this was very poor customer serivce and friendliness. While my car was getting the oil changed, I went to work (just across the street). While at work I decided that I wanted a cargo cover for my vehicle so I called the parts department and explained what I wanted. I was informed that it was in stock so I asked them to go ahead and install it in the cargo area of my jeep and I would pay for it when I picked up my Jeep at lunch. When I arrived the cover was not installed so I asked why and I was informed that it was not in stock. I was never contacted about the part not being in stock nor was it on the bill as to why it was not done. Again very poor customer service. I will not return to Benson for auto service for a long time. More

I have been in many service departments, but none that matches this one. Tom is the most friendly and knowledgable Service Manager I know. I would recommend this service department for all your needs. Goo matches this one. Tom is the most friendly and knowledgable Service Manager I know. I would recommend this service department for all your needs. Good job guys!!! More