Bennett Toyota - Service Center

Timely Manner My lease was ending and I wanted to get another with minimum fuss. Grady came through as promised. The deal was done in a timely manner. I am a long My lease was ending and I wanted to get another with minimum fuss. Grady came through as promised. The deal was done in a timely manner. I am a long time Toyota user as is the rest of my family. Wouldn’t hesitate to recommend Grady to family or friends. More

Jim Genoe worked so hard to get me in my Rav4 JIM GENOE IS AWESOME! Divorce, Rocky Credit, and TODAY I bought a SUV that I never thought I could afford. Jim those were happy tears!!!!😊 JIM GENOE IS AWESOME! Divorce, Rocky Credit, and TODAY I bought a SUV that I never thought I could afford. Jim those were happy tears!!!!😊 More

Awesome day, new car, great deal This is my third Prius and I love this Toyota model. Today I took yesterday I took my 2012 in for routine inspection but took a stroll around to show This is my third Prius and I love this Toyota model. Today I took yesterday I took my 2012 in for routine inspection but took a stroll around to show room with a lovely sales person, Seana, who helped me do some comparison shopping of Prius models. I found my car and my price and we closed the deal. Hello red! I own a fabulous red 2014 Prius 3. I have had two dealerships since I started owning Toyotas, each in the location where I was living. Both gave me expert service. I am so pleased to be in the Lehigh Valley and to be a Bennett customer. The personalized care I received from Seana Corsale in making an informed decision was appreciated. No pressure, just a knowledgeable sales representative that understood that I wanted to see my options. I liked the final result and I bought a car I love. Thanks Bennett and thanks Seana and Mimi ( financial assistant). I feel wonderful. More

In late 2012, I purchased a Toyota Highlander. I enjoyed the purchase of my first car so much, that I came back and purchased a second (Toyota Camery). Then, I recommended that I friend of mine go and chec the purchase of my first car so much, that I came back and purchased a second (Toyota Camery). Then, I recommended that I friend of mine go and check them out and he purchased a vehicle as well. These guys have the gift of taking care of their customers. Recently (within the last 20 days), returned for service and again, they took great care of me and I was out in less than 30 min. I am very impressed with this company and the whole team. More

My experience at Bennett Toyota was pleasant and informative. Emmie was very insightful,friendly,informative and courteous. Emmie has been very influential in my decision making on making a purchase informative. Emmie was very insightful,friendly,informative and courteous. Emmie has been very influential in my decision making on making a purchase in the future. I will recommend Emmie to anyone who wants a quality vehicle from Bennett Toyota. More

Since moving to their new dealership on Lehigh street in Allentown my Maintanence costs or suggested maintanence has increased 10 fold. I have been a long time customer of Bennetts,have always been happy w Allentown my Maintanence costs or suggested maintanence has increased 10 fold. I have been a long time customer of Bennetts,have always been happy with their service department and we own three Toyotas. The first service at the new location I was told my younger daughters car ( 2006 Rav4) needed brake fluid and transmission fluid changes. Then my other daughters car (2009 Corolla)went in for routine service,it needed brake fluid changed and the next time it needed a transmission fluid change. Just had mine in (2008 Rav4)for an Oil change and they told my wife the battery tested low and needed to be replaced. My daughter took her corolla in the very next day and Guess What ? She was told her battery tested low also and needed to be replaced, even though neither one of us had any problem starting our cars. I wonder how many brake fluid, transmission fluid and batteries they have sold since moving to the new location ? Seems like they are trying to pay for the new place and higher overhead costs by selling the customers services they don't need. They just lostat least three good Customers. More

Talk about a rip off. I've been told 2 times already to come in at 7am because then I wouldn't have to wait that long for my car to be done. First time should have tipped me off when they told me my moo come in at 7am because then I wouldn't have to wait that long for my car to be done. First time should have tipped me off when they told me my moonroof wasn't closing properly - they didn't close it all the way. The oil change and PA inspection was $82.09 that seems reasonable. It took them an hour and 50 minutes to perform those actions. Today, the second and last time I will go there I needed my tires balanced and rotated. Usually takes about an hour and a half to perform (from other experiences at my other Toyota dealership I used to go to when I lived in Ohio (I'm originally from PA, went to Ohio for school, came back)). Cain Toyota in Canton, Ohio performed an oil change, balance and rotation of my wheels and changed my windshield wipers for $98.04 in an hour and 39 minutes. At Bennett Toyota in Allentown, PA they performed the rotation and balance of the wheels and "cut the front rotors" and asked me to get new rotors because there is a noise (there is actually no noise, I listened for this noise on the way home and there is nothing). These actions took them 2 hours and 11 minutes and they charged $290.72 ... JUST FOR A WHEEL ALIGNMENT AND TO CUT THE ROTOR?!?!?!?! Of course the majority of the bill was labor ($271.90). The parts ($2.36) and tax ($16.46) weren't terrible. The service woman (I think her name is Kathy is very nice, there is no problem with her). There is a problem with their billing system .. obviously. I will not allow them to get away with this, I need to cool down before I call them. But I know I will NOT be going back to this dealership for service. More