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Bennett Hyundai of Lebanon

Lebanon, PA

4.8
511 Reviews

2101 Cumberland St

Lebanon, PA

17042

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Showing 511 reviews

October 24, 2019

Neal is your guy, made us lifetime customers! Excellent service and willing to work with you! If you are in the market for a new car Neal is your guy! It was the first time me and my boyfriend wer More

by Lexi H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal , Michael Melhorn
December 21, 2018

Best Around !! Cant find a better place to do business with in Lebanon PA, Mgrs. and sales professionals are tops in the area, there are very good professionals in More

by RjMde136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Melhorn, Matthew Dohner, Matt Snyder, Kelsey Shellehamer
July 07, 2018

I highly recommend them Negotiations over the phone were just ok. Once at the dealership I saw that the preowned car was immaculate. My salesman, Matt, is a great guy. I f More

by Dr. L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Dohner
February 19, 2018

Up sales on warranty work Came in with first newish car I ever purchased for recalls. Ended up costing hundreds. I made a vow never to return. I recently had a service engine l More

by Clayton Fidler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Was a year ago I don't recall....can be looked up
January 30, 2018

Don't believe their promises Traveled 140 miles to purchase a Lexus SUV. Noticed the tank was less than 1/2 full and asked the salesman if he would be sure that the tank would be More

by Sagedude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Demler, Michael Melhorn, Matthew Dohner
Feb 08, 2018 -

Bennett Hyundai of Lebanon responded

I'm sorry to hear of your experience with our dealership! We have been in business since 1920 and have won “Best Of The Lebanon Valley” by being customer focused. That being said, we are not perfect. We do try to make every effort to make our customers happy and unfortunately, things don't always go the way that we want them to. We even went as far as sending you a check for $300 (after your purchased the vehicle) because the vehicle did not have the Mark Levinson sound system like we originally thought it had. We are not a Lexus dealer and aren't as familiar with the individual options and specifications on a Lexus. We did call a Lexus dealer to validate specific options that weren't obvious to us as a non-Lexus dealer. We spent a lot of time on the phone with you trying to validate specific options and condition because of you being so far away. We did not want any surprises to happen. We also did forget to fill up your gas tank like you had requested. You are correct about this. We did not intend for you to leave with the tank being slightly over half full. This was not because we do not care about you as a customer. If this was the case, we wouldn't have sent you the $300 check for the radio. There were additional steps we needed to handle being an out of state deal and the transaction took a lot longer than expected because of this. Things got rushed toward the end so that you could be on your way back to your home state. In regards to the Lexus pulling to the left...a dealership manager, an experienced technician, a member of the sales team and you had all driven the vehicle. Nothing was ever noted about the car pulling to one side. You purchased a really clean Lexus (a lot of people were even commenting on how nice the overall condition was) that should make a nice vehicle for years to come! We hope you enjoy your new Lexus!

December 18, 2017

Great salesman!! Sam was an excellent salesman. Gave us lots of information before we decided to lease.we will definitely go back there when we are looking for a vehic More

by porchesproclean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam E.
December 17, 2017

Hyundai 2017 The experience was professional, courteous and expeditious. I feel my trade in value was appropriate. I recommend this dealership and continue my Hyun More

by 12AF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dibbell and Mike.
December 15, 2017

Hyundai Santa Fe Purchase Experience Purchasing our vehicle was very easy. We were met in a timely, professional manner. The test drive allowed us to review the vehicle and the salesper More

by cathyww93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Umberger, Chris Tobias
November 30, 2017

Fun with Dan awesome experience when purchasing my 2018 sonata! would do it again. the entire staff was helpful and pleasant. My wife and I love our 2018 Hyundai More

by michael.sanders3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
October 28, 2017

Review Freddy was great, as was Adam. Love our new Hyundai Elantra and Ebersole Hyundai. Made the process painless and fun. Would definitely buy again fro More

by timob38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Vera
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