Bennett Hyundai of Lebanon

Frankly I would rate zero stars if possible. Not for the inventory or quality of vehicles offered, but for failing to manage customers expectations. Bennett Hyundai had a 2015 Camaro advertised Not for the inventory or quality of vehicles offered, but for failing to manage customers expectations. Bennett Hyundai had a 2015 Camaro advertised and I reached out to set an appointment to see and test drive the car. This was on Monday March 20th. The appointment was set for Tuesday the 21st in the early evening. My son and I made the 30 minute drive and upon entering the dealership and meeting Robert we were informed that the car sold yesterday, meaning the 20th. While I understand this does happen, a quick call or text would have been greatly appreciated. Better yet, in the future you should offer your customers the option to put a refundable deposit to hold the car. After asking to speak to the general manager Tim Eklund he promptly greeted me and apologized. I then asked him why he texted me this morning to ensure that the appointment this evening would still work. No mention of the car being sold is noted in those texts. I proceeded to show him my phone with the texts and he told me he didn’t send the text today and it must have been someone else. Now, correct me if I’m wrong, but shouldn’t a “general manager” be aware of what his employees are doing? Especially when it comes to them impersonating him via any form of communications. The sheer denial of culpability on Mr. Eklund’s part was a slap in the face to say the least. Taking care of both your future and existing customers and managing their expectations should be job 1 for any dealership in this day and age and Bennett Hyundai failed terribly. With the internet at the fingertips of nearly every person in this country I can find no reason to recommend this dealership on the sheer basis of how they handle a customer prior to a sale. More

Need to update their web site faster and/or stock more then just one if the type they are advertising. then just one if the type they are advertising. More

GREAT DEALERSHIP. I highly recommend them. In today's society you see way too many dealerships taking advantage of customers by putting insane "Market Adjustments" AKA I highly recommend them. In today's society you see way too many dealerships taking advantage of customers by putting insane "Market Adjustments" AKA "Accessory Packages" AKA "Market Value". This dealership does NOT do this to their customers. I drove 2 hours to purchase a car and would do it again. Thank you for a great internet buying experience and a quick in dealership signing. Have a Great Day. More

Was trying to go to my sons wedding in Denver Colorado from Pa . Engine left go in Columbus Oh I towed it back home and took it to Bennett Hyundai . I did not purchase the car from them but they asked abo from Pa . Engine left go in Columbus Oh I towed it back home and took it to Bennett Hyundai . I did not purchase the car from them but they asked about an extended warranty. I didn’t think I had one but called the dealership that I purchased it from and found out I had 157 miles left on warranty. Long story short I took the car in with no appointment they worked it in and found the problem,contacted the warranty company, got the ok , ordered new engine, installed it all within 14 days . Definitely customer top of line will definitely take my car back for other needed service . Great work and good at keeping you in the loop More

Don't believe their promises Traveled 140 miles to purchase a Lexus SUV. Noticed the tank was less than 1/2 full and asked the salesman if he would be sure that the tank would be Traveled 140 miles to purchase a Lexus SUV. Noticed the tank was less than 1/2 full and asked the salesman if he would be sure that the tank would be filled if I purchased the car. He has several hours to get that done before I left the dealership. I assumed that was taken care of. I left the dealership and was on the Interstate when I noted that the tank was not filled up. I knew then that the dealership does not care about the customer, but is only interested on making the sale and the, n the customer is on his or her own. To that point, I noted on the way back that the car pulled to the left when on the straight Interstate. The short test drive did not involve any Interstate or high Interstate speeds. I noted in a survey the next day after I purchased the vehicle that the car had a wheel alignment problem. When I called the dealership for resolution, the managers blamed me and told me to take care of it myself. Also the manager said he would reimburse me the $25 or $30 for half-filled gas tank, but of course that has not happened. More