Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bennett Buick GMC of Lebanon
Lebanon, PA
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 372 reviews
April 04, 2013
11/27/12 i had an accident with my 2012 silverado . Since the accident was 120 miles from my house i elected to have it towed home to be fixed. My first and worst mistake was to let the persons insurance , t the accident was 120 miles from my house i elected to have it towed home to be fixed. My first and worst mistake was to let the persons insurance , that pulled out from a stop signal in to the front of me,fix my truck. that insurance co. was ALLSTATE. Four (4) months later, today, i got my truck back. A couple of months ago i wrote a bad review on ebersole body shop. that review was a little hasty, and written before giving them a chance to do right. Since that time ebersole bodyshop, and more importantly KEVIN,has bent over backwards to do all they could to make my truck right, dispite having to deal with allstate insurance.I did not realize how much control ALLSTATE has in how your vehicle gets fixed. ALLSTATE does not care how well it gets fixed or more importantly if it is safe to give back to you. Ebersole took it on thier own to fix a safety item and inspect my vehicle before giving it back to me.The truck has so far had over 17000 dollars worth of damage. I'm sure it will never be as good as it was, but thanks to KEVIN i'm also sure it's about as good as can get, without the help of allstate.I went to Ebersoles because we bought a new honda for my wife from them, and had nothing but excellent service and dealing with them.NOW LESSON LEARNED. I appologize to Kevin for jumping the gun. and advise anyone reading this to beware of dealing with ALLSTATE insurance co. More
by JIMB0526
Employees Worked With
KEVIN/ BODY SHOP
March 18, 2013
My husband and I were looking for a nice pick-up truck. We needed something that could pull our camper, we were looking for a truck that would not be too expensive on gas, but be able to get the job done! We needed something that could pull our camper, we were looking for a truck that would not be too expensive on gas, but be able to get the job done! I am very picky... but John Harman, was very friendly and very helpful in finding us just the right truck! He didn't have what we were looking for on his lot, so he looked at a lot at another location and found just what we were looking for. My husband was very happy with his new truck and I love it too! Thank you John! More
by dixielee83
March 18, 2013
My wife and I needed a new car. In the past John has sold us vehicles. His dedication is second to none. He went the extra mile to get us what we wanted. We would highly recommend John Harman and you sold us vehicles. His dedication is second to none. He went the extra mile to get us what we wanted. We would highly recommend John Harman and your dealership to anyone. This is our third car purchased from John and he exceeded our expectations every time. More
by wbeinhower
March 15, 2013
Members of the sales staff that worked with me were friendly, knowledgeable, patient, and worked as a team to ensure my buying experience went smoothly. The car I purchased is a competitively priced, friendly, knowledgeable, patient, and worked as a team to ensure my buying experience went smoothly. The car I purchased is a competitively priced, quality vehicle that will continue to be serviced at this dealership, where it was sold originally. As a returning customer, I feel confident in recommending Ebersole's to others searching for a new vehicle. More
by pabanshee
Employees Worked With
Ed Dagen, Dave Martin, Casey Rohrer
March 06, 2013
I'LL START BY STATING THAT MY WIFE AND I HAVE BOUGHT I'LL START BY STATING THAT MY WIFE AND I HAVE BOUGHT A 2006 HONDA, NEW, FROM EBERSOLE HONDA IN 2006. WE HAVE HAD NOTHING BUT GOOD TO SAY PERTAINING I'LL START BY STATING THAT MY WIFE AND I HAVE BOUGHT A 2006 HONDA, NEW, FROM EBERSOLE HONDA IN 2006. WE HAVE HAD NOTHING BUT GOOD TO SAY PERTAINING TO THE HONDA. WITH THE DEALERS AND THE SERVICE. IT HAS BEEN PERFECT.BUT NOW TO MY HORROR STORY. END OF NOV. 2012 I HAD AN ACCIDENT WITH MY 2009 SILVERADO PICK-UP TRUCK. THE DATE WAS 11/27/12.THE ACCIDENT HAPPENED 126 MILES AWAY FROM MY HOME. I WANTED TO HAVE IT FIXED NEAR HOME SINCE THE INSURANCE CO. SAID I COULD TAKE WHERE I WANTED TO HAVE IT FIXED.I LIVE A HALF MILE FROM EBERSOLE. ON OR AROUND DEC 2, 2012 I HAD THE TRUCK TOWED TO EBERSOLES BODY SHOP, LOCATED ON THE DEALERSHIP PROPERTY. THEY EXCEPTED TO REPAIR IT AT AN ESTAMIT OF OVER 13000 DOLLARS. THEY SAID IT WOULD TAKE ABOUT 15 DAYS TO REPAIR. TWO WEEKS LATER I STOPPED AT THE BODY SHOP AND ASKED WHY THEY HAVEN'T STARTED ON THE TRUCK. THEY SAID IT IS SCHEDULED TO GO IN ON JAN.7 2013.SO NOW IT IS OVER A MONTH AND ITS STILL NOT IN THE SHOP.WORK BEGINS ON JAN. 3,2013. SOMEWHERE AROND THE SECOND WEEK IN FEB. 2013 I STOPPED TO LOOK AT THE TRUCK, THEY HAD REPLACED THE BUG SHIELD WITH COMPLETLY WRONG SHIELD, AND THERE WAS A DENT IN DRIVERS DOOR THEY REPAIRED. I TOLD THEM TO FIX THE DENT. THE INSISTED THERE IS NO DENT. I CAN SEE THE DENT PLAIN AS DAY. KEVIN SAYS DIFFERENT PEOPLE AT THE SHOP CAN,T SEE THE DENT.I SAID THEY DON,T SEE IT BECAUSE THEY ARE NOT ALLOWED TO SEE IT OR *********.SO I STOPPED FIGHTING ABOUT THAT. ABOUT A WEEK LATER I STOPPED AND HE ASKED IF I WANTED TO DRIVE IT. WE WENT FOR A RIDE AND I TOLD HIM THE STEERING FEELS TIGHT, HARDER TO STEER. HE SAID ALL THAT NEEDS DONE IS TO WASH IT. WE GET BACK AND THE ALTINATOR IS MAKING A LOT OF NOISE. NOW THIS WAS A SEVIRE HEAD ON COLLITION. I SAID THE ALTINATOR NEEDS REPLACED. THEY HADE TO TALK TO ALLSTATE. TOLD THEY CAN;T DO ANYTHING UNLESS ALLSTATE SAYS SO. NOW THE TOTAL IS OVER 15000. STILL A DENT IN THE DOOR. STILL STEERS HARDER.END OF FEB. 2013 THEY TELL ME TRUCK IS DONE. I ASK IF IT WAS INSPECTED TO MAKE SURE IT IS SAFE TO DRIVE. THEY SAID IT WAS NOT INSPECTED BUT ITS SAFE. I TOLD KEVIN I'M AFFRAID TO TAKE IT BECAUSE I DON'T KNOW IF IT IS SAFE AFTER ALL THE DAMAGE IT HAD. HE SAID ANY PROBLEM BRING IT BACK. IT'S NOW THREE MONTHS. I TAKE IT HOME AND MAKE AN APPOINTMENT TO GET IT INSPECTED. THE INSPECTION FAILS, THEY SAID BOTH REAR BRAKE CYLINDERS ARE LEAKING.THIS TRUCK ONLY HAS 30000 MILES ON IT AND BEFORE THE ACCIDENT WAS IN LIKE NEW CONDITION. CALLED KEVIN TOLD ABOUT THE CYLINDERS. HE CALLED ALLSTATE, THE ADJUSTER CALLED ME AND SAID HE WOULD BE AT MY HOUSE TO LOOK AT THE BRAKES ON MARCH 5,2013. ADJUSTER CALLED 3/5/13 AND SAID HE WON'T LOOK AT IT UNLESS I HAVE SOMEWHERE UP ON A LIFT WITH THE WHEELS OFF. AND HE DON'T SEE HOW A HEAD ON COLLITION GOING 45 MPH , WITH BOTH FEET ON THE BRAKES FOR LIFE, CAN DO ANYTHING TO THE REAR BRAKE CYLINDERS.I CALL KEVIN HE SAYS HE CAN'T DO ANYTHING UNLESS ALLSTATE TELLS HIM TO. ALLSTATE SAYS EBERSOLES AGREED TO REPAIR TRUCK, ITS THIER RESPONSABILITY.SO NOW MY TRUCK SITS . CAN NOT BELIEVE THE ALLSTATE AND EBERSOLES LEFT ME HAVE AN UNSAFE VEHICLE WITHOUT CHECKING IT OUT FIRST.I WILL NEVER HAVE BODY REPAIR WORK DONE BY EBERSOLES AGAIN OR DEAL WITH ALLSTATE.KEVIN WAS VERY NICE, AND VERY POLITE NOMATTER HOW IRATE I WAS. BUT ALL HIS ANSWERS WERE CORPERATE ANSWERS.SO MY NOW SITS. WITH A DENT IN THE DOOR AND BAD BRAKE CYLINDERS LEFT FOR ME TO TAKE CARE OF. More
by JIMB0526
Employees Worked With
KEVIN/ BODY SHOP
March 01, 2013
I met Dave Martin a few years ago when I was browsing at new vehicles while waiting for my car to be serviced. I explained to him I wasn't in the market for a new vehicle at the time but maybe in a few yea new vehicles while waiting for my car to be serviced. I explained to him I wasn't in the market for a new vehicle at the time but maybe in a few years. We talked about what type of vehicle I may be interested in some day. He took my name and address and updated me with occasional news letters. I appreciated the fact that he kept his word by sending his newsletters but didn't waste my time by calling me and trying to sell me a vehicle when I wasn't ready to buy. We came into Ebersoles and went to Dave when we were looking for a new vehicle. We really enjoyed working with Dave and we love our new Honda CRV. More
by JanetKerk
Employees Worked With
Dave Martin
February 09, 2013
I bought my first car at Ebersole's in 2009, a Honda Civic. They were very friendly and excellent the first time. I thought I was going to have it forever but I totaled my car a few weeks ago in bad wea Civic. They were very friendly and excellent the first time. I thought I was going to have it forever but I totaled my car a few weeks ago in bad weather. There wasn't any other choice in my mind but another Honda. Dave and the whole Ebersole team were very helpful. I couldn't ask for any more and they were the shining light after my accident. I would reccomend them to anyone. I've had my car for a day and all of my questions were answered. Thank you to the wonderful Ebersole team! More
by gcshipper4eva
Employees Worked With
Andy Ebersole, Dave Martin
January 31, 2013
Dealership was responsive with our preferred pricing and options for our new vehicle purchase. All employees/departments we were introduced to during our visit at this dealership, were friendly and/or help options for our new vehicle purchase. All employees/departments we were introduced to during our visit at this dealership, were friendly and/or helpful. Car lot, show-room, and service area were very clean. More
by PatBon20
Employees Worked With
Nate Long
December 12, 2012
All of the people we dealt with were friendly, nice, and very helpful. Me and my family were very happy with the deal we got on our new "used" car. We would recommend this dealership to all of our friends very helpful. Me and my family were very happy with the deal we got on our new "used" car. We would recommend this dealership to all of our friends and family. More
by kbneleight
Employees Worked With
Randy Swartz, Ed Dagen, Dave Martin
December 04, 2012
Dave and the team at Ebersole have been great to work with. Dave was very courteous and forthcoming with information related to the Honda Pilot we were considering. We had Dave’s full attention during th with. Dave was very courteous and forthcoming with information related to the Honda Pilot we were considering. We had Dave’s full attention during the entire process, something we had not experienced at other dealerships. The vehicle was competitively priced and when we arrived at the dealership we found the vehicle condition to be as described or better. In addition, the team worked hard to keep the buying process moving and get us on our way as quickly and painlessly as possible. We are thoroughly enjoying our new purchase and it was refreshing to work with a company with integrity and outstanding customer service. Thanks Dave! More
by Chuck Swanson
Employees Worked With
Chuck Swanson, Dave Martin
