Benna Chrysler Dodge Jeep RAM

I would give them 0 stars if I could. My experience with Benna Chrysler Dodge Jeep and Ram had never been an issue until my last oil change on February 4th. When I brought in my Pacifica My experience with Benna Chrysler Dodge Jeep and Ram had never been an issue until my last oil change on February 4th. When I brought in my Pacifica for an oil change and tire rotation, I was told that the tire rotation could not be completed due to cords showing on my back two tires. That was fine. They gave me a few quotes, and I went along my way. They gave me copies of my invoice, and the quote, but did NOT give me a copy of the standard multi-point inspection done at every other oil change. That should have been my first red flag. My husband didn't trust the work performed due to a lack of an inspection, so we took the van to our friend who is a certified dealer tech, names will not be mentioned. February 8th, we got the van in the air to replace the tires. This is when our friend found out that we needed rear brakes, measured at 0mm, and front brakes. The fronts were around 4mm on the outer pads and 0mm on the inner pads, stuck caliper pins. The shop let me leave with a major safety problem, a lack of brakes. This was NOT mentioned to me at the time of my oil change. Mind you, it was only four days between the oil change and the day the tires were removed. After the work was done on my vehicle, I attempted to contact the dealership to get a copy of the inspection that should have been done and given to me at the time of my oil change. I had requested it to be emailed to me. When they did email me a copy, they emailed me a copy of the invoice, NOT the inspection I had requested. It took 3 phone calls and 2 days to finally get a copy of the inspection. The service department claimed they were having computer issues at the time, which is what delayed them sending it. After I received the inspection, I sent it to my husband. He called and spoke with Rob the General Manager on Tuesday afternoon and Al the Service Manager twice on Wednesday. The service manager recognized the faults at play and blamed the lube tech for the failures, the dealership management never took accountability or responsibility for this scenario. The Service Manager stated that the lube tech, Gabriel Vuorenmaa, looked at the brakes with a flashlight and said the brakes looked fine. The Service Advisor, Lori Carignan, should have caught that the Lube Tech did not perform the multi-point inspection and thus failed her job too. The Service Manager told my husband that they don't do brake inspections, and the lower half on the inspection on every car that comes through the door, because it's too much work for them. (I know for a fact they do indeed complete brake inspections because they had told me previously, the my brakes were getting low) During the first phone call with Al, my husband was told that they would not refund our visit or assist us with any of the emergency brake repairs that were needed that same weekend, but they could offer one free future oil change. Al was told that just wouldn't be good enough due to the circumstances and was asked to speak with the GM about this. The GM is who told Al to offer one free oil change. He did however call the GM back and they upped it to three free oil changes! An estimated value of $240 of services just didn't sit right with us as we can no longer trust their service quality or word. I drive with my two kids (12 and 6) in that vehicle, and I will never put their lives in the hands of this dealership ever again. More

Brandon did an Awesome job listening to my concerns and documenting them. He is very knowledgeable and pleasant to work with. They repaired my vehicle quickly even though they had to order parts. I high documenting them. He is very knowledgeable and pleasant to work with. They repaired my vehicle quickly even though they had to order parts. I highly recommend Benna Jeep for your repairs. More

Benna Jeep service is further for me to drive but worth it. Brandon is always pleasant and helpful. Thank you. it. Brandon is always pleasant and helpful. Thank you. More

They were very attentive to my service needs. They thoroughly explained the issue. The dealership is very clean and modern as well. They thoroughly explained the issue. The dealership is very clean and modern as well. More

Korey at Benna Ford is the best of the best! I will always buy from him! I will always buy from him! More

The service that I got, was professional and I felt that I was respected! Thank You I was respected! Thank You More

Always friendly and helpful, provides quick reliable service and always explains any issues or concerns. service and always explains any issues or concerns. More

My issue was explored and explained by the technician which helped me to understand how the system works. which helped me to understand how the system works. More

Brandon and Dennis were sooo helpful and got my jeep fixed in just a short time! Thank you! I’m glad to do business with your team! Thanks! Carla fixed in just a short time! Thank you! I’m glad to do business with your team! Thanks! Carla More

Always a pleasant experience here. Everyone is very helpful and try to make your time there comfortable. Everyone is very helpful and try to make your time there comfortable. More