Bend Honda - Service Center

Excellent service Once again, Ty provided us with outstanding customer service for the 100,000 miles service completed last week. Wouldn't dream of going any where els Once again, Ty provided us with outstanding customer service for the 100,000 miles service completed last week. Wouldn't dream of going any where else. More

No Coffee Waiting room for customers service is better at a car wash. No Coffee Come on someone do something more than 10 employees come to the coffee station b Waiting room for customers service is better at a car wash. No Coffee Come on someone do something more than 10 employees come to the coffee station but no one care wait over hour for my car still nothing. More

Inept On Repairs But Big On Replacing. They didn't even have the capability to diagnose my Prelude. It was a matter of start replacing things and see if that fixes the problem. If not bri They didn't even have the capability to diagnose my Prelude. It was a matter of start replacing things and see if that fixes the problem. If not bring it back in and they'll replace something else. Of course this is all profit for them. I love my Honda and I trusted the dealership in Anchorage but!... Bend Honda and Corporate Honda are pure crap. More

Express Service Oil Change Mr. Ty Clark was my customer service person today and I am always glad to see him there when I arrive. He is professional, personable, knowledgeable, Mr. Ty Clark was my customer service person today and I am always glad to see him there when I arrive. He is professional, personable, knowledgeable, and tries his best to provide a reasonable length of time for service to occur. I have had many visits to this service dept. and he is the best. More

Friendly and efficient Performed recall work and recommended further work which they also did in the same day. Very friendly and willing to get the work done quickly and wel Performed recall work and recommended further work which they also did in the same day. Very friendly and willing to get the work done quickly and well More

Air bag replacement The work was done as promised and on time. I dealt with Ty Clark and he was friendly, helpful and called me as soon as the vehicle was ready. The work was done as promised and on time. I dealt with Ty Clark and he was friendly, helpful and called me as soon as the vehicle was ready. More

Excellent customer service! Overall the gentlemen who work here are very customer service oriented. I am not a huge fan of not being able to schedule an appt. for an oil change g Overall the gentlemen who work here are very customer service oriented. I am not a huge fan of not being able to schedule an appt. for an oil change given my work schedule. But it worked out in the end. It only took me 2 tries. If I could give this a 4.5 stars on friendliness I would. Most of the guys are friendly and helpful. The first time that I went in for an oil change, however, the guy that I spoke with was not very friendly. He did not greet me with a smile. He acted like he was too busy to answer my questions. I am new to owning a car that gets free oil changes and that has a bumper to bumper warranty. I didn't know how the whole thing worked. He made me feel uncomfortable. In fact I was worried about having to deal with him again. But when I went in the 2nd time, all of the guys were friendly and willing to answer my questions. Maybe the first guy was having a bad day, I don't know. More

Air Bag and Window Recalls I called to schedule work for the air bag and window recall on my 2006 Honda CRV. I got an appointment that worked well for me, and brought the car i I called to schedule work for the air bag and window recall on my 2006 Honda CRV. I got an appointment that worked well for me, and brought the car in. Customer service on the phone and when I dropped the car off was prompt and courteous. I was told it could take four hours, so I went over to Barnes & Noble to hang out, but it didn't take nearly that long. I don't remember the names of everyone I dealt with, but Ty Clark was the person who helped me when I came to pick up the car. He was very friendly and answered all my questions. Nice guy! I had a very satisfying experience. The window parts were back-ordered so I will have to come back for that job, but it is a relief to know I have safe air bags now. More

Ty is great at customer service. I was almost ready to give up since I called three days in a row and left a message the 2nd time will a staff person that answered the phone. Then the I was almost ready to give up since I called three days in a row and left a message the 2nd time will a staff person that answered the phone. Then the next day I called an left a message...no one every called me back. The next day I drove over and the service dept was do busy I could not wait since I work full time...was on a lunch break. I then called the next day and was told that I could be at the door at 7 am. I did that...I was in line with my car and others walked in...Ty came out and got me as the 2nd customer. That shows he pays attention. I was done in a half hour and made it to work. Thanks More

Airbag Recall Recieved notification from Honda about recall , called Bend Honda that day and was given an appointment for replacement work within a week .... was to Recieved notification from Honda about recall , called Bend Honda that day and was given an appointment for replacement work within a week .... was told that they would need car for about 4 hrs, Dropped off car at 9:00am on day of service, and recieved call back about 1 1/2-2 hours later that work was done and car was ready for pick-up !! Amazingly fast !! Thank you... always get the best and mosr efficient service possible from you guys !! More