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Bend Honda - Service Center

Bend, OR

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191 Reviews

191 Reviews of Bend Honda - Service Center

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June 09, 2023

WARNING! Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my More

by R
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rory Blumenschein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Bend Honda responded

Please accept my apology for the problems and the poor communication that you received from us. We take customer satisfaction seriously. I left you a voicemail on June 13th. We will be covering the rear hatch switch repair at no additional cost to you regardless of if it is covered by Honda’s warranty or not. Please reach out to me should you wish to give us another chance to provide you with the positive experience that your family has received from us in the past. Thank you for sharing your experience with everyone as it helps us improve. Ryan Vaughan General Manager

April 05, 2023

Took my older CRV there once for routine maintenance. One item I could not service myself, differential fluid change, hence the visit. Dealer service prices are high everywhere. I used to work for a well More

by nordic007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reps do not appear in above list.
Apr 07, 2023 -

Bend Honda responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bend Honda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Rory Blumenschein | Service Manager

November 15, 2022

I have purchased several vehicles from Bend Honda and have been pleased with the sales department, but the service department out shines them by another level. Ty greeted me by my first name, his recomme More

by esc2bend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Bend Honda responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Rory Blumenschein | Service Manager

October 27, 2022

A quick response to my dive up service. Katelyn Steel was my advisor. She was friendly and efficient. More

by gmah3333
Recommend Dealer
Yes
Employees Worked With
Katelyn Steel
Nov 01, 2022 -

Bend Honda responded

Thank you for this amazing review! We really appreciate your business. Sincerely, David Thompson | General Sales Manager

October 19, 2022

Fast, efficient service; friendly associates that explained everything very well. Katelyn even helped me pair my new iPhone with my 2011 Ridgeline! More

by CGTim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Steel
Oct 21, 2022 -

Bend Honda responded

Thank you for this review! Sincerely, Rory Blumenschein | Service Manager

October 16, 2022

Working with Ty in Honda Service is such a pleasure. He listens to my concerns and is quick to make suggestions. I appreciate his honesty and I feel I can trust what he tells me, even if I may not like More

by xxxxxx.mystique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Bend Honda responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Rory Blumenschein | Service Manager

October 06, 2022

Everyone I met at Bend Honda was friendly and helpful. The Service Center was great! More

by Kathleen C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Shuttle Driver, Katelyn Steel
Oct 12, 2022 -

Bend Honda responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Rory Blumenschein | Service Manager

August 18, 2022

Worked with Ty on servicing my vehicle. Very accommodating and friendly. Vehicle was serviced in less time than originally quoted. More

by MRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Bend Honda responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Rory Blumenschein | Service Manager

July 19, 2022

Ty was phenomenal. Quick, efficient and informative. This was the quickest service appointment for an oil change in four years. More

by Big Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Bend Honda responded

We cannot thank you enough for this glowing review of our service center, Bob! Ty and the team know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Rory Blumenschein | Service Manager

June 23, 2022

As usual the service is as fast and efficient! Everyone are always Courteous and helpful as soon as you walk in! It’s never a headache when it’s time for my cars servicing. More

by Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Brown
Jun 27, 2022 -

Bend Honda responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Rory Blumenschein | Service Manager

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