Bend Honda

I arrived at the dealership service department and was greeted immediately by Casey. He worked quickly to get my car checked in for service. My car is due for the big 30,000 but I was there just for a oil greeted immediately by Casey. He worked quickly to get my car checked in for service. My car is due for the big 30,000 but I was there just for a oil/filter change. Casey asked me if I would like a information sheet explaining what the service department does during the Civic K service. He was helpful and to the point with the questions I had. I leased this 12 Civic from Bend Honda and had a great experience.....and continue to have excellent service to this day. Spoke to Larry on the lot while I was waiting for my ride and actually enjoyed the conversation and did not feel like I was be sold a pitch.....nice fella. More

Kevin Ames is an outstanding employee of Honda in Bend! He knew what was wrong with my car even before I took it in. He made sure everything else was working correctly and gave me the best deal on fixing w He knew what was wrong with my car even before I took it in. He made sure everything else was working correctly and gave me the best deal on fixing what was wrong. He was honest and professional, and I knew he was there to help and not to persuade me to fix more than what was needed. He said that he has worked on cars for a very long time and I have no doubt about that! He was very knowledgeable and I will always work with Kevin when I have to bring in my car. Kevin makes Honda of Bend my number 1 choice in service! More

We were traveling on remote mountain roads in foul weather when a maintenance warning light on our 2002 CRV came on. Emily took our phone call about it and was completely focussed on our problem. Even weather when a maintenance warning light on our 2002 CRV came on. Emily took our phone call about it and was completely focussed on our problem. Even though we are not customers of Bend Honda, she offered us very helpful advice, including assuring us that we could bring the car in that afternoon and have the problem checked out and, if necessary, repaired. When we got to Bend Honda Ty was out on the driveway before we could even get out of the car. He understood that we wanted to get back home before snow began falling on mountain passes. The car was diagnosed and repaired, and we were back on the road, in less than 2 hours. We made it safely home thanks to Emily and Ty's total focus on understanding and solving our problem. We have come to expect this kind of service from our home dealer, University Honda in Corvallis, but to have this kind of service from total strangers was both surprising and gratifying, and just confirmed our belief that Honda is a great brand. More

Just left bend Honda....worked with Kevin Ames....in all the years of having my cars serviced I have never experienced such commitment in making sure my car was fixed and I was taken care of! Kevin earned the years of having my cars serviced I have never experienced such commitment in making sure my car was fixed and I was taken care of! Kevin earned a gold star! He was focused and sincere, he explained to me exactly what was needing to be done... I also made another appt for next week. When I was in the waiting room he let me know how much longer it would take. It's never fun to go and spend the day waiting for your car to be repaired...the minute he said, "I will help you with this and take care of it." I knew he would! I have bought the last three cars at Griffith motors....because of Kevin I will go to Bend honda for my next car! More

Ty was incredibly helpful and made the experience painless! He was very accomodating and so much so I called back to see how I could give him positive feedback to his boss! A silly recall check could painless! He was very accomodating and so much so I called back to see how I could give him positive feedback to his boss! A silly recall check could hav been a nuisance of an appointment with my three kids but Ty made it so fast and easy. Thanks for your efficiency! More

Mark and Emily are excellent, I will always use them for all my mechanic and service work they go above and beyond, because of them I will Always buy Honda products as long as they are there to support the all my mechanic and service work they go above and beyond, because of them I will Always buy Honda products as long as they are there to support the products. they are truthful and up front. again excellent service and advice thank you again Emily and Mark More

Richard at Lithia helped me with an exceptional car trade. At the beginning, he understood it would not involve a huge monetary gain for him. Even so, he never lost sight of the requests I had. My husb trade. At the beginning, he understood it would not involve a huge monetary gain for him. Even so, he never lost sight of the requests I had. My husband and I both agreed that it was our BEST EVER car shopping experience. Richard is a great guy! The other staff that we interacted with were also very respectful and helpful. More

After spending many years driving cars that all my friends made fun of, I decided to go test drive a Honda Fit. Jeff immediately came out to help me as I was wondering the lot mildly freaking out that friends made fun of, I decided to go test drive a Honda Fit. Jeff immediately came out to help me as I was wondering the lot mildly freaking out that I was about to make a huge purchase that would lead into years of financing. Jeff was fun and easy to work with. As a single woman shopping for vehicles I was warned that I had to pretend that I was going to be a hard bargainer, I never felt that I needed to show that facade with anyone at Bend Honda. They made it easy (as easy as 4 hours on a Saturday could be) to drive away a happy customer. They even made sure that I got the color that I wanted and traded one of theirs with a dealership in the valley. The day after I bought my new car, I went online and discovered that there was a discount on the car that I had just bought and immediately called Jeff. Jeff and I worked out a bargain that they would 'throw in' the cover for the backseat. I have yet to see that, but I hear it is on it's way! I love my new Honda and look forward to driving it for many years to come. "I am a customer for life!" More

Outstanding customer service!!! I wasn't sure on the type of car I was going to purchase, but it was between a Subaru Outback and a Honda CRV. The sales team was great in dealing with my trade in the type of car I was going to purchase, but it was between a Subaru Outback and a Honda CRV. The sales team was great in dealing with my trade in and my other requests. I highly recommend BEND HONDA!! More

Working with Ricky was very pleasant. He was very down to earth, not all hyped up to make a sale and seemed to know his vehicles very well. One of the best car buying experiences we have had. We fel to earth, not all hyped up to make a sale and seemed to know his vehicles very well. One of the best car buying experiences we have had. We felt like he heard what our needs were and was able to meet us part way on price. All around a very painless and easy process which is not always the case with car salesmen! More