Bend Honda

Express Service Oil Change Mr. Ty Clark was my customer service person today and I am always glad to see him there when I arrive. He is professional, personable, knowledgeable, Mr. Ty Clark was my customer service person today and I am always glad to see him there when I arrive. He is professional, personable, knowledgeable, and tries his best to provide a reasonable length of time for service to occur. I have had many visits to this service dept. and he is the best. More

Friendly and efficient Performed recall work and recommended further work which they also did in the same day. Very friendly and willing to get the work done quickly and wel Performed recall work and recommended further work which they also did in the same day. Very friendly and willing to get the work done quickly and well More

Movin' on up Our family was in the market for a newer version of the vehicle we currently owned. Had our eye on a couple vehicles in the area and upon contacting Our family was in the market for a newer version of the vehicle we currently owned. Had our eye on a couple vehicles in the area and upon contacting Honda to inquire about the availability of the vehicle we were looking for, we were able to schedule an appointment with the sales consultant the next morning to view and test drive the vehicle. We liked what we saw so the sales process ensued. Pretty typical sales/negotiating process but all in all we walked about satisfied with the purchase. The door to door time was reasonable as neither my family and I, or the dealership, wanted our time wasted. Based on our experience we would certainly recommend Bend Honda! More

Air bag replacement The work was done as promised and on time. I dealt with Ty Clark and he was friendly, helpful and called me as soon as the vehicle was ready. The work was done as promised and on time. I dealt with Ty Clark and he was friendly, helpful and called me as soon as the vehicle was ready. More

Happy Happy I love my CRV. Jay spent several hours with me showing me all about the car. He was very helpful. I would go back to Bend Honda the next time I wan I love my CRV. Jay spent several hours with me showing me all about the car. He was very helpful. I would go back to Bend Honda the next time I want to purchase a car. More

Sincerity & honesty made the sale! Why did we give the rating? Well, we can truly say we were surprised when our salesperson asked us to take time by ourselves to discuss what we wanted Why did we give the rating? Well, we can truly say we were surprised when our salesperson asked us to take time by ourselves to discuss what we wanted. He asked us, not us asking him. We were just looking at vehicles and thinking of the discomforts our previous just looking caused us. At first, thinking his smile and politeness were false. He was new at Honda and answered us honestly if he didn't know. He understood and worked through our needs. We bought our New CR-V because he treated us like we have never experienced before. He was genuinely great to work with. We will be in the market to replace our other vehicle early next year and this time we know where to go ( Bend Honda ) and who to go see (Joel). Can't remember his last name because he didn't have a card yet. If you want a great experience getting a car, go see that man. More

Best experience I ever had John and Taylor were absolutely awesome to deal with, made my unexpected purchase very memorable and extremely happy with the entire experience. Not p John and Taylor were absolutely awesome to deal with, made my unexpected purchase very memorable and extremely happy with the entire experience. Not pushy, willing to listen and very knowledgeable. I traded up from a CRV to my dream car with power and 4WD that I have always wanted and a screaming deal that I couldn't refuse. Thank you so much... Sheryl Wood More

Excellent customer service! Overall the gentlemen who work here are very customer service oriented. I am not a huge fan of not being able to schedule an appt. for an oil change g Overall the gentlemen who work here are very customer service oriented. I am not a huge fan of not being able to schedule an appt. for an oil change given my work schedule. But it worked out in the end. It only took me 2 tries. If I could give this a 4.5 stars on friendliness I would. Most of the guys are friendly and helpful. The first time that I went in for an oil change, however, the guy that I spoke with was not very friendly. He did not greet me with a smile. He acted like he was too busy to answer my questions. I am new to owning a car that gets free oil changes and that has a bumper to bumper warranty. I didn't know how the whole thing worked. He made me feel uncomfortable. In fact I was worried about having to deal with him again. But when I went in the 2nd time, all of the guys were friendly and willing to answer my questions. Maybe the first guy was having a bad day, I don't know. More

awesome all around Such a great experience. Everyone we dealt with was respectful, knowledgeable, and kind. Rick was great and so much fun to talk with. Answered all my Such a great experience. Everyone we dealt with was respectful, knowledgeable, and kind. Rick was great and so much fun to talk with. Answered all my questions so I understood. Clint was super pleasant and helpful and then Taylor was great as well. What a personable staff! More

Air Bag and Window Recalls I called to schedule work for the air bag and window recall on my 2006 Honda CRV. I got an appointment that worked well for me, and brought the car i I called to schedule work for the air bag and window recall on my 2006 Honda CRV. I got an appointment that worked well for me, and brought the car in. Customer service on the phone and when I dropped the car off was prompt and courteous. I was told it could take four hours, so I went over to Barnes & Noble to hang out, but it didn't take nearly that long. I don't remember the names of everyone I dealt with, but Ty Clark was the person who helped me when I came to pick up the car. He was very friendly and answered all my questions. Nice guy! I had a very satisfying experience. The window parts were back-ordered so I will have to come back for that job, but it is a relief to know I have safe air bags now. More