Bend Honda

Something fishy in service department. I took in my 2015 Honda Fit for unplanned service due to difficulty with car starting. I did not want to turn off car afraid it would not start. I wa I took in my 2015 Honda Fit for unplanned service due to difficulty with car starting. I did not want to turn off car afraid it would not start. I was asked to bring car back for set appt. I told service guy I was afraid I would have trouble bringing it back. (I am a single female senior) he offered to check battery. It wouldn't start for him after he turned off to test battery. I was told I would have to leave it overnight then got ride home. Next day received call stating I needed new starter and would cost approximately $700! I told him it was under warranty he ask me who told me that! I then said it is under 36,000 miles. I was told he would have to look into it then call me back. He did not call back. Next day (today) I call again. Once again I was told he needed to look into it. Finally I received call was told that I did not have extended warranty. I told him I bought car.there 2015 new. He asked if I bought it used. No! Once again I was told it had to be looked into. I asked to talk to manager. He said he would have him call me. Well, later got phone call for Don the original service writer saying oh yes I'm under warranty eveythi ng is covered! It won't be ready until next afternoon. What concerns me is how many others might have been given wrong information then paying for service while car is under warranty. I was told it had to be looked into deepe before they would repair my car that has less than 32,000 miles on it. The starter should not go out so soon! I've also complained about the inside of my front windshield freezing up inside my car in winter. They could not duplicate it so nothing was done. I'll be sure to take it in again this winter before wArranty expires. I do love my little car. It gets great gas mileage but sits to low to ground causing plastic plate under car to fall off. More

Accommodating to Ohio Ridgeline Travellers Thank you, Bend Honda service technicians & Ty Clark for fielding our phone call yesterday regarding a funny smell from under the hood (after a couple Thank you, Bend Honda service technicians & Ty Clark for fielding our phone call yesterday regarding a funny smell from under the hood (after a couple of days of taxing travel over the mountains towing our 16' Airstream with 2017 Ridgeline). You advised us to stop by -- that you'd ask a technician to check over the transmission. We stopped this morning and your technician pulled the transmission fluid dipstick and, yep, identified that burnt smell right away. We elected to have you flush it and replace it with new fluid -- you had to squeeze us into an already full schedule. So thank you all very much for being so accommodating and allowing us to continue our journeys with one less big worry! --mm / AJ / Moose the dog. More

Racist, xxxxxxxx, useless. Deeply disappointed with the service at this certain Honda establishment. I have never been given poor service at a certified Honda dealership althoug Deeply disappointed with the service at this certain Honda establishment. I have never been given poor service at a certified Honda dealership although today took the cake. Some friends of mine who were visiting town accidentally dropped their keys to their CRV into the river and needed to get a spare made in order to return home. We visited this Honda dealership because they assured us over the phone that they would be able to help us. However when we got there we were greeted by an unfriendly man named Micah Martin who refused to make a key just because the name of the car was in her Father's name. Could obviously tell that these men were discriminating against her because she was a person of color because of the way they were watching and talking behind our backs. They then referred us to a local locksmith (Bend lock and safe) who were as helpful as could possibly be. Although after helping our friends get their spare made they informed us of a phone call that they received from THIS DEALERSHIP that told them not to make us a key because the car "wasn't ours" deaply dissatisfied. More

Difficult issues, great response Had a difficult electrical issue with my Honda, and Bend Honda was very helpful in finding the problem and correcting it. The service person Ty was v Had a difficult electrical issue with my Honda, and Bend Honda was very helpful in finding the problem and correcting it. The service person Ty was very helpful and considerate for a traveler in desperate need of quick help. Thanks Bend Honda Service More

Honda Sales and Service can't be beat! When my brand new (25 days old) Honda Accord Hybrid was rear ended and badly damaged, Everyone from the managers, finance people and sales person went When my brand new (25 days old) Honda Accord Hybrid was rear ended and badly damaged, Everyone from the managers, finance people and sales person went out of their way to get me into a new Honda exactly like the one that was wrecked. They worked on a deal that sent me home with a brand new car. The salesman, Nick Furnas, and the finance person, Taylor Freeborn worked hard to get the honda I wanted. Nick was very helpful--even called to see how I was doing when he saw my wrecked vehicle sitting on the lot. Not a lot of sales people care enough to do that. Taylor got me in and out of his office quickly and efficiently--he had the deal worked up and ready to sign before I came into the dealership. Out of a rating of 1-10 (10 being the highest) I give the guys at Bend Honda a 15!!!!!! I've purchased 8 Hondas from Bend Honda (2 for my son) since 2008 and the service people are also great--courteous, efficient, and very knowledgeable. More

I had a great buying experience working with the Internet sales team. Dylan Carson was easy to work with and I highly recommend him and the whole team ( sales management, and the f working with the Internet sales team. Dylan Carson was easy to work with and I highly recommend him and the whole team ( sales management, and the finance manager). More

New CRV Purchase We had an amazing experience buying our new car. Dylan Carson gave us outstanding service. He is very knowledgeable about the car and let us experienc We had an amazing experience buying our new car. Dylan Carson gave us outstanding service. He is very knowledgeable about the car and let us experience the car for ourselves, always with helpful how tos and information. More

Great Experience for My Acura We were vacationing in Central Oregon and had a problem come up with our Acura MDX. We were very concerned about having to drive back to the Portland We were vacationing in Central Oregon and had a problem come up with our Acura MDX. We were very concerned about having to drive back to the Portland area for repairs given the mountain pass and lack of any services for most of the trip. Called Bend Honda and they said bring it in the next morning. Did so and started working with Ty - he was very professional, reassuring, and competent. The vehicle was fixed with a software upgrade and test driven by noon - and we were on our way. We could not have been happier with our experience - at a time when we really needed help. More

Great service for my Accord! Working with Ty over the years has been wonderful. He is personable, professional and conscientious! Wouldn't go anywhere else as he always has my bes Working with Ty over the years has been wonderful. He is personable, professional and conscientious! Wouldn't go anywhere else as he always has my best interest at heart. He has saved me time and money when I thought I needed repairs, but didn't. I appreciate the honesty. It also helps so much to go where they know your name and seem to genuinely care what happens to your car. More

Poor customer service My complaint is in regards to the service department at Bend Honda. They are rude and do not return phone calls. They do not answer their phone, and I My complaint is in regards to the service department at Bend Honda. They are rude and do not return phone calls. They do not answer their phone, and I always get an answering machine and never talk to a person. I feel they have discriminated against me. If they do not fix this issue I am considering legal action against them Due to the fact this dealership has good reviews I believe the reason is discriminatory. More