Bellingham Ford Lincoln - Service Center

Steve Christenson was my service advisor. Even though I did not have an appointment he told me to bring my car in and it would be looked at. He added a recall that I did not know about and got my door lat did not have an appointment he told me to bring my car in and it would be looked at. He added a recall that I did not know about and got my door latches fixed. Offered me a loaner. Explained issues and options clearly. Very pleasant to deal with. My only issue was getting someone to answer phone. More

Poor communication. They never once returned a phone call. I had to go into the shop if I wanted to speak with someone. I was originally quoted $1200 for labor for front and rear strut/shocks and alignm call. I had to go into the shop if I wanted to speak with someone. I was originally quoted $1200 for labor for front and rear strut/shocks and alignment. I had to schedule three weeks out, which is fine, but then the morning of they quoted $1,450 for front struts and alignment, as I already did the rears myself. More

Was told that there wasn't anything they could do to fix my a/c issue and that the fan not blowing was "normal". They suggested I recharge my a/c, but when I pressed the service manager said it won't actual my a/c issue and that the fan not blowing was "normal". They suggested I recharge my a/c, but when I pressed the service manager said it won't actually fix the problem. So she was just trying to up sell me work that didn't need to be done. I paid $160 for diagnosis work that didn't diagnose anything that I hadn't already told them in great detail. It's no wonder that people feel like taking their car here is a ripoff. I'm still waiting to get sent the paperwork that the service manager promised to email me, but at this point I figure she's too busy up selling unnecessary service to other people who have the misfortune of walking into her service bay. This by far was the worst mechanic experience I have ever had. Awful service manager. I was able to take the truck to a local a/c shop and they fixed the problem in less than an hour. More

Steven Miller was great to work with. He is kind and helpful. The repair was finished as promised and looks great. It is always stressful to be involved in a collision but I am very happy with the outc helpful. The repair was finished as promised and looks great. It is always stressful to be involved in a collision but I am very happy with the outcome. More

Excellent people. Excellent work! We are always impressed by their ability to identify and solve problems. And we are thankful for the clear support and communication. by their ability to identify and solve problems. And we are thankful for the clear support and communication. More

Process was smooth from the time I walked in about 2:50 to when the lube & oil was completed @ 4pm. Paperwork was simple at both ends. I used my points for the service. to when the lube & oil was completed @ 4pm. Paperwork was simple at both ends. I used my points for the service. More

It seems really, really busy. Makes me a little worried about the quality of work but have had no problems. Everyone was helpful. Customer Service and Friendliness seemed to be impacted by being very busy. about the quality of work but have had no problems. Everyone was helpful. Customer Service and Friendliness seemed to be impacted by being very busy. Took 2 hours to do oil changed and tires rotated. More

Quality of work was great. Communicating with the service department and scheduling was terrible. Took 1.5 weeks to reach anybody after numerous voicemails and many attempts calling. David has always been go department and scheduling was terrible. Took 1.5 weeks to reach anybody after numerous voicemails and many attempts calling. David has always been good to work but has been gone on vacation for a couple weeks. More

Really excellent service. They make you feel like you are family. I highly recommend them. Charley, Sam and all the service people are super helpful. First Class Service are family. I highly recommend them. Charley, Sam and all the service people are super helpful. First Class Service More

Gary was a pleasure to work with, everything went smoothly. The detail crew did an awesome job, my car looks fantastic. Thank you for the excellent and timely service. Carol Richwagen smoothly. The detail crew did an awesome job, my car looks fantastic. Thank you for the excellent and timely service. Carol Richwagen More