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Bellingham Ford Lincoln - Service Center

Bellingham, WA

4.1
752 Reviews

752 Reviews of Bellingham Ford Lincoln - Service Center

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August 18, 2021

Service was good they did a thorough job checking my vehicle and when it took a little longer they provided a shuttle for my next appointment there and back More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera, Ellie Miller
Aug 18, 2021 -

Bellingham Ford Lincoln responded

Keith, Thank you for the kind words and 5 STAR Review. I apologize for our tardiness in getting your vehicle back to you, but I wanted to thank you for letting us work it out with you. We look forward to seeing you for your next service visit.

August 17, 2021

If you like being invisible and ignored the service department is for you. No one at service desk when wife arrived to get oil change. Totally ignored her, the worker sitting at desk behind her even i More

by GLENNJEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Schuler
Aug 18, 2021 -

Bellingham Ford Lincoln responded

GLENNJEN, My apologies for the way your wife was treated that day. It is our number one rule that a customer in front of us takes precedence over a ringing phone or especially, the computer in front of you. I can promise you that this issue was talked about the same day she was here with the entire staff and your review has been printed out and circulated for additional training. There is simply no excuse for this type of treatment and it is not how we roll here. I would appreciate if you would reach out to me personally on my direct line, (360) 392-7105. This is Gary (Schuler), and I would like to get your information so I can send you a free oil change that you can use on your next visit. Again, my apologies. Gary

August 14, 2021

It took a about a week for my parts to come in, but as soon as they did, my car was fixed the next day. They even washed it for me. I was happily surprised. More

by Smithtauscha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera, Charlie James-Silva
Aug 16, 2021 -

Bellingham Ford Lincoln responded

Smithtauscha, Thank you for the kind words and 5 STAR Review. We appreciate your patronage and are looking forward to working with you on your next visit.

August 12, 2021

The dealership was so awesome excellent.I purchased a The dealership was so awesome excellent. I purchased a pre owned that had been traded in. It wasn’t even a Ford. Thank you very much More

by HEVYWEATHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Eno
Aug 13, 2021 -

Bellingham Ford Lincoln responded

HEVYWEATHER, Thank you for the kind words and the 5 STAR Review. It was our pleasure

August 12, 2021

Excellent service and professional approach. Straight forward communication and timely completion. Very thorough in all aspects of customer service. Their rating app can be annoying. More

by Lparham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service…5 Star, Scot Johnston
Aug 13, 2021 -

Bellingham Ford Lincoln responded

Lparham, Thank you for the 5 STAR Review. We appreciate your patronage.

August 12, 2021

Had oil change done had a coolant light on dash told them about it and nothing was done and the coolant light is still on More

by Stevewelters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie James-Silva
Aug 12, 2021 -

Bellingham Ford Lincoln responded

Stevewelters, I apologize for the poor service you received here. I would really appreciate if you could call me on my direct line, (360) 392-7105 so I can take care of things for you. My name is Gary Schuler and I am the new Director here. We will make this right. I am looking forward to hearing from you.

August 12, 2021

The factory-trained technicians really know their stuff! Always satisfied with their work. found service drive clogged. Wish Alski was still there in the service drive! More

by alsko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Quakenbush, Ellie Miller
Aug 12, 2021 -

Bellingham Ford Lincoln responded

alsko, Thank you for the 5 STAR Review. We love our technicians too and they really make a difference. We appreciate your continued patronage and look forward to taking care of you down the road.

August 11, 2021

I have been using this shop for 25+ years and always have an impeccable experience. The staff is very friendly, helpful if I request a ride instead of waiting. They’ve always taken wonderful care of our cars More

by CATHMUS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Christiansen
Aug 11, 2021 -

Bellingham Ford Lincoln responded

cathmus1, Thank you for the kind words and 5 STAR Review! We appreciate your continued patronage and look forward to seeing you on your next visit in.

August 11, 2021

Sunroof works flawlessly now. Only complaint is that the first set of repair tracks came broken. I’m glad they listened to my direction and did not wash the truck last time it was in for service they put sc More

by claytonmatter
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen
Aug 11, 2021 -

Bellingham Ford Lincoln responded

claytonmatter, Thank you for the 5 STAR Review and we appreciate your patience and understanding on the repair tracks issue. I am sorry to hear about the scratches on your tailgate. If you could call me on my direct line, (360) 392-7105 I would like to set up an appointment to get your truck buffed out to see if we can remove them. My name is Gary Schuler and I am looking forward to your call.

Aug 12, 2021 -

claytonmatter responded

Thanks for the response Gary. I’ve Had the truck in to be buffed out. Didn’t correct the issue. Obviously they just waxed it out. Couple of washes later the scratches are exposed again. Minimum wage employees put out minimum effort. Learned my lesson. Request no wash on my 70k dollar truck any time I have to have service done. Let alone the door handle gaskets bulging out after the recall fix ( they had to do it twice) love the truck but Bellingham ford provides sub par services. I’m can change my review if you would like.

August 11, 2021

I schedule appointments for my oil changes and am almost always waiting for about two hours for my car to be ready...everyone is very nice, I just want to get in and out when I have an appointment! :) Also, More

by aalexand9094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, no one introduced themselves
Aug 12, 2021 -

Bellingham Ford Lincoln responded

aalexand9094, I apologize for the long wait for servicing your vehicle. We are aware of the issue and are in the middle of overhauling the department and take care of this issue and many others. We appreciate your continued patronage and look forward to you having a much better experience on your next service visit. Please contact me directly at (360) 392-7105 and I will personally take care of you. Thank you, Gary Schuler

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