Bellingham Ford Lincoln - Service Center

My truck was diagnosed with a faulty door lock accuator which had to be ordered. After 2 weeks I called and was told the part was not in. After 4 weeks I called again and the part was in. The parts person which had to be ordered. After 2 weeks I called and was told the part was not in. After 4 weeks I called again and the part was in. The parts person told me service would call and set up an appointment which they did not di. I called and set up an appointment which was 2 weeks out. The day before my appointment they called and delayed my appointment for two more weeks. I had a 1:30 appointment on a Friday and they did not get my truck done. So I left it for the weekend, I was called Monday and was told it fixed and ready to go. When I got there and went to unlock my door and the door was still not working. I would think the tech would check his work before turning the vehicle over. After a couple more hours of waiting the vehicle was fixed. After 8 weeks of waiting I was very frustrated, especially when I came to pick up the truck and it did not work. The service person was the only reason I gave a 2 star instead of a one star. He was accommodating. More

Terrible service. Poor communication from staff both over phone and in person. I called repeatedly for over a month to schedule an appointment for recall notice. Phone consistently went to voicemail and my m phone and in person. I called repeatedly for over a month to schedule an appointment for recall notice. Phone consistently went to voicemail and my messages were not returned. Day of my appointment, all mechanics called in sick and my appointment was rescheduled. I will not be returning. More

David’s a good communicator and it seems the whole team there is paying attention to customer service. There are mistakes at times but they make it right. there is paying attention to customer service. There are mistakes at times but they make it right. More

I take my bus in and always have great service. I use it for taking my residents from Springcreek anywhere they need to go! Your shuttle driver is great, always on time and is friendly for taking my residents from Springcreek anywhere they need to go! Your shuttle driver is great, always on time and is friendly More

Always great job, everyone is helpful. And the shuttle driver is alway great to ride with, even when I need to e baker view via the guide meridian ! driver is alway great to ride with, even when I need to e baker view via the guide meridian ! More

Took my truck in for 100k mile maintenance, was quoted one price on the phone, and showed up to a bill $600 higher when I arrived (a day after they said service would be done). The manager was sympathetic one price on the phone, and showed up to a bill $600 higher when I arrived (a day after they said service would be done). The manager was sympathetic and gave me a slight discount. Two days later from getting my truck back it would start losing charge overnight and would need to be jumped. They billed me to look at it again, said they found an the issue and charged me to fix it. Once again the bill ways higher than the quote when I showed up to pay. Service manager again lowered the cost, but they still did not fix the issue as my truck still has a drain on the battery. I feel they should have inspected the car for free if a new problem arose directly after getting serviced, and it's frustrating that they didn't fix the issue they charged me for. More

They were fast, friendly, efficient and high quality customer service experience would go back 10 out of 10 customer service experience would go back 10 out of 10 More

Went in for a check engine light and was quoted $175… Ended up being charged over $400 with no explanation. I will not be back to Bellingham Ford. Ended up being charged over $400 with no explanation. I will not be back to Bellingham Ford. More

No concerns regarding the mechanical work done. I am disappointed in the distant, cold, indifferent attitude of all the service crew members. There was one exception: Silva demonstrated concern and inte disappointed in the distant, cold, indifferent attitude of all the service crew members. There was one exception: Silva demonstrated concern and interest. Additionally, three times I was advised of a call back regarding the status, disposition, time frame, update...never happened, not once til 'hey your truck is ready'. More

I brought my car in for a recall issue and when I was called and told that the issue wasn't recall related, was NOT told that there would be a charge for the diagnosis. In the future, I would suggest tha called and told that the issue wasn't recall related, was NOT told that there would be a charge for the diagnosis. In the future, I would suggest that in cases such as this, the service person relay that information to the customer. I had also set up shuttle service to pick me up from work, and it somehow slipped through the cracks, and I ended up having to get a ride after waiting a half an hour. More