Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bellingham Ford Lincoln - Service Center
Bellingham, WA
750 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
750 Reviews of Bellingham Ford Lincoln - Service Center
Sort by
March 28, 2023
Got me in super last minute before a work trip for an oil change on my Mustang! Saved my bacon! change on my Mustang! Saved my bacon! More
by AaronY
Verified Customer
March 24, 2023
I have been buying my vehicles at Diehl Ford since I was 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and instead of being family we are now only a number to you. I have never been treated so poorly by a company in my entire life. This purchasing experience was a nightmare from day one. I can’t believe that it took SIX weeks for your company to complete this transaction with me. At every turn I was treated as an inconvenience, had to initiate every step myself, was never contacted via phone unless I initiated the call, and was generally given the runaround the entire time. Your salesman Jeff was sarcastic and rude throughout our entire interaction. While I understand the process was complicated by my being out of state and serving with the Army in North Carolina, that doesn’t excuse the lengthy and quite frankly, negligent nature of this transaction. It is not acceptable to tell a customer that “if you were here, you would be able to get in line to see our finance manager.” At the moment I said I wanted to purchase my truck, I should have been placed in line, virtual or not. My file should have been handled as if I were standing there. I should never have had to wait 3-4 days between each step of the process. Your staff even went so far as to claim that my paperwork didn’t arrive until a certain day when the tracking showed it delivered 5 days earlier: Interestingly enough, your staff managed to mark the truck as “sold” in the system thus starting the Sirius XM trial membership immediately, but couldn’t process my paperwork, return my calls or prepare the truck for pickup. When my proxy went to get the truck, the debacle continued with there only being one set of keys provided. When pushed for a second set of keys, Jeff became hostile, and Julian informed us he would “just cancel the entire transaction,” even though the truck had been paid for, cash outright, for over a week. We were then told we could not have two sets of keys because it “wasn’t on the sales contract.” In actuality, no keys were listed on the contract, and I have NEVER purchased a vehicle with only one set of keys, and you would think that at $29,950 for a USED 2014 truck and a transaction that took over SIX WEEKS you could at least offer this courtesy. Adding insult to injury my father was “mysteriously” no longer needed to work at this company with one day notice during this time. Odd, since immediately prior to the start of this transaction he was praised on your Facebook page as such a valued member of your staff. He worked there over 40 years, and this was my 6th vehicle purchase. Apparently loyalty has no place in the new management of Bellingham Ford Lincoln. You made incredibly easy to have no qualms about taking my business elsewhere in the future. More
by LISA_LITCHFIELD
March 23, 2023
The dealer is fine. The product is sub-standard. In cold weather the computer would throw a throttle body error which would put the vehicle into limp mode, basically mak The product is sub-standard. In cold weather the computer would throw a throttle body error which would put the vehicle into limp mode, basically making it undrivable. The error could be cleared by restarting the F150 14 or 15 times, or letting it warm up. In warm weather the vehicle operated fine. This went on for months. There was no issue with the throttle body. But, to keep the vehicle from incapacitating itself I had to spend almost $1000 to fix the throttle body. This is a known and common issue. Some F150 owners report going through 3 or 4 throttle bodies before 100,000K. Ford actually had a recall on throttle bodies at one point, but I’m well past the recall date. It would be one thing if this was an isolated issue, but it’s not. I’ve never spent so much money maintaining a vehicle. As soon as I fix one thing, another major issue comes up. Seriously. Before the throttle body it was the vacuum pump for the braking system at 40K, then valve seals at 50K. Then the sunroof failed. It hasn’t worked in years. The drivers seat heaters went out after that and I’ve dumped $1000 into that issue without actually fixing it. The 4 wheel drive started making a nasty new noise days out from the throttle body fix. Poor quality is good for shareholders and bad for brands. It’s a rot that takes out the foundation 20 years down the road. Never will I again buy Ford. More
by JohnM
Employees Worked With
Sabrina
March 19, 2023
The service advisor was polite and helpful. I didn't get a call when the car was done, which I would have liked. It was nice that I was given a coupon for a car wash since that is no longer a I didn't get a call when the car was done, which I would have liked. It was nice that I was given a coupon for a car wash since that is no longer a service. The courtesy driver was great as well. More
by ERIN-1959
Employees Worked With
Charlie James-Silva
March 12, 2023
Have had nothing but good experiences with this Dealership. They do excellent work and are very professional. They employees that I have encountered are friendly and demonstrate a helpful and since Dealership. They do excellent work and are very professional. They employees that I have encountered are friendly and demonstrate a helpful and sincere attitude. I definitely will return to this dealership. More
by HTC
March 09, 2023
Terrible service, terrible communication, car is still out of commission. I think what’s worse here is I spoke to the GM of this dealership yet still had problems and never did hear from the service manag out of commission. I think what’s worse here is I spoke to the GM of this dealership yet still had problems and never did hear from the service manager. More
by Johnsound2009
March 04, 2023
Went in to have T-stat replaced on 2003 F-350. I was kept informed what was going on with the repair. Offered to take me to another appointment I had scheduled if repairs took longer than expected I was kept informed what was going on with the repair. Offered to take me to another appointment I had scheduled if repairs took longer than expected. Didn’t need the shuttle because work was done when promised and price was what was estimated. Way to go people!!! More
by Let’s Log
Employees Worked With
David Carrera
March 03, 2023
Service good and dine in a timely fashion. People at service desks were friendly and helpful But really WAY OVERPRICED. People at service desks were friendly and helpful But really WAY OVERPRICED. More
by DANIELLARNER
Employees Worked With
Don’t recognize the people I dealt with. First names don’t ring a bell. Maybe David?
March 03, 2023
Was my first time there. They were able to fit me in on short notice, the work was completed quickly and everyone there was really professional and friendly. A pleasant exper They were able to fit me in on short notice, the work was completed quickly and everyone there was really professional and friendly. A pleasant experience all around More
by Bekah
Employees Worked With
Charlie James-Silva
