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Bellingham Ford Lincoln

Bellingham, WA

4.5
1,377 Reviews

1820 James Street

Bellingham, WA

98225

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1,377 Reviews of Bellingham Ford Lincoln

August 11, 2021

Sales team is accessible without applying pressure. Good at communicating promptly. Patient when answering lots of questions. Good at looking for alternatives due to chip shortages. More

by Stan Bham
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Diehl, Julian Greening, Shawn Gregory, Jeff Gilbert, Matt Robinson, Jake Saville
Aug 16, 2021 -

Bellingham Ford Lincoln responded

Stan, Thanks for the great review, we appreciate it!

August 11, 2021

I schedule appointments for my oil changes and am almost always waiting for about two hours for my car to be ready...everyone is very nice, I just want to get in and out when I have an appointment! :) Also, More

by aalexand9094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, no one introduced themselves
Aug 12, 2021 -

Bellingham Ford Lincoln responded

aalexand9094, I apologize for the long wait for servicing your vehicle. We are aware of the issue and are in the middle of overhauling the department and take care of this issue and many others. We appreciate your continued patronage and look forward to you having a much better experience on your next service visit. Please contact me directly at (360) 392-7105 and I will personally take care of you. Thank you, Gary Schuler

August 11, 2021

Sunroof works flawlessly now. Only complaint is that the first set of repair tracks came broken. I’m glad they listened to my direction and did not wash the truck last time it was in for service they put sc More

by claytonmatter
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen
Aug 11, 2021 -

Bellingham Ford Lincoln responded

claytonmatter, Thank you for the 5 STAR Review and we appreciate your patience and understanding on the repair tracks issue. I am sorry to hear about the scratches on your tailgate. If you could call me on my direct line, (360) 392-7105 I would like to set up an appointment to get your truck buffed out to see if we can remove them. My name is Gary Schuler and I am looking forward to your call.

Aug 12, 2021 -

claytonmatter responded

Thanks for the response Gary. I’ve Had the truck in to be buffed out. Didn’t correct the issue. Obviously they just waxed it out. Couple of washes later the scratches are exposed again. Minimum wage employees put out minimum effort. Learned my lesson. Request no wash on my 70k dollar truck any time I have to have service done. Let alone the door handle gaskets bulging out after the recall fix ( they had to do it twice) love the truck but Bellingham ford provides sub par services. I’m can change my review if you would like.

August 11, 2021

I have been using this shop for 25+ years and always have an impeccable experience. The staff is very friendly, helpful if I request a ride instead of waiting. They’ve always taken wonderful care of our cars More

by CATHMUS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen, Lori Schwartz
Aug 11, 2021 -

Bellingham Ford Lincoln responded

cathmus1, Thank you for the kind words and 5 STAR Review! We appreciate your continued patronage and look forward to seeing you on your next visit in.

August 10, 2021

I was leaving a good review but am being forced to make the statement be 25 words or longer so I deleted it and am writing this is instead. More

by Greg Thode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl, Jack Barton, Michelle Starkey
Aug 10, 2021 -

Bellingham Ford Lincoln responded

Greg Thode, We appreciate you taking the time to leave us a great 5 STAR review! Thank you

Aug 12, 2021 -

Greg Thode responded

you guys were and are great. The system that collects this information is a little to much. I'd still buy from you guys again though, just feedback for thought.

August 10, 2021

Great job! The added bonus was having my car washed. Thank you so much for taking such great care of Ruby. Until next time, thank you. More

by jackandchele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen
Aug 10, 2021 -

Bellingham Ford Lincoln responded

jackandchele, Thank you for the kind words and the 5 STAR Review. We appreciate you allowing us to take care of Ruby and she is welcome here anytime! We look forward to seeing you on your next service visit.

August 10, 2021

Professional, No Pressure, Will work for you to get you the best deal! Word 1 Word 2 Word3 Word 4 Word5 Word6 Word7 Word8 Word9 More

by Coreygregory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsten Kost, Jake Saville, Mark Collins
Aug 10, 2021 -

Bellingham Ford Lincoln responded

Corey Gregory, Many thanks for the 5 STAR review, we truly appreciate you taking the time!

August 08, 2021

Steve Christenson was my service advisor. Even though I did not have an appointment he told me to bring my car in and it would be looked at. He added a recall that I did not know about and got my door lat More

by Mathur5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Schuler, Stephen Christiansen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

Mathur5, Thank you for the kind words about Stephen and the 5 STAR Review. I can promise you that we are working on the phone issue and will have that under control before your next service visit. Thank you again.

August 07, 2021

Was told that there wasn't anything they could do to fix my a/c issue and that the fan not blowing was "normal". They suggested I recharge my a/c, but when I pressed the service manager said it won't actual More

by Ec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samanatha Eisen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

Ec, Please let me apologize for how you were treated on your last service visit. I can promise you that we are working through some changes to eliminate these types of issues here. I hope that you would please contact me personally so I can refund you the the $160.00 on our invoice and pay for the repairs you had to spend at the local a/c shop. My name is Gary Schuler and my direct line is 369-392-7105. I am looking forward to speaking with you. Thank you, Gary

Aug 30, 2021 -

Ec responded

Gary, I tried calling a few times and am getting a message saying the call can't be completed. Is there a different number I can try to reach you at? Thank you for working towards making this better.

Aug 30, 2021 -

Bellingham Ford Lincoln responded

Ec, I am sorry, i just saw my message and I fat-fingered the #. It's actually 360-392-7105. Please give me a call. Thank you, Gary

August 07, 2021

Poor communication. They never once returned a phone call. I had to go into the shop if I wanted to speak with someone. I was originally quoted $1200 for labor for front and rear strut/shocks and alignm More

by tuc17050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samanatha Eisen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

tuc17050, Please let me apologize for the change in price for your repair. We did have a labor rate increase, but all previous quotes are grandfathered in. Please contact me personally so I can process a refund for you here. My name is Gary Schuler and my direct line is 360-392-7105. I am looking forward to speaking with you.

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