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Bell Road Mitsubishi - Service Center

Phoenix, AZ

4.6
930 Reviews

930 Reviews of Bell Road Mitsubishi - Service Center

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May 02, 2025

I brought my vehicle in early. I was able to get a rental vehicle right away and returned later. More

by masjsnyder
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
May 02, 2025 -

masjsnyder responded

Thank you for taking care of my vehicle. It is running great!

May 02, 2025

Staff members are friendly, but 2,5 hours waiting for oil change and rotation tire is too long More

by Urszula Piech
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
May 03, 2025 -

Bell Road Mitsubishi responded

Hi Urszula, thank you for your feedback. We're glad to hear our staff was friendly, but we understand that a 2.5-hour wait for an oil change and tire rotation is frustrating. We'll review this with our service team to improve efficiency moving forward.

May 01, 2025

Patrick sold me a car that needs so much work done on it and the maintenance supervisor Rick will not help me get the problems fixed I went to have my lower control arms fixed and they only did the front lo More

by jamesjdw1984james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aj Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bell Road Mitsubishi responded

Hi James, We’re sorry to hear you didn’t have the experience you were hoping for. Our goal is always to provide quality service and support, and we take customer concerns seriously. We encourage you to reach out to our management team directly so we can better understand the situation and discuss any next steps. – Bell Road Mitsubishi Team

May 01, 2025

I had a really young salesperson that didn't know anything about the vehicle. He told me I could take it in and plug it into my garage no problem. But when I got it home it's a 220 volt adapter and n More

by monica.lifebalance
Recommend Dealer
No
Employees Worked With
Aj Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
May 03, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience, Monica. We sincerely apologize for the lack of information and guidance provided during your visit. We truly value your feedback, and we’ll use it to improve our training and communication. If you'd like to discuss this further or need assistance with any features, please don’t hesitate to reach out. Your satisfaction is important to us, and we’d love the opportunity to make things right.

April 30, 2025

The dealership is really nice and clean inside and the people are always helpful and understanding. More

by jackleenFratu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Salaita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafi Moochi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beannyth Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Bell Road Mitsubishi responded

Thank you for your kind words, Jackleen! We're thrilled to hear that you had a positive experience at Bell Road Mitsubishi. We look forward to serving you again soon!

April 29, 2025

My experience was 5 stars! ! The team is professional, knowledgeable, and friendly!! I highly recommend. More

by Mizzmandy365
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Apr 30, 2025 -

Bell Road Mitsubishi responded

Thank you for the fantastic feedback! We're thrilled to hear you had a 5-star experience with our professional and friendly team at Bell Road Mitsubishi. We truly appreciate your recommendation!

April 27, 2025

I got a diagnostic test done and was told my battery was the problem. Took it to where I got the battery and they tested it with two different devices and it was fine, so not sure what to believe. 🤔 so I h More

by carolynnkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Bell Road Mitsubishi responded

Hi Carolynn, Thank you for the update. We understand how concerning that uncertainty can be. We hope everything goes smoothly while you’re away, and please don’t hesitate to reach out if we can assist upon your return.   — Bell Road Mitsubishi Team

April 25, 2025

I always get excellent service at Bell Mitsubishi. AJ always lets me know what I need and what I don't need with my car More

by 2009!
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Apr 26, 2025 -

Bell Road Mitsubishi responded

Thank you for the great feedback! We're thrilled to hear that AJ continues to provide you with excellent service and clear advice on what your car needs. We appreciate your continued trust in Bell Road Mitsubishi!

April 25, 2025

Always great and quick Every time I come in for service I am greeted quickly and they are always kind and efficient More

by Verusha1975
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Apr 26, 2025 -

Bell Road Mitsubishi responded

Thank you for the wonderful feedback! We're so glad to hear that your service experiences at Bell Road Mitsubishi are always quick, kind, and efficient. We look forward to serving you again soon!

April 23, 2025

The buying process went very smoothly. Our salesman got us the car that we needed at the price point we wanted. Thank you for that! The financial guru we had was super helpful too! He got More

by kaprice77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Bell Road Mitsubishi responded

Thank you so much for the wonderful feedback! We're thrilled to hear that the buying process went smoothly and that our team were able to meet your needs. It's also great to hear that your first oil change went just as smoothly! We truly appreciate your kind words and look forward to assisting you again in the future.

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