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Bell Honda - Service Center

Phoenix, AZ

4.3
1,137 Reviews

1,137 Reviews of Bell Honda - Service Center

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May 29, 2025

The poor experience continues. I was told to reach out to Trish Viramontez at tviramontez@vtaig.com. I sent an email 5/5/25 and still haven’t received a response. Am I wasting my More

by Urielk82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Iris and Trish Viramontez
May 29, 2025

I went there to have a key made for my 2001 Honda and they wanted to charge me $250 and said I would have to wait 4 hours! I went to arrowhead dealership and they made me 3 for $30! Terrible rip off! More

by Qwikfix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

I had an excellent experience with Jesse. He provided excellent Customer Service, very professional and courtesy. More

by ZIGGYWUTZ
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 04, 2025 -

Bell Honda responded

Thanks for the fantastic feedback, Ziggy! We're thrilled to hear about your excellent experience with Jesse. Our team strives to provide top-notch service, and it’s great to know we hit the mark. We appreciate your support!

May 28, 2025

They have done several normal service calls for my CR. -Z . They have always been better than I could have imagined! I only hope I can get an appointment so that I can remain at the service center while m More

by Richard Bates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady in the last service area was great!!!
May 29, 2025 -

Bell Honda responded

Thank you for your kind words! We’re glad to hear your service experiences have exceeded your expectations. We’ll do our best to accommodate your request to stay at the service center during your appointment.

May 26, 2025

The service was very good. I appreciate the fact that I did not have to wait a long time to get an appointment, but i am sorry that I had to wait a very long time to have my se More

by bjdozier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Bell Honda responded

Thank you for your feedback! We’re glad to hear you had a positive experience with scheduling. We appreciate your patience during the service process and will work to enhance our efficiency. Your insights help us improve, so thank you for sharing!

May 26, 2025

Service and scheduling were satisfactory but prices high and extra 3% charge for credit card a major turnoff. Credit cards are a cost of doing business and should be treated as such. Dealership is doing bus More

by dougwood1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Bell Honda responded

Thanks for your feedback, Doug. We're glad to hear you were satisfied with our service and scheduling. We appreciate your perspective on credit card fees and will take it into consideration as we strive to improve the customer experience. Your insights are valuable to us!

May 26, 2025

I was very disappointed because the day I called, the Service Advisor said I was entitled to a free oil change. When I arrived for my appointment, I was told it would cost $69.95!!! I was below on mileag More

by idavid2027@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Faith
Jun 05, 2025 -

Bell Honda responded

We truly value your 30 years as a Honda customer and understand how important clear communication is, especially when it comes to service appointments. It’s disappointing to hear that the information you received didn’t align with what happened at your visit, and that the conversation with Faith didn’t provide the resolution you were hoping for. We want every visit to feel respectful and straightforward, so we’d like to invite you to reach out directly to Trish Viramontez, our Customer Relations representative, at TViramontez@vtaig.com.

May 26, 2025

This dealership has provided poor service since I purchased my car. I had issues with the car a week after I left the lot and they took little to no accountability. Not only this, but they have terri More

by Anm87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Bell Honda responded

We understand how important clear communication and reliable service are, especially when dealing with your vehicle’s needs. We truly want to make sure every concern is addressed promptly and thoroughly. We’d appreciate the chance to discuss this further and see how we can assist in improving your experience going forward. Please feel free to reach out to Trish Viramontez directly at TViramontez@vtaig.com.

May 26, 2025

Friendly, knowledgeable. Courteous, helpful. The people working their seem to like their jobs. That makes it a comfortable place to wait, while they complete the service More

by jvanderwerff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Bell Honda responded

Thanks for your feedback! We're glad to hear you had a positive experience and felt comfortable during your wait. Our team takes pride in providing great service, and your support means a lot to us! We look forward to seeing you again.

May 25, 2025

Good service writer. Service very efficient.they got the job done in good time. Impressed More

by Fbrusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Bell Honda responded

Thank you for your fantastic feedback! We're thrilled to hear that our service met your expectations and that you were impressed with the efficiency. Your satisfaction is our top priority, and we look forward to serving you again!

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