Bell Honda - Service Center

August 30, 2019 – took in vehicle because A/C was out September 6, 2019 – car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 – car was taken in again for out September 6, 2019 – car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 – car was taken in again for the A/C not working again September 24, 2019 – car was returned with a replaced compressor, hose, clutch set, and coil set November 30, 2019 – car was taken in again for similar A/C issues December 10, 2019 – car was returned with a new condenser, compressor, clutch set, coil set; at this time we spoke to the Service Manager, who told us that there were no problems with the A/C systems in the Honda Civics (which a Honda America case manager informed me that he should have known there were) and that our A/C was completely fixed and they had the best guy working on it December 10, 2019 – after picking up the car I drove it down the street when I noticed an audible rattling sound when the A/C was turned on and returned the vehicle immediately December 11, 2019 – the car was returned with replacement of a bracket December 12, 2019 – In the morning we noticed a neon green oil leaking from the compressor. I called Bell Honda’s Customer Service Manager, where I told her of the new possible leak and that we would like out of the vehicle and we wanted to come down to work something out. We were told that Bell would be happy to work with us to make it right. We head down to Bell Honda to look at a different vehicle, we were told that we would be working with Heather but instead we had JJ and the Sales Manager, Brandon Latour, working with us. Instead of trying to make our situation right we were instead offered to buy a brand-new car with no deal. They offered us Kelly blue book for our trade-in vehicle, but the price of the vehicle we were interested in (stock number was checked) was listed lower on their website than the price that they offered us. We were told that the General Manager was involved and that was the best deal that they could give us. We walked out, feeling insulted. December 13, 2019 – took the car to Showcase Honda where they confirmed that a hose was leaking refrigerant and replaced it the same day Ultimately, Showcase was able to fix the problem and gave us a better deal on a 2019 Honda Civic Hatchback than Bell was willing to offer on a 2019 Civic Sedan LX. This review is limited solely to the facts and does not include the bad service and insulting behavior by many of their employees. More

I have a Honda CrV and have been working with Bell Honda service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell H service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell Honda! More

AZ Heat and AC Compressor We were just two days from a long road trip and our AC died on us. We made a quick call into Bell Honda's service center and got set up with our advi We were just two days from a long road trip and our AC died on us. We made a quick call into Bell Honda's service center and got set up with our advisor Tim Carrasco. He got us in quickly and we found out the compressor needed to be replaced. It took a few hours to complete but we were ecstatic to get it done before the trip!! Tim was great! Kept us updated. The trip through Yuma to San Diego was so much more pleasant! Can you imagine Yuma and no AC??!! Many thanks to Tim and those fantastic mechanics!!! More

Idiot light I have to say it was a good mistake. My daughter brought my car to the wrong dealership. We had an idiot light going off an on. When she got there the I have to say it was a good mistake. My daughter brought my car to the wrong dealership. We had an idiot light going off an on. When she got there they told her wrong place but they could get her in anyway. Long story short I was very apprehensive about leaving my car. This turned out to be the best customer service I had ever gotten. The place I bought the car from will never go there again. Be shout out to Andrew in service an the mechanic that did the test drive an work!!!! You an your team have earned my trust to make a change for anything my car needs. THANK YOU!!!!! KRIS & ASHLEY More

Professional Service from Tim Carrasco I recently went in to have my 2013 Honda Civic Si serviced (oil change) and my guy; Tim Carrasco was so helpful. He let me know that I also needed to I recently went in to have my 2013 Honda Civic Si serviced (oil change) and my guy; Tim Carrasco was so helpful. He let me know that I also needed to change some air filters that I'd forgot about. They were super dirty. He also offered to rotate my tires for me. Everything was done really quickly for a "walk-in appointment". Plus I love that they do a courtesy wash and vacuuming of my vehicle! I highly recommend Tim Carrasco at Bell Honda! More

Unwanted phone call I had my 2009 Honda Accord in the service department on 4/5/19 for two recalls. While I didn't have any issues with the service department, although I had my 2009 Honda Accord in the service department on 4/5/19 for two recalls. While I didn't have any issues with the service department, although I got the usual, "you need this, and this, and this phone call", it went smoothly. Less than 24 hours later, I received a call from the sales department claiming they were low on used cars to sell. He wanted to know the mileage on my car. Remember it was just in the day before and service did note the mileage. He said they had 5,000 miles listed for my car. He knew it didn't have that. This is a ploy to get people in to try to sell them a new car. I told him he just lost a customer. I may go back for service, but I will NEVER buy a car here. More