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1,135 Reviews of Bell Honda - Service Center
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December 08, 2012
I've written many online reviews but I honestly cannot say enough good about the service I received from the people at Bell Honda. The Reader's Digest version - I have a Honda hybrid that needed a new IMA say enough good about the service I received from the people at Bell Honda. The Reader's Digest version - I have a Honda hybrid that needed a new IMA battery. I had called Honda USA to see what the warranty might be; and I spoke with a Honda parts counterperson who gave me the over-the-counter cost of the battery pack. And then I started calling dealerships to see what this was going to really cost me (est up to $3600). I had a list of over a dozen dealers from around the corner to Tucson, but made it to number three and stopped there. The range was from a high at Earnhardt (where I bought the car - fail!) to middling at Arrowhead (where I have had it serviced - fail!). Both service reps said "No goodwill discount" even though I knew that yes, Virginia, there is such a thing as goodwill discount (ask for it!). And then I called Bell and spoke with George Haslerig. (I want to adopt that guy!) He listened, he asked thoughtful questions, he paid attention to my concerns and actually did his JOB for which the staff at Earnhardt and Arrowhead could only hope to come close! At the end of the day the battery pack was replaced for a FRACTION of the amount I was told by the other service reps. George and his service manager Travis Milliner called Honda USA and got me coverage better than I had been hoping for and I can't thank them enough! Did they win a new fan? You betcha, they did! Would I recommend Bell Honda? Without question! Would I - or rather am I, going there for all service on this car? You couldn't pay me to go somewhere else! If I need a new car would I go to Bell Honda? That'd be my first and ONLY stop! The staff were courteous, efficient, and competent. They looked out for MY interests (be honest, it's all about getting the work done well at the right price) where the other dealers reps failed to even get out of the starting gate... More
by rpettifer
Employees Worked With
George Haslerig, George Haselrig
October 06, 2012
I had previously seen Bill when I got my oil change.It was supposed to be covered under MPP but I had come in too early So they wouldn't cover. Bill honored my expectation and did not charge me. He also was supposed to be covered under MPP but I had come in too early So they wouldn't cover. Bill honored my expectation and did not charge me. He also provided me recommendations about two services I needed and quoted a price. Another dealership missed doing some of this work at my 30k service. I came back 2 weeks later and had service done.Turns out the price was lower than expected and he found a coupon for me. All of this was done in a very friendly manner. I'm very impressed with him and Bell Honda! More
by sharoneps
Employees Worked With
Bill Peters
August 29, 2012
I purchased my 2006 Honda Pilot from Bell Honda several years ago. I won't say the experience with the finance people was very pleasant, although the salesman was great. What I am impressed with is the S years ago. I won't say the experience with the finance people was very pleasant, although the salesman was great. What I am impressed with is the Service Department. Only Bell Honda Service has touched this vehicle. I have been very satisfied with the work done, whether it be expensive like the 60,000 mile service, or just a routine oil change. My most recent vist was just routine and I had a coupon. My service advisor was George Haserlig. This guy was great. He explained everything to me that needed to be done in addition to the oil change and helped make it more affordable for me by utilizing service coupons that were available. He was personable, professional and informative. I didn't feel like I was taken advantage of because I was a woman bringing in a vehicle. I highly recommend anyone needing servicing of their vehicle to contact George. You won't be disappointed. More
by gmatt908
Employees Worked With
George Haserlig, George Haselrig
August 22, 2012
I came into the dealership today because my driver side sun visor has cracked along the top seam and will no longer stay in place. This is dangerous as it limits my visibility when I drive and I have had sun visor has cracked along the top seam and will no longer stay in place. This is dangerous as it limits my visibility when I drive and I have had 2 near accidents due to the limited visibility. According to information I have found online, the Honda Civic has consistently been outfitted with a defective sun visor which cracks along the top seam since 2006. The Cooper v. American Honda Motor Co., Inc., class action lawsuit resulted in Honda acknowledging the defective part and agreeing to replace or reimburse people who paid to replace the defective sun visor. However, I was told today that I would need to pay to replay the visor as I am outside of my manufacturer’s warranty (just under 40K miles). The service specialist I spoke with was not open to discussing the issue and insisted the replacement of the defective sun visor was not the responsibility of the dealership. It appears my civic has the same visor for which Cooper sued Honda and won. It amazes me that Honda would continue to make vehicles with known defective parts and then refuse to replace, at their cost, those defective parts when they fail. More
by MariaC2012
Employees Worked With
Someone in the service center
July 19, 2012
This was an original post about my bad experience at Bell Honda. But Jackie, stepped in when she heard about my situation and immediatly rectified it. I am going to change my view of Bell Honda to my Excelle Honda. But Jackie, stepped in when she heard about my situation and immediatly rectified it. I am going to change my view of Bell Honda to my Excellent experiece3 when working With Jackie. if you seem to have an issue at Bell Honda that your feel is Not right. Let Jackie know and she will do what she can to make things right! Because of Jackie Bell hond will have my patronage again. Thanks jackie More
by dphalen
Employees Worked With
Jeff and terry
July 12, 2012
George is by far the friendliest, most helpful service adviser with whom I have ever had the privilege of working. He answers his phone, has, or will find, answers to my questions, and if it's necessa adviser with whom I have ever had the privilege of working. He answers his phone, has, or will find, answers to my questions, and if it's necessary for me to leave a voice message, he is very good at returning calls. He keeps me posted on the progress of my service work and makes sure I'm comfortable with the timing. Very personable and professional. It's a delight to work with George on my auto service needs. More
by Ronda Rawlins
Employees Worked With
George Haslerig, George Haselrig
July 10, 2012
Bobby always looks after me extremely well. He is always friendly, knowledgable and he keeps me well informed as to what is happening with my car and when I can expect it back. friendly, knowledgable and he keeps me well informed as to what is happening with my car and when I can expect it back. More
by Aussie John
Employees Worked With
Bobby Kennedy
July 06, 2012
Due to the advise of my service representatives over the years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my fami years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my family as were drive our odyssey every day and take a few road trips each year.Because of them, I feel confident in the safety and dependably of our vehicle when traveling. I have always found them to be congenial and prompt in taking care of us and our odyssey. Two of our previous service advisors have been promoted to higher positions at Bell Honda and rightly so. The bonus is the free freshly popcorn Bell Honda provides! :) More
by WILLIAM2012
Employees Worked With
ADRIAN LAMB
July 03, 2012
Due to the advise of my service representatives over the years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my fam years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my family considering the many extensive road trips that we take every year. Because of them, I feel confident in the safety and dependably of our vehicle when traveling. I have always found them to be congenial and prompt in the application of their duties on my behalf. More
by Brucelomax
Employees Worked With
Steve and Adrian, Steve Emery
June 21, 2012
Compared to other honda dealers, this one is the best. As soon as you drive in, they run out to your car and explain everything to you. The waiting room is clean and staff is always responsive. There are eve soon as you drive in, they run out to your car and explain everything to you. The waiting room is clean and staff is always responsive. There are even free donuts and coffee. More
by markdominick
Employees Worked With
Adrian
