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Bell Honda
Phoenix, AZ
2,406 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,406 reviews
July 12, 2012
George is by far the friendliest, most helpful service adviser with whom I have ever had the privilege of working. He answers his phone, has, or will find, answers to my questions, and if it's necessa adviser with whom I have ever had the privilege of working. He answers his phone, has, or will find, answers to my questions, and if it's necessary for me to leave a voice message, he is very good at returning calls. He keeps me posted on the progress of my service work and makes sure I'm comfortable with the timing. Very personable and professional. It's a delight to work with George on my auto service needs. More
by Ronda Rawlins
Employees Worked With
George Haslerig, George Haselrig
July 10, 2012
Bobby always looks after me extremely well. He is always friendly, knowledgable and he keeps me well informed as to what is happening with my car and when I can expect it back. friendly, knowledgable and he keeps me well informed as to what is happening with my car and when I can expect it back. More
by Aussie John
Employees Worked With
Bobby Kennedy
July 06, 2012
Due to the advise of my service representatives over the years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my fami years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my family as were drive our odyssey every day and take a few road trips each year.Because of them, I feel confident in the safety and dependably of our vehicle when traveling. I have always found them to be congenial and prompt in taking care of us and our odyssey. Two of our previous service advisors have been promoted to higher positions at Bell Honda and rightly so. The bonus is the free freshly popcorn Bell Honda provides! :) More
by WILLIAM2012
Employees Worked With
ADRIAN LAMB
July 03, 2012
Due to the advise of my service representatives over the years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my fam years, I have complete confidence as to the service and reliability experienced with my automobiles. This is particularly important to me and my family considering the many extensive road trips that we take every year. Because of them, I feel confident in the safety and dependably of our vehicle when traveling. I have always found them to be congenial and prompt in the application of their duties on my behalf. More
by Brucelomax
Employees Worked With
Steve and Adrian, Steve Emery
June 21, 2012
Compared to other honda dealers, this one is the best. As soon as you drive in, they run out to your car and explain everything to you. The waiting room is clean and staff is always responsive. There are eve soon as you drive in, they run out to your car and explain everything to you. The waiting room is clean and staff is always responsive. There are even free donuts and coffee. More
by markdominick
Employees Worked With
Adrian
June 10, 2012
liars and cheats. poor quality of vehicles and the dealership is old. but AMERICAN!!!! Honda quality is getting worse and the van tyle's have a horrible atmosphere. dealership is old. but AMERICAN!!!! Honda quality is getting worse and the van tyle's have a horrible atmosphere. More
by bkbajb
Employees Worked With
management staff
June 08, 2012
I was very cautious going into the dealership looking for a new car as talking with car salesmen can be very intimidating. I was referred directly to Shawn Hicks by my parents who had nothing but good things a new car as talking with car salesmen can be very intimidating. I was referred directly to Shawn Hicks by my parents who had nothing but good things to say about him. My experience in working with Shawn was very enjoyable. He is not your typical pushy and shady salesman. He made me feel very comfortable throughout the entire process, answered all my questions thoroughly and if he didn't know something he quickly found out what I needed to know. Even after getting the car, he continued to call me to make sure I was happy with my purchase and even called a couple times to let me know about a free new owner clinic and to follow-up on my service visit. This means a lot as I know he doesn't make any more money on me once I purchased the car and left the dealership. I will definitely be going back to him for all future Honda purchases as I feel he genuinely cares and goes the extra mile to make sure I'm taken care of. More
by chevyflash
Employees Worked With
Shawn Hicks
May 27, 2012
I appreciate you contacting me on reagards to my concern. I definitely feel different on regards to my experience at Bell Honda. I would recommend this dealership to anybody. I definitely feel different on regards to my experience at Bell Honda. I would recommend this dealership to anybody. More
by alexanm
Employees Worked With
Mark, Matt
May 22, 2012
My experience with Bell Honda was hands-down, the worst I have ever encountered. I went in on Friday after doing some research on a used vehicle that was posted on the internet by Bell Honda. Earlier in the have ever encountered. I went in on Friday after doing some research on a used vehicle that was posted on the internet by Bell Honda. Earlier in the day, I had been emailing an employee and asked very specific questions about the vehicle. When I arrived at the dealership, I was met by two other employees (one a manager and the other sales) and was told that despite my appointment, the employee I was to meet with was sick in the back and I'd be taken care of by the other guy. Instantly, I was nervous. I expressed my concerns with being upsold, taken advantage of or lied to, as I had read these experiences all over the internet by other potential buyers. I was assured that this would not be my case. We went to the back lot, where the vehicle was parked. It was dirty and had no license plate, so I could only try it out in the parking lot. Nevertheless, I loved the car and was ready to buy it right then. I was told that it would be a couple of days for the car to go through and pass inspection and would I mind that? Not at all, I said. I was also told that they would put an order in for the inspection to happen sooner, rather than later. Saturday, in fact. The end of Saturday nears and I call the dealership to find out the status of the inspection. The gentleman I was transferred to didn't even ask me the make or model of the vehicle I was calling about and instead, tried to sell me other cars that I hadn't even seen! Over the telephone. He sounded rather bored as he took my number and told me he'd call me back in a few moments when he found the status. That call never call. I had the exact same experience the following day. This morning, I call the now three people that have helped me with this car, only to find out that all three of them are off today. I get connected with a manager who says he'll check on the status and takes my number. No return phone call. I call again in the early afternoon and was told that the vehicle is now in the shop and someone would call me when it passed inspection and that it would be about an hour. Well, that hour came and went. So, I called again. Somehow, I got connected with a woman in the sales department who finally tells me that that particular vehicle had been SOLD the week prior! BEFORE I even drove it!! Really? I ask then to be connected to a manager who is talking to someone else the whole beginning part of my story and then rudely puts me on hold for a few moments. When he comes back, he gives me some story about the owner of the car not being able to get financing and he was given the car back...why then, did the woman say it was sold, I ask? I'm not sure, he says. I am instantly angry and floored by the lack of customer service, communication or empathy from these people. Not only was there no follow up, there were just flat out lies. All things I was assured would not happen to me. I am truly disgusted and will never, ever give business to this dealership. More
by larahp
Employees Worked With
Laura R Pawlowski
May 17, 2012
As a first time car buyer, Shawn Hicks was very informative, respectful, and truly demonstrated customer service far beyond what I expected. Thank you Shawn for your great service! I promise not to informative, respectful, and truly demonstrated customer service far beyond what I expected. Thank you Shawn for your great service! I promise not to break the Honda Bell next time! More
by donewithcaps
Employees Worked With
Shawn D. Hicks
