Bell Honda

Well - we have just left the BELL HONDA dealership after Shaun Hicks and Michael seemed to drag out an entire evening at the dealership (WITH OUR 2 SMALL CHILDREN!). We had spent over 2 1/2 hours looking Shaun Hicks and Michael seemed to drag out an entire evening at the dealership (WITH OUR 2 SMALL CHILDREN!). We had spent over 2 1/2 hours looking at and discussing the terms and conditions of the vehicle we had selected. We came in pre-qualified and were clear, straight-forward and defined our terms of purchase down to the penny - STATING THAT THIS WAS OUR OFFER - WE UNDERSTAND IF THIS DOESN'T WORK FOR THEM - BUT THIS IS OUR OFFER (which we thought was appropriate and fair). Both, Shaun and Michael, stated that this was a fair and do-able offer that we presented. This was after they presented their first offer of full sticker price for their vehicle and lower than low-ball offer for our trade-in - which I refused and was ready to walk, no hard feelings at that time. We had visited the dealership the night before and were told (by Shaun) that if we did want to trade our vehicle in he knew he could sell it (noting it is a desirable vehicle) for a certain amount saying take a couple of grand off for their over head and that would be appropriate trade-in value. The terms all seemed to change once they got our pay off amount and realized we would have some equity in our trade in! But then they came back inline with our terms after some timely discussion... then after 2 1/2 hrs of discussions they came back with the final paperwork that was full price for their vehicle w/ a offer for our trade that was $200 higher than the initial offer that I refused! xxx?! Why I am frustrated is that we had already discussed and agreed to a trade-in value with BOTH Shaun & Michael!? We had already defined ALL of the terms of the purchase and trade and BOTH noted that this was a do-able and fair offer. I was not frustrated that we couldn't come to an agreement but I was frustrated that Shaun and Michael misrepresented the deal and dragged this process out for our entire family to endure showing a lack af respect and value for our families time and patience. Yes - I understand that this might just be typical car dealership etiquette. I suggest that you speak with and deal with someone at any dealership that is a person that can provide straight forward responses to agreed to negotiations as the discussions progress. Unfortunatley this was just a long waste of time! Shaun and Michael - should I bill you for my time? More

I have bought four cars from Bell Honda, and have had a totally excellent experience each time. Travis Holt, Gen. Mgr and his sales/finance crew are awesome. I can't wait to buy my next cars from Travis. totally excellent experience each time. Travis Holt, Gen. Mgr and his sales/finance crew are awesome. I can't wait to buy my next cars from Travis. My sales people, both Jason Teel in Internet/Fleet sales and Camille Volcy in showroom sales are both amazing people who love the "art of the deal," it is always a pleasure to buy from these two gentlemen. Their customer service is above and beyond your expectations from picking out the right car, to making the numbers work for you, to delivery, Jason and Camille are exceptional. Travis Holt the General Manager wants to ensure that every Bell Honda customer is treated as a VIP, Bell Honda values your business and it reflects in the way they treat their customers. If you're ever not satisfied, you can always address your concerns to Mr. Holt who will make sure that you are satisfied. In finance you have competent individuals such as Derrek Dillon and Damon DeChamp (who has since moved out of state) that will wrap up your financing and any little extra's that go with your Honda. Honda has many additional things to offer such as SmartNote, Lo Jack, Tire Assure, Zaktec and Gap insurance that you can wrap up into your deal. Jeff and Cory back in finance are also there to help things run smoothly. Buying a car from Bell Honda is simply fun and its like visiting family. After your purchase they have wonderful people to keep you on the road such as Travis Millner over in Service. The service people at Bell are some pretty nice people too. Bell Honda is just a fun place to buy your next Honda! Susan R. Hogan More

I have been going to this dealership for service on my Civic for three years for convenience but I feel it is worth it to travel extra just to avoid them. The service representatives are arrogrant and in Civic for three years for convenience but I feel it is worth it to travel extra just to avoid them. The service representatives are arrogrant and incompetent. I have had a couple of bad experiences with them. The first was when I brought the car in for routine maintanence, they said I needed new wind shield wipers the price was reasonable so I allowed them to do it. The first time I drive in the rain the drivers side wiper snaps. I take the car back and speak to the same service representative I had the day before after trying to convince me the wiper breaking was my fault he finally relents and says he'll "good will" me a new blade. The second experience actually happened on a number of occasions. If you have a Civic you might notice that there is a black rubber band underneath the front bumper, that stretches from one tire to the other. The one on mine started coming down on the drivers side in the summer of 2006. I have brought my car to Bell Honda, again merely for convenience, for all routine maintanence ever since, and every time I would ask them to please fix the rubber peice on the bumper. Most of the times my requests were ignored or if I was lucky the "mechanics" would give a half hearted effort that wasn't even as good as my own tries at fixing the problem and the piece would drop again in a matter of days. I started to believe that the problem just was not fixable. That is until I visited friends out of town and they suggested going to the dealer in their city. I did this almost two months ago now and the piece is not even loose. I will not be going to Bell Honda for anything again. In fact my experiences with them have made me question any future purchase of a Honda. More

I was very pleased with how easy my car buying experience with Bell Honda was. I found the staff friendly and helpful, and eager to make me feel comfortable about purchasing a car. They had a great selection with Bell Honda was. I found the staff friendly and helpful, and eager to make me feel comfortable about purchasing a car. They had a great selection of both new cars and used cars and helped me find a used CRV, which was exactly what I was looking for, at a great price. I highly recommend them if you are in the market for a new or used vehicle. More

I had a 3-year lease on a 2006 Honda Odyssey-Touring, which was the BEST car I had ever had (I'm now 67). Having previously leased 3 Lincoln Navigators, I only missed being "up-above" while driving. Bell which was the BEST car I had ever had (I'm now 67). Having previously leased 3 Lincoln Navigators, I only missed being "up-above" while driving. Bell Honda's Joe Triani was my Service Mgr for the 3-years and was fair, honest and knowlegeable; so, I went back to Bell Honda, where I had originally acquired the Odyssey... and ... with the full intention of getting the same car in either "Cardinal Red" or "Sun Devil Maroon". Nathaniel and Matt (Matt sold us the Odyssey)said that they would do some inventory checking for the color I wanted, but "... in the mean-time,take a look at this Dark Cherry PILOT ...". Nate knew the car inside-out, took us for a test-ride, and within 20 minutes I knew that I had just found my NEW ... new BEST car! Matt acted as the go-between with the proverbial "big boss", and before we knew it ... we bought the "Top-of-the-Line" PILOT ... Cash = $ 40,000.00. Steve, in finance, and also an ex-Sun Devil, smoooooooth talked us into a few extras for a couple more-thousands ... we were off - and never been happier!!! The upgraded color digital back-up camera is a wonder. The GPS system is second to NONE (Including my wife's Navigator ... which she soon hopesd to convert to a PILOT). And ... the "Hand-Free Phone Link" beats sliced-bread.And I can't wait to take in for my first service, knowing that Triani is going to have to baby-sit my new nitrogen filled tires. Seriously ... I just couldn't be more pleased with my new BEST car, and the experience of purchasing it. More

I was lured in under false pretenses. After a long 3 hour drive with a disability, I was offered only 50% of what was promised on the phone. When I complained, I was made to be the bad guy. Major integrity i drive with a disability, I was offered only 50% of what was promised on the phone. When I complained, I was made to be the bad guy. Major integrity issues. Prices were good, howver, I uncovered several lies. I have filed complaints with the BBB and now looking into the fraud aspect of it. Stay away from these guys. This would have been my second purchase from Bell Honda. Instead of continuing a relationship, they made a life long enemy!! More

After all these years of driving a 1993 Honda Accord EX, I decided it was time to buy another car. I did extensive research on the internet looking at various cars that I thought would meet my needs, would I decided it was time to buy another car. I did extensive research on the internet looking at various cars that I thought would meet my needs, would perform to the standards I expect, was priced right and most of all, I would be proud to own and drive. When looking at all these objectives, I always came back to a Honda. I contacted five Honda dealerships in the Phoenix Tucson areas checking price, dealership history and service departments. On the Honda Website, I studied specification differences between the Accord models and built my “dream car” inside and out. On February 11, I stopped at Bell Honda to test drive an Accord EX-L to make sure this was the best car for me. I was immediately greeted by Steffan Burris, Senior Sales Consultant, who was friendly, professional and extremely knowledgeable. He immediately realized I was a qualified buyer who did not need to be sold on the brand, but instead guided me through the process and made me feel as I was his number one priority. The dealership was well stocked with vehicles to choose from and I immediately narrowed the choice down to two vehicles. After test driving both cars, I could not decide between the two. Steffan took the incentive to present both cars sitting nose to nose so I could physically decide which was “my” car and the decision was made so much easier. Steffan in advance, prepped Steven Turai, the Business Manager, regarding my loan requirements so he can immediately start the loan process to ensure I received the best loan for my needs. Steven was efficient, professional and knowledgeable which made the process go extremely fast. He explained thoroughly each step and answered every question until he was comfortable I understood the financial obligation I was undertaking. While I was finalizing the loan application, Steffan himself prepped and dressed my car inside and out since the dealership was now closed. He transferred by personal belongings from my “old” car into the new car. What an experience! In a matter of hours, saying goodbye to a car I loved and had serviced me so well, to driving home in a beautiful 2009 pearl white Accord EX-L. The next day I received a call from the dealership thanking me not only for my business, but wanted to ensure I was satisfied with the vehicle. I met with Steffan after work and he walked me through all the various features of the car to ensure I took full advantage of all the options available. He also took the time to come to my home to activate the garage door opener option. I am now looking forward to establishing a relationship with the Service Manager and department to ensure this car performs in a way that ONLY a Honda does. Thank you Bell Honda for going the extra mile to ensure I am a satisfied customer. Janice Melton More

Buying a used car was never meant to be fun, but my salesperson at Bell Honda, Darin Johnson was great. Darin was patient and thoughtful to both me and my wife, who was distracted by my 3 year old son salesperson at Bell Honda, Darin Johnson was great. Darin was patient and thoughtful to both me and my wife, who was distracted by my 3 year old son, when we purchased a our "new" Honda Certified used car from him. The car was actually as good as new but with a much better price and get this a much better warranty. We had fun buying a used car and the sales manager Scott and the finance guy Roman both did wonderful jobs in making sure that all our questions were answereed and that we were comfortable with the answers. They actually are not scared of saying that they did not know the answer and went to go find the answer and come back to us with the informaiton we requested. We have continued to do business with Bell HOnda and have had the car serviced and met Adrian onthe service drive who was on top of his job. We have now owned our used Honda for nearly 4 months and even with this horrible economy, we are dreaming of a new car in the next couple of years. Bell Honda and Darin Johnson can count on us as happy loyal customers. More

TO WHOM IT MAY CONCERN. I am glad you asked of my TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Hond TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Honda's at present, all purchased at Bell Honda. Having said that, I am convinced that I would rather go to Scottsdale Honda to purchase my next Honda than at Bell. Your car sales department needs surgical intervention. I found no respect whatsoever in that show room although I have bought 9 cars during the past 10 years from Bell. The frequent changes in personnel make it hard for a faithful customer like me to do business anymore with Bell Honda as there does not seem to have a system to check history of a faithful customer. They do not seem to get it. At many a time I have tried to find your General Manager but always I get a lame excuse that he is at a meeting. Which meeting is more important for a good manager - one about office administration/revenue or with a potential (in my case, a faithful) customer? It seems to me that the GM operates from "an undisclosed location". Who is he hiding from - the customer? Recently I found it is hard to believe that Bell Honda Sales believes that the customer must come first. On another note: I regularly get calls from Bell Honda around dinner time and have requested each caller to remove my name and the phone number from their list. I do not need an introduction to Bell Honda. They do not seem to have any other desire but to bulldoze the customer with what they have to say. They do not wish to "listen". In people oriented business such as yours, that kind of attitude is a disaster, don’t you think? It seems to me that the used car sales department has a new manager who has come from the North. He seems to be energetic but lacks knowledge of the culture and the mindset of people of the Southwest. I am sure he will learn soon. His team has no idea what a smile can do when a customer walks in. Send someone in on your place and you will notice what I am talking about. The service department, on the other hand, is a very well run enterprise. From the simple lot attendant (most of them though) to the Director. I found it easy to talk to people who are in-charge there, including the master-mechanics. I have also told the managers that Bell Honda Service must re-evaluate their pricing (both parts and service) as there are many local garages who will execute the same repair job for less using original Honda parts with a guarantee for their work. But what keeps me coming to your service department is the friendliness of some of the advisors and the trust I have in the managers - Mr. Tom Fennen and Mr. Jim Cole. Among the advisors, I am glad to see some of the old hands have been asked to leave as they did not do justice to the post they were called upon to serve. This includes some of the shuttle drivers. They did not seem to recognize that they are "BELL HONDA" in the presence of a customer. I must commend Mr. Fennen for a fabulous job he is doing in creating a positive attitude in each members of his team as well as his stern desire for a well-run administration with an attitude to witness complete satisfaction in each customer. He values everyone that walks into his department. I like that. Respectfully, Lal Fernando p.s. I have included my email address in the log-in. Please DO NOT send any information on car sales to me. More

My experience with Bell Honda was very positive. The sales staff was very polite and helpful. I was taken care of from the moment I walked into the building until I left with my car. They helped me find sales staff was very polite and helpful. I was taken care of from the moment I walked into the building until I left with my car. They helped me find the car I was looking for in my price range. They explained the features of the car which was helpful in making my decision. I felt no pressure to buy and was able to make a decision without any hassle. I will purchase another car from Bell Honda in the future. More