Bell Ford - Service Center
Adrian, MI
59 Reviews of Bell Ford - Service Center
The service department was very helpful. I did get a loaner car which was also helpful. One thing that they could improve on is they didn't call when the truck was suppose to be ready. Other than that loaner car which was also helpful. One thing that they could improve on is they didn't call when the truck was suppose to be ready. Other than that it was a good experience. More
Why is this site under the Dave Knapp name? I have mixed Why is this site under the Dave Knapp name? I have mixed feelings of referring a friend after my experience last week at Bell Ford. Took my truck in Why is this site under the Dave Knapp name? I have mixed feelings of referring a friend after my experience last week at Bell Ford. Took my truck in for an oil change and tire rotation also to have a air filter replaced and they offered to give me a car wash. Well I guess the oil was changed but was told the truck had swollen lugnuts and they could not remove them to do a tire rotation, that I should go to a local auto store and buy new lug nuts and bring them back and low and behold they could take the swollen ones off and put on the new ones for a small fee. I was in total disbelief that they couldn't fix the problem since the Ford people were the ones who made this bad design. Get good lug nuts to replace the bad ones. The air filter was not replaced and the truck was not washed just had water splashed on it, with the back windows down so back seat was wet. My truck is not even 3 yrs old and still under that expensive warranty that we purchased. I will find someone to fix the problems but it won't be Bell Ford, probably that other Ford dealership over in Hillsdale County. So I really don't think I will refer anyone to Bell. More
I am very pleased with my service. Everyone is courteous and respectful. They are proficient and I am proud to call them my dealership. I love my Edge. and respectful. They are proficient and I am proud to call them my dealership. I love my Edge. More
The shift motor for my truck finally came in..(6 mths).. it didn't fix the problem. so after over 800 bucks for a new shift module and shift motor to Bell ford in Adrian... and after I refused to pay for th it didn't fix the problem. so after over 800 bucks for a new shift module and shift motor to Bell ford in Adrian... and after I refused to pay for the shift motor and to install it, told em to put the old parts back in. they found a broken wire in the harness going to the shift motor.. problem fixed. service manager said he couldn't prove the module and shift motor weren't bad, but we won't charge you to repair the wire. .. lol. More
Repair department was very responsive by providing a convenient time for the recall service, and then following up with a reminder before the time. Upon arrival I was taken care of promptly and given an convenient time for the recall service, and then following up with a reminder before the time. Upon arrival I was taken care of promptly and given an estimate of when the vehicle would be ready and they told me they would call when ready. At pick up, again it was fast efficient help to get checked out and on the road. Very satisfied with the service. More