Bell Audi - Service Center

I've purchased three Audis from, and serviced Them at, Bell. The sales and service staff at this dealership is absolutely terrific. They are friend,y, knowledgeable and helpful, the best, by far, of any Bell. The sales and service staff at this dealership is absolutely terrific. They are friend,y, knowledgeable and helpful, the best, by far, of any car dealership I've ever dealt with over more than 20 years of buying and servicing cars. More

Had bought my car from Princeton Audi CPO A6. Princeton Audi is a joke, they dont care about you once the car is out there lot. When I bought the car I had mentioned there's a vibration after 55, I was tol Audi is a joke, they dont care about you once the car is out there lot. When I bought the car I had mentioned there's a vibration after 55, I was told it was fixed. I had nothing but bad experience with them. Someone recommended Bell Audi, man o man total 360 from princeton audi service, great bunch of guys very helpful and ready to listen to your problem and advise as needed. Dealt with Jonathan Kiwacz service advisor. For next service appointment Bell Audi it is for me. They re did the wheel balance and advised balance was deffinately off in the rear tires. More

I have been using Bell Audi in Edison for around a year and a half now and their service department is terrific. My A4 is a 2008 and for some reason these cars go though A LOT of oil. Bell Audi has always and a half now and their service department is terrific. My A4 is a 2008 and for some reason these cars go though A LOT of oil. Bell Audi has always topped it for free and their service professionals have always been able to help me out with any issues I've had with the car. In fact, my lease is almost up and I plan to lease my next A4 through this dealership mainly because that compared to Princeton Audi and Schneider + Nelson Audi I actually feel that the people at Bell want me to have a great experience. Its refreshing to go into a car dealership that actually takes pride in the product that they represent. More

THEY MAKE IS WORST EACH TIME. STAY AWAY Bell Audi THEY MAKE IS WORST EACH TIME. STAY AWAY Bell Audi service department itself needs overhaul. -Screwed my car instead of fixing -Worst of the wors THEY MAKE IS WORST EACH TIME. STAY AWAY Bell Audi service department itself needs overhaul. -Screwed my car instead of fixing -Worst of the worst place to get diagnosis -Horrible judgement -ON TOP OF THAT. SUCK HOLE TO PUMP YOUR MONEY Bell Audi service department itself needs overhaul. -Screwed my car instead of fixing. -Worst of the worst place to get diagnosis -Horrible judgement -ON TOP OF THAT. SUCK HOLE TO PUMP YOUR MONEY More

I had the pleasure of working with John Powell in the service department. John was very outgoing toward meeting my needs for my vehicle. He seemed very knowledgable in this area. It was a relief to fin service department. John was very outgoing toward meeting my needs for my vehicle. He seemed very knowledgable in this area. It was a relief to find someone who knows what you are trying to explain even though you don't know the correct term. More

Bell Audi is a place which can be great if you strike the right tone. I've been taking both my 2010 Audis there for service for about 8 months, it's been an experience. Like I said you have to strike the rig right tone. I've been taking both my 2010 Audis there for service for about 8 months, it's been an experience. Like I said you have to strike the right tone with your service advisor, once you do you will get a wealth of knowledge and expertise for whatever it is you are trying to do. For me it was aftermarket STaSIS upgrades mostly with a handful of general Audi OEM minor problems. After one or two times coming in I got the highest level of customer service you can expect, then higher. I strongly suggest hooking up with Jon Kiwacz if you go there, I'm not saying the other fine service advisors are any less, just that I can only speak to my experience with him. He doesn't get tired (or doesn't show it) of the numerous questions I've asked him on the phone, via email and at the dealership in regards to my cars and the upgrades I wanted. This is not just when the dealership stood to benefit from me spending my money there, but even when I considered buying elsewhere he gave me good info. So again I say, if you come in with a positive mind and become friendly with the reps, you'll be treated like one of them. One more word, the technician's foreman Tom is fabulous, he knows his stuff and works hard to please even the most obsessive compulsive customer like myself, no doubt he too is a perfectionist cuz he addressed all my concerns to my standards. More

I have been to the dealership for service a few times, and each time have had a horrible experience. The customer service rep. had no idea what he was talking about. I had several minor problems with my and each time have had a horrible experience. The customer service rep. had no idea what he was talking about. I had several minor problems with my car, of which none were fixed on my first visit. I was told that my car was repaired, however a few months later I came to know that none of my problems were fixed. The staff was aware that my warranty was going to expire in a few months, so they purposely only did a temporary fix on my car. When I brought the car back to month's later they asked me to pay a fortune for something they worked on previously. They staff is not genuine. This is my first Audi, and their service has really left a bad impression in my mind. Do not go here!!!! They are abosolutely horrible. More

Horrible service and attitude. How can a luxury car dealership have such poor service? Have gotten our Audi A4 serviced a few times and not one positive exerience. They do half the job you pay for an dealership have such poor service? Have gotten our Audi A4 serviced a few times and not one positive exerience. They do half the job you pay for and we had to keep going back. I hope Audi takes away their name off this facility. More

The other day my check engine light comes on in my '02 A4. Since I do my own general maintenance, I researched what the problem could be. So off I go to the parts department to pick up what I needed. Goo A4. Since I do my own general maintenance, I researched what the problem could be. So off I go to the parts department to pick up what I needed. Good thing that I stopped by the service desk to speak with Bell's Service Manager Carl. He pointed out some extra observations and did a diagnostic on the car even though I didn't have an appointment. It turns out that it was another issue totally unrelated. It's greatly appreciated when you have a knowledgeable and professional service desk that is willing to go the extra mile for their customers. Definitely go see the new showroom in Edison. More

Sold me a car with water leaking from the windshield. They did not do any inspection to the car, not to mention the 300 points inspection. My audi gets worse every time I brought my car in. Wood trim dam They did not do any inspection to the car, not to mention the 300 points inspection. My audi gets worse every time I brought my car in. Wood trim damaged by service tech, door panel not properly tighten, charged me 500 bucks to replace the 4 crappy tires which I complaint about since the first day I got the car. And the reason is, I've put 12000 miles to it. They didnt mention how many times I complaint the tires and they could not fix it. Where's the logic??????? Avoid these jokers at all cost. More