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Bell Audi - Service Center

Edison, NJ

4.9
349 Reviews

349 Reviews of Bell Audi - Service Center

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December 25, 2020

My experience working with Nik Esposito and Tanan Chansathit was professional, friendly, and expeditious. I went in for front end service. I dropped my car off and was in a loaner within 15 minutes. More

by gowbass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Esposito, Tanan Chansathit
Dec 27, 2020 -

Bell Audi responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bell Audi, and we will be sure to let Nik and Tanan know that you appreciate their help. If you and your Audi Q5 ever need anything else, don't hesitate to come back and see us again!

December 22, 2020

Customer service outstandingCraig Hewit was attentive Customer service outstanding Craig Hewit was attentive and courteous to resolve the issue. The dealership and staff treat you like family. Thank you More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Bell Audi responded

Your feedback means so much to us and we appreciate you taking the time to share! It is great to hear that Craig was such a pleasure to work with during your visit to Bell Audi. Hope to see you next time!

Dec 23, 2020 -

RD responded

Glad to be part of the Audi family.

December 11, 2020

Happy on the visits so far. Worked with Nick on a few occasions. On a wait while repair, the wait times were not too bad either. More

by Acader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Esposito
Dec 11, 2020 -

Bell Audi responded

Thank you very much for choosing Bell Audi for your auto service needs! We are happy to hear that you're satisfied with our service. Have a great weekend and we hope to see you next time!

December 04, 2020

Customer service was very good. They informed me by email and personally of everything being or needed to be done. Serviced and cleaned quickly. Thanks More

by doestevens
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Esposito
Dec 07, 2020 -

Bell Audi responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bell Audi, and if you ever need anything else, don't hesitate to come back and see us again!

December 01, 2020

Terrible experience overall. Condescending and arrogant Approach to talking to customers. If this is the way you want to be treated than head over for service. Will not return, purchased my first Audi More

by Af13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Hewit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Bell Audi responded

This doesn't sound like the friendly and accommodating service I expect from my team and I’d like to apologize. We've deeply valued your business over the years, and I would appreciate the chance to get more details about what happened here so we can address this feedback with the right people and earn back your confidence in us. Would you please give me a call at your earliest convenience? Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

November 23, 2020

Quick and easy oil change at a convenient location. The night drop is convenient. Also the video of the service posted by the mechanic was a nice tool More

by pman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Bell Audi responded

Thank you so much for coming to Bell Audi for your oil change! We love to hear that you received accommodating service from our team. Enjoy your day!

November 17, 2020

Very efficient well run establishment. Never a long wait, friendly knowledgeable staff. I would recommend this dealership and service department to any of my friends and family. More

by MDDMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Bell Audi responded

Thank you for stopping by to review Bell Audi! We're glad to hear that our service department continues to impress you!

November 11, 2020

Well, I would have given 5 stars but NOT! After spending, $149 plus a toll for an oil change my car couldn’t be washed? Next time, I’ll take it to the local garage, pay half the price, save a toll More

by G-Gurl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Bell Audi responded

We value our customers and I am so sorry that this didn't come through during your experience. We appreciate your feedback and will use it to learn and improve. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115.

November 03, 2020

Service was prompt and good. I wish the prices in items available for purchase elsewhere was more in line with the market such as the cost of tires More

by brigiov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Bell Audi responded

Thank you for sharing this feedback. It's our goal to provide excellent service at a great value and I appreciate you reaching out. We will keep this in mind moving forward. Michael Slyman - Service Manager - 888-681-7167 ext 115

November 02, 2020

Always professional and courteous treatment. My new service advisor (Alphonse) was excellent. I have purchased several Audi’s from Bell Audi and would highly recommend them to others. More

by Seymour Levine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Bell Audi responded

Hi Seymour - Thank you so much for trusting us with your business time and time again! We are glad that you can depend on our team for professional service. Enjoy your day and hope to see you next time at Bell Audi!

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