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Bell Audi - Service Center

Edison, NJ

4.8
353 Reviews

353 Reviews of Bell Audi - Service Center

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January 19, 2021

They worked hard to get me in and out. Very polite and comfortable while I waited for my car to be completed. Internet access also made the waiting pleasurable More

by Denkyem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Bell Audi responded

Thank you for taking the time to share! We strive to deliver an efficient and transparent service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Bell Audi next time!

December 31, 2020

Had a great experience this time compared to last visit. Victoria was very pleasant and attentive. She kept me updated on the status throughout the repair. Received a loaner car while I waited a few days fo More

by nperera17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Pavon
Dec 31, 2020 -

Bell Audi responded

Thank you for your positive review and recommendation of Victoria! We appreciate the opportunity to earn your business and thank you for choosing Bell Audi!

December 31, 2020

The service has always been excellent. Thank you to Alphonse for making my visit great experience. I would definitely continue to use Bell Audi for my shopping and service needs. More

by Arturo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Bell Audi responded

Arturo, we are honored to have earned your business and positive feedback. We will pass along your appreciation to Alphonse. Thank you for choosing Bell Audi, we look forward to welcoming you back next time!

December 30, 2020

This is my 2nd car with Bell Audi; I love the brand and this dealership has been nothing but professional and top of the line! More

by drhailes111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service greeters/intake are the best; please acknowledge them
Dec 30, 2020 -

Bell Audi responded

Thank you for your repeat business here at Bell Audi, it means a lot to us! We are thrilled that your experiences here have reflected the high level of service we expect from our team. We wish you safe travels in your new car!

December 25, 2020

My experience working with Nik Esposito and Tanan Chansathit was professional, friendly, and expeditious. I went in for front end service. I dropped my car off and was in a loaner within 15 minutes. More

by gowbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Esposito, Tanan Chansathit
Dec 27, 2020 -

Bell Audi responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bell Audi, and we will be sure to let Nik and Tanan know that you appreciate their help. If you and your Audi Q5 ever need anything else, don't hesitate to come back and see us again!

December 22, 2020

Customer service outstandingCraig Hewit was attentive Customer service outstanding Craig Hewit was attentive and courteous to resolve the issue. The dealership and staff treat you like family. Thank you More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Bell Audi responded

Your feedback means so much to us and we appreciate you taking the time to share! It is great to hear that Craig was such a pleasure to work with during your visit to Bell Audi. Hope to see you next time!

Dec 23, 2020 -

RD responded

Glad to be part of the Audi family.

December 11, 2020

Happy on the visits so far. Worked with Nick on a few occasions. On a wait while repair, the wait times were not too bad either. More

by Acader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Esposito
Dec 11, 2020 -

Bell Audi responded

Thank you very much for choosing Bell Audi for your auto service needs! We are happy to hear that you're satisfied with our service. Have a great weekend and we hope to see you next time!

December 04, 2020

Customer service was very good. They informed me by email and personally of everything being or needed to be done. Serviced and cleaned quickly. Thanks More

by doestevens
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Esposito
Dec 07, 2020 -

Bell Audi responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bell Audi, and if you ever need anything else, don't hesitate to come back and see us again!

December 01, 2020

Terrible experience overall. Condescending and arrogant Approach to talking to customers. If this is the way you want to be treated than head over for service. Will not return, purchased my first Audi More

by Af13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Hewit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Bell Audi responded

This doesn't sound like the friendly and accommodating service I expect from my team and I’d like to apologize. We've deeply valued your business over the years, and I would appreciate the chance to get more details about what happened here so we can address this feedback with the right people and earn back your confidence in us. Would you please give me a call at your earliest convenience? Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

November 24, 2020

Quick and easy oil change at a convenient location. The night drop is convenient. Also the video of the service posted by the mechanic was a nice tool More

by pman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Bell Audi responded

Thank you so much for coming to Bell Audi for your oil change! We love to hear that you received accommodating service from our team. Enjoy your day!

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