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Bell Audi - Service Center

Edison, NJ

4.9
349 Reviews

349 Reviews of Bell Audi - Service Center

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March 18, 2021

Pleased with the professionalism and promptness in servicing my vehicle. The service person was very responsive and answered all my questions. Happy with services provided More

by Vellasamyn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Bell Audi responded

Happy customers make us happy! Thank you so much for sharing this wonderful feedback about our service team. We look forward to assisting you next time at Bell Audi.

March 06, 2021

I was very impressed with the level of service. The gentleman Nick took care of the paperwork and was very courteous. The tech’s name was Tanan and the video he sent me doing the inspection of car was More

by Georgesloria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Esposito
Mar 08, 2021 -

Bell Audi responded

Thank you for taking the time to leave us a review! Nick and Tanan are both excellent members of our team at Bell Audi, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 06, 2021

I was traveling from Philly to CT on Friday afternoon and got a flat on I95 I limped my RS5 there after getting turned away from a Honda dealership. I arrived just after 4pm on a Friday and was welcomed imm More

by mmanjos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Esposito
Mar 08, 2021 -

Bell Audi responded

We are so happy we could help! It is great to hear that our team eased the stress of car trouble and took such attentive care of you. Thank you for your business and your kind review of Bell Audi!

March 05, 2021

I purchased and have had my car serviced at Bell Audi since 2018, without a problem. However, my last schedule visit was not very pleasant. Upon picking up my car, I notice that it had severe scratches o More

by quinonesf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Bell Audi responded

I'm so sorry for these scratches and I apologize that you have to make another trip to our dealership. We certainly want to make things right for you and look forward to your next visit. If you have any questions about this, please don't hesitate to give me a call. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

March 02, 2021

Showed up with a flat tire. Took my car right away. No questions asked. A few minutes later they told me they didn’t have my tire and gave me a free loaner. More

by rwinston6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 03, 2021 -

Bell Audi responded

We're thrilled to hear that our service team took such good care of you and your vehicle! Thank you for coming to Bell Audi for your tire replacement!

March 02, 2021

I brought my car in for a low tire pressure light lit. I I brought my car in for a low tire pressure light lit. I went in about 4:00 in the afternoon Nik Esposito (Service Advisor) took my car in, and I More

by Nitro17917
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Esposito
Mar 03, 2021 -

Bell Audi responded

It was our pleasure to provide you with top-notch service and get you back on the road in no time! Thank you for trusting the Bell Audi team with your business. See you next time!

February 24, 2021

Waiting time is unacceptable. Waiting time in car just to be greeted was over 10 minutes. Total time for oil change service was close to 2 hours. More

by Pkb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nik E
Apr 02, 2021 -

Bell Audi responded

I am so sorry to hear that your visit took longer than we had anticipated. We strive to offer a seamless experience and would never want to inconvenience a customer. I'll be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Michael Slyman - Service Manager - 888-681-7167 ext 115

February 15, 2021

Great work, easy appointment scheduling, great service time which makes life easy. Will definitely recommend and use again whenever my A8 needs their attention. Thanks again guys. More

by Double R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Pavon ( service dept )
Feb 15, 2021 -

Bell Audi responded

Thank you for trusting our team with your business and your Audi A8! We are delighted to receive your continued support and great recommendation. See you next time at Bell Audi!

February 10, 2021

The Edison Bell Audi dealership provides superb custoer service! They are accurate and extend a friendly atmosphere. My specialist was helpful and extremely attentive. I would highly recommend them. More

by kwright240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Esposito
Feb 11, 2021 -

Bell Audi responded

Your recommendation of our team means the world to us! Thank you for giving Bell Audi your business and outstanding feedback. We look forward to welcoming you back for your future service needs!

February 04, 2021

It was prompt and courteous service , charges well explained. Craig was great in explaining what it needed and when. I was in and out under 2 Hrs for 35K service. More

by AMIT RAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Bell Audi responded

We're so proud to have earned your business, Amit! It's great to hear that Craig delivered such an efficient and communicative service experience. Thank you for coming to Bell Audi for your 35,000-mile checkup!

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