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Bell Audi - Service Center

Edison, NJ

4.9
348 Reviews

348 Reviews of Bell Audi - Service Center

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February 08, 2024

I want to thank the team over at Bell Audi Edison for repairing my Q5. It took a week to get it back, but I received a loaner car. I would like to give a special thanks to the mechanic for sending the v More

by Josephine.pitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Bell Audi responded

Josephine, we're glad to know that you had a positive experience with our team at Bell Audi Edison. We always aim to keep the process as smooth and convenient as possible for our customers. Thanks for your patience and understanding!

February 03, 2024

Always had excellent service First time they did not preform well Have to bring car back Inconvenient More

by Solomon
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Bell Audi responded

Solomon, I'm sorry to learn that your recent experience didn't meet the high standards we strive for. We understand how bringing back your car can be inconvenient and apologize for this situation. Please reach out so we can make things right and ensure you receive the excellent service you're accustomed to in future visits. Thank you, Ryan Schmidt - General Manager - 888-422-9684

January 26, 2024

1/25/24 Nick Esposito was my advisor the work and service were outstanding, prompt and way beyond what could reasonably be expected. Thank you for the time and attention which was spent on my vehi More

by italianbutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK ESPOSITO
Jan 26, 2024 -

Bell Audi responded

We're delighted to know that Nick and our team at Bell Audi provided you with outstanding service. Your appreciation means a lot to us! We look forward to assisting you again in the future.

January 23, 2024

Very good experience and mike was very professional and kept me updated … they just need their lounge back More

by Dkgkak74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Bell Audi responded

We're glad to know you had a good experience with Mike at Bell Audi! We appreciate your feedback and we'll definitely take note about the lounge. Thanks for sharing!

January 16, 2024

This is the first time I have used them and they were amazing. The staff was courteous and very helpful. Because of this, I will continue my service there. More

by Morabitoplumbing
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 16, 2024 -

Bell Audi responded

We're delighted to know you had an amazing first experience with us at Bell Audi! Our team is always here to provide courteous and helpful service. We look forward to seeing you for your future services!

January 03, 2024

My car had the 30,000 maintenance service. Nik and staff were polite, professional and promptly delivered as promised. More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Esposito
Jan 03, 2024 -

Bell Audi responded

Ruby, we're glad to know Nik and our team at Bell Audi provided you with prompt and professional service for your 30,000-mile maintenance. Thanks for the positive feedback!

Jan 03, 2024 -

Ruby responded

You’re so welcome! Anytime my car gets great service is another great day for me as well.

January 03, 2024

Craig Hewit - is an Excellent Service Advisor - He always provides a 5 Star service in resolving any issues. He is very professional and always helps to resolve issues in a timely fashion. If someth More

by exits-severer.0e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Bell Audi responded

We're delighted to know that Craig and our team at Bell Audi provided you with excellent service! We appreciate your feedback and it's great to see we could assist in resolving any issues promptly. Thanks for choosing us!

December 07, 2023

Our 10th year of bringing our Q5 in for service and it's always a pleasure. Alphonse makes the appointment, describes the service and checks us in. We get a short video describing the condition of our Q5 More

by xlevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Bell Audi responded

We're delighted to know that you've been with us for a decade and still find our service at Bell Audi enjoyable. It's great to see Alphonse has consistently provided excellent assistance, making your visits smooth and informative. We appreciate the feedback on your Audi Q5's improved performance - here’s to many more years of partnership!

November 20, 2023

Dan was excellent, informative and knowledgeable, kept me up to date with details on the car while it was at service. More

by Haroonrtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rojas
Nov 20, 2023 -

Bell Audi responded

We're glad to know that Dan provided you with excellent service at Bell Audi! It's important for us to keep our customers informed and we appreciate your feedback. Safe travels in your serviced vehicle!

November 06, 2023

Excellent service. The part was replaced in a timely manner, and I was kept updated during the process. More

by medfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Bell Audi responded

We're glad to know you had an excellent service experience at Bell Audi! Keeping our customers updated and completing work in a timely manner is always our goal. Thanks for the positive feedback!

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