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Bell Audi - Service Center

Edison, NJ

4.8
351 Reviews
Call Service Center (732) 388-2800

351 Reviews of Bell Audi - Service Center

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February 07, 2022

Excellent service never any problems when I come in for service. Never a long wait More

by Wandapearson413
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 07, 2022 -

Bell Audi responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

February 06, 2022

My audi Q5 was serviced recently. Service technical left filter insecure or didn't tight properly. all oil got drained in my driveway. car is not drivable now. i had tow my car to dealership to get it fixed More

by AKG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Bell Audi responded

I'm very sorry to hear this and regret any role we played. While I understand you've already brought your vehicle in, I am eager to address this situation directly and ensure it is resolved to your satisfaction. Please give me a call, time permitting - my number is 888-681-7167 ext 115. Thank you, Michael Slyman - Service Manager

February 04, 2022

the service department was helpful and kept me up on what i can expect Future maintenance costs and services More

by jim coyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
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Feb 04, 2022 -

Bell Audi responded

Jim, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless service experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

January 31, 2022

Annual Service appointment was effortless. Valet service, timely updates, quick service. Very satisfied with Bell Audi. More

by RF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2022 -

Bell Audi responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

January 28, 2022

I bought my car there and alway get it serviced there. The customer service and environment has always been impeccable. More

by Rawle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Bell Audi responded

Thank you for your excellent review and repeat business! We're delighted our team earned your complete confidence - and we wish you many safe miles till your next visit to Bell Audi. Be well!

January 20, 2022

Service is getting worst day by day. They are just making money with no proper service. More

by kediapawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Hewit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
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Feb 10, 2022 -

Bell Audi responded

This feedback is concerning to receive. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see if I can better understand what happened here. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

January 18, 2022

Brought the car in to have the adaptive headlights fixed. They called and said they were fixed but when I drove off the warning light came on. More

by Kennethmayer1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul
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Feb 10, 2022 -

Bell Audi responded

Kenneth, I'm sorry to hear this, as we pride ourselves on delivering thorough and scrupulous client care. I want to help get this fixed however I can. Please get in touch, time permitting - I will look for your contact details in the meantime. Best, Michael Slyman - Service Manager - 888-681-7167 ext 115

January 06, 2022

Used audi service. They were very fast and polite. Only concern is I was given a price on the Internet of $243 for my service when i made the reservation However, when we got there they tried to say it was More

by Sharon_feggans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2022 -

Bell Audi responded

Hi Sharon - Thank you for sharing your feedback with our team. I am sorry for the mix-up with our pricing. I am glad that our team could correct the mistake for you, but I will be sure to address this situation to improve moving forward. If there is anything else you would like to share, please don't hesitate to call me. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

December 28, 2021

Peoples are very gentle and cool place also great service.. I’m coming from NY because of great service and work. I’m thankful. More

by YHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
Report | Print
Dec 28, 2021 -

Bell Audi responded

We really appreciate you making the trip to work with us! Thank you for choosing Bell Audi and for sharing your five-star feedback. Drive safely!

Dec 28, 2021 -

Bell Audi responded

We really appreciate you making the trip to work with us! Thank you for choosing Bell Audi and for sharing your five-star feedback. Drive safely!

December 27, 2021

Fast Service. Only had oil changed this time. Got me in and out fast! Car was washed and tires shined. More

by nperera17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2021 -

Bell Audi responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such an efficient experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

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