Bell Audi - Service Center

Our service advisor Dan Rojas accommodated us and answered our questions to our satisfaction. Made sure the car was well taken care of. answered our questions to our satisfaction. Made sure the car was well taken care of. More

When I entered the dealership it was a very friendly atmosphere. I was helped as soon as I drove in. The man I spoke with went over some of the things they would be checking on the car. The only thing t atmosphere. I was helped as soon as I drove in. The man I spoke with went over some of the things they would be checking on the car. The only thing there was a problem with was no loaners available. More

This past Saturday as I was driving through NJ on my way to South Carolina I got a nail in my tire. I called Bell Audi as they were the closest to my location. A woman answered my call, took my tire size to South Carolina I got a nail in my tire. I called Bell Audi as they were the closest to my location. A woman answered my call, took my tire size and put me on hold. I was on hold for over 20 minutes waiting to see if they had the tire in stock. When she finally returned to the phone she hung up on me. I called right back and got her on the line again. No apology for hanging up. She put me on hold again, not for as long this time and came back saying the tire wasn’t in stock. Not being from the area I asked if she could check other locations: she said no. I then asked if she could direct me to other local dealers, she gave me a location I’m Canada!!! My situation wasn’t bad enough, I had to deal with this total Incompetence. I wasted close to an hour on the phone when I could have been looking into other options. Ended up having to stay in Nj for the weekend. I was able to locate a tire at Audi Meadowlands on Monday morning. I would never use Bell Audi if I lived in the area!’ Terrible customer service. Audi Meadowlands for service is the way to go in NJ in my opinion. More

I went to Bell Audi for an oil change and a recall. I was in and out within an hour. Plus they did a great job washing my Q5.! Great Job! Alphonse was wonderful! I was in and out within an hour. Plus they did a great job washing my Q5.! Great Job! Alphonse was wonderful! More

Scheduled a 30K service for my leased A6. Obtained a loaner for the day as several updates/recalls were needed. Service was provided as described, and they even identified a nail in the rig Obtained a loaner for the day as several updates/recalls were needed. Service was provided as described, and they even identified a nail in the right rear tire that they were able to fix (at no cost). I was provided with excellent service and courtesy. More

On time very nice explanation about what would be done and cost done on time perfect and cost done on time perfect More

The staff is friendly ,well versed in all issues with the car and made the process effortless car and made the process effortless More

Always friendly and they get you in and out quickly. Always explain what is being done and all the options Always explain what is being done and all the options More

It was quick and efficient. Everyone was professional from the person who greeted me, the service person etc. Everyone was professional from the person who greeted me, the service person etc. More

Service department took me in on time for a recall on my Audi W-5. Everything went as expected with the recall done in about 45 minutes. The service department ask if I wanted to wait for a car wash and of Audi W-5. Everything went as expected with the recall done in about 45 minutes. The service department ask if I wanted to wait for a car wash and of course I do so they did that as well. Could not ask for any better service. Thanks. More