Bell Audi

My car had the 30,000 maintenance service. Nik and staff were polite, professional and promptly delivered as promised. Nik and staff were polite, professional and promptly delivered as promised. More

Craig Hewit - is an Excellent Service Advisor - He always provides a 5 Star service in resolving any issues. He is very professional and always helps to resolve issues in a timely fashion. If someth always provides a 5 Star service in resolving any issues. He is very professional and always helps to resolve issues in a timely fashion. If something needs to be changed or repaired then he will give his honest advise - Thank You Craig and Bell Team in providing me an excellent service - More

If I could give 0 stars, I would. CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees - from salesperson to management to Audi North America - would be an understatement! I purchased my vehicle on 21 October 2023 and outstanding items are STILL not resolved! I STILL have temporary tags because every week for a month, they found documents that I should have signed but they did not present to me! They state out-of-state transfers are delayed but they do not acknowledge their incompetency in this whole process! I gave everyone ample opportunity for them to make my situation right, but they failed on all levels. Sales Manager (Albert Nkanso) knew that his Salesperson, Maged Misak, was incompetent and hovered over him during the entire time I was there. Albert showed signs of disappointment, frustration and irritability with Maged. It is difficult to understand why Albert would allow this incompetence to continue. Initially, he presented himself as caring, but I realize that is just his sales persona and he showed that he really does not care anything about the customer - only about the sale! What followed for weeks and now months (because my situation is STILL not resolved) has been a horrible experience! I have had to write SEVERAL emails to managers, Albert and Ryan Schmidt (General Manager), requesting that they have Salesperson Maged refrain from contacting me! Both Albert and Ryan ignored my emails! I received one call from Ryan, and that was after I sent them a check to pay for my car because I refused to work with their SUPER INCOMPETENT BUSINESS MANAGER, BARRY CRINCOLI. If the team is a shadow of their leaderhsip, I can only surmise that Albert, as their leader, is not casting a positive shadow. The level of incompetence and the lack of communication from Albert's team is nothing less than UNACCEPTABLE! More

Our 10th year of bringing our Q5 in for service and it's always a pleasure. Alphonse makes the appointment, describes the service and checks us in. We get a short video describing the condition of our Q5 always a pleasure. Alphonse makes the appointment, describes the service and checks us in. We get a short video describing the condition of our Q5 and we follow up with Alphonse on any additional service he recommends. Billing and pickup are flawless. We were offered a loaner but declined. Don't know what they did to stop the brakes from squeeking but we're grateful. My wife thinks the acceleration is better with the new plugs and injector additive. More

jason was very helpful,kind and Courteous. He was very helpful and i love my new car. He was very helpful and i love my new car. More

We went in late Friday night knowing exactly what we wanted. We went in & there must be 10 sales people & 2 managers but no one approached us. We ended up taking a seat & after Rob was done with his cus wanted. We went in & there must be 10 sales people & 2 managers but no one approached us. We ended up taking a seat & after Rob was done with his customer, He walked right up to us to help. We almost made the deal on that day but we didn't have enough time so ended up going there yesterday, (I had sent him all the info. in the afternoon), Signed the papers in like a hour but it took more than 2 & 1/2 hours for us to JUST get to the finance dept & ofcourse that took time as well. So we were there from 5pm, (Everything was done by ROB arouund 5:45), Ended up leaving the place at almost 9.30PM. We should of been done by atleast 6:30. That was my experience. My Sales person Rob was great!!! Plus I had to go to the Manager to ask him whats's going on? And even he said, "I know you guys have been here for a longtime". But in my opinion (Not sure if it counts or not) someone should keep an eye out & at least try to find out what's the delay./ and make sure customers are notified or followed up every half to an hour. We were just sitting for almost 2 hours & I had to go to the MANAGER. More

Dan was excellent, informative and knowledgeable, kept me up to date with details on the car while it was at service. up to date with details on the car while it was at service. More

The Audi brand is great but the GM and the tech staff is not knowledgeable at all. Buyer beware ! not knowledgeable at all. Buyer beware ! More

Excellent service. The part was replaced in a timely manner, and I was kept updated during the process. The part was replaced in a timely manner, and I was kept updated during the process. More

Fast efficient service on a consistent basis. Looking forward to purchasing my next Audi at Bell Audi! Looking forward to purchasing my next Audi at Bell Audi! More