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Bell Audi

Edison, NJ

Overview
Employees
Reviews
4.6
1,648 Reviews
We have been in business for over 35 years and as the number one Audi dealer in New Jersey, a four year consecutive winner of the coveted Audi Magna Society award recognizing the best Audi dealers in the country and an Audi Flagship Dealer, Bell Audi is proud to continue our many years of providing loaners cars as well as Courtesy Valet service to all of our customers no matter where you purchased or leased your Audi from. Need Valet service to your home or office, no problem, we will also drop-off a loaner for you to use during the day. Bell Audi will bring your washed vehicle back to you after your service has been completed. Come and see why Bell Audi is the largest Audi dealer in New Jersey... or better yet we will come to you!
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782 US-1

Edison, NJ

08817

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Showing 1,648 reviews

March 23, 2024

Veronica is exceptional. Professional, knowledgeable, courteous service was promp and and and and and and More

by jjj1752
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Bell Audi responded

We're so glad to know that Veronica provided you with exceptional service at Bell Audi! Your kind words are greatly appreciated. Thanks for the review! We are here for any of your future needs!

March 08, 2024

Charged for fuel on rental , when I had filled it up to previous gauge Not happy More

by Jambobhupi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Bell Audi responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Ryan Schmidt - General Manager - 888-422-9684

March 06, 2024

Love love love this dealership and my sales person Jason Skoicick. I have been dealing with Jason for almost 15 years. He's the best! More

by janebaylis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Skolnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Bell Audi responded

Jane, we're so glad to know you've had such a long and positive relationship with Jason at Bell Audi. Thanks for your loyalty over the years!

February 28, 2024

Pleasant and respectful staff. Unfortunately grossly inefficient and unreliable. Over a month since the purchase of my Q3 and they still haven’t submitted the documents to DMV. More

by Dissatisfied
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
James Kane and Barry Crincoli
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Feb 29, 2024 -

Bell Audi responded

We're sorry to learn about the delay in submitting your documents. We understand how important it is for these processes to be handled efficiently, and we apologize if this has not been your experience. Please reach out so that we can look into this matter further and work towards a resolution together. Thank you, Albert Nkansa - Sales Manager - 888-422-9684 ext 110

Mar 02, 2024 -

Dissatisfied responded

Thank you for politely taking my call and for reviewing my criticism. I also appreciated the follow up call from James. But the issue remains unchanged - document delivery was delayed and occurred several weeks AFTER the temporary permit expired - despite timely requests for updates and explanations. Meanwhile, the vehicle cannot be driven and will likely remain garaged for another 2 wks.

Mar 10, 2024 -

Bell Audi responded

Thank you for taking the time to speak with our team. I apologize again for the delay with your documents as it's never our goal to cause any inconveniences. If there is anything we can do for you in the meantime, please reach out and I would be happy to help. Thank you again, Albert Nkansa - Sales Manager - 888-422-9684 ext 110

Mar 11, 2024 -

Dissatisfied responded

Thank you Albert, but the car was purchased on 1/20/24 and DMV still has no documentation. Please provide proof of the document submission that James was reportedly “researching”. Perhaps you can organize a loaner vehicle as I can’t drive the car without any form of registration.

February 19, 2024

we would like to thank everyone at Bell Audi especially Jason Skolnick for his knowledge and patience for all our concerns and the time he spent with us.. More

by lennydee7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Skolnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Bell Audi responded

Lenny, it's great to know that Jason and the team at Bell Audi were able to assist you effectively. We appreciate your kind words!

February 16, 2024

Excellect service! Very thorough maintenance and it was extremely organized and people were friendly. Craig was wonderful. More

by ikrumholtz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2024 -

Bell Audi responded

We're glad to know you had a wonderful experience with Craig and the rest of our team here at Bell Audi. Thanks for highlighting our service, we strive to be thorough and friendly!

February 13, 2024

Todays service was great my car was picked up at my home by a polite young man who left a loaner car and after a service video to explain the issues with my car and cost the car was brought back to me clean More

by Dave27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Esposito
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Feb 13, 2024 -

Bell Audi responded

Dave, we're glad to know that our pick-up and drop-off service worked out so well for you. Our team at Bell Audi is always here to make your life easier! Thanks for the review.

February 08, 2024

I want to thank the team over at Bell Audi Edison for repairing my Q5. It took a week to get it back, but I received a loaner car. I would like to give a special thanks to the mechanic for sending the v More

by Josephine.pitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Bell Audi responded

Josephine, we're glad to know that you had a positive experience with our team at Bell Audi Edison. We always aim to keep the process as smooth and convenient as possible for our customers. Thanks for your patience and understanding!

February 03, 2024

Always had excellent service First time they did not preform well Have to bring car back Inconvenient More

by Solomon
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Bell Audi responded

Solomon, I'm sorry to learn that your recent experience didn't meet the high standards we strive for. We understand how bringing back your car can be inconvenient and apologize for this situation. Please reach out so we can make things right and ensure you receive the excellent service you're accustomed to in future visits. Thank you, Ryan Schmidt - General Manager - 888-422-9684

January 29, 2024

This was my second consecutive purchase there. And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next d More

by Protagonist99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Albert Nkansa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert D'Angelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance manager was kind but exacerbated, as he was a team of one.
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Mar 06, 2024 -

Bell Audi responded

We're really sorry to read about your experience. This is not the level of service we aim for, and it's clear that we've fallen short in this instance. We'd like to look into these issues further, particularly regarding the registration delay and owed funds you mentioned. Please reach out at your earliest convenience so we can work on making things right here. Thank you, Albert Nkansa - Sales Manager - 888-422-9684 ext 110

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