Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bell Audi
Edison, NJ
1,644 Reviews
We have been in business for over 35 years and as the number one Audi dealer in New Jersey, a four year consecutive winner of the coveted Audi Magna Society award recognizing the best Audi dealers in the country and an Audi Flagship Dealer, Bell Audi is proud to continue our many years of providing loaners cars as well as Courtesy Valet service to all of our customers no matter where you purchased or leased your Audi from. Need Valet service to your home or office, no problem, we will also drop-off a loaner for you to use during the day. Bell Audi will bring your washed vehicle back to you after your service has been completed. Come and see why Bell Audi is the largest Audi dealer in New Jersey... or better yet we will come to you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,644 reviews
September 22, 2007
This is my 3rd Audi I have owned. I have done searches in variety of websites regarding Bell Audi, in Rahway, NJ for service queries. I must say 95% of all reviews have been less then stellar. & I am on in variety of websites regarding Bell Audi, in Rahway, NJ for service queries. I must say 95% of all reviews have been less then stellar. & I am one of those 95%. About a month and a 1/2 ago my car was struck in front end. The body work (Ultimate Collision in Edison, NJ) did everything right except they had to send the car to BELL AUDI because after headlight assembly is installed ('03 Xenon) the SELF ADJUST message on dashboard needs to get reset. They some how manually jammed a reset thru to make the SELF-ADJUST message to go away (Pg 182 ICON in owners manual) Meanwhile the XENON shine off of this lamp is completly faded and faces completelty to the bottom nothing close to my stock light on right side. I face the car against my garage and right side is very SHARP. Whereas the left light is blurry. I brought the car back to Ultimate since they were the ones who ultimately worked on my car. They sent the car back out to Audi. Bell checked the bulb said it's okay. Then after about a week the xenon light goes out completely and another error comes on dash - "Left light has dipped LOW". So they replace the xenon again. But now the light is stuck a LOW point and does not SELF ADJUST yet again. Mind you ULTIMATE collision purchased a brand new headlamp assembly and a xenon bulb. After another week the car still is in the shop and got a call yesterday that "MAYBE" the self-adjuster needs to be replaced - approx. $250. along with a "CONTROL MODULE?" - approx. $575 this pice signals a message to headlamp and since it's not doing that the LENS is not adjusting. This is all guessing on their part. They are not CONFIDENT that this is indeed truly the issue. It's just annoying that they do this for a living and can't figure issues out and basically neglect cars which are sitting in their parking lots for days maybe weeks. For example, I turned my car in on thursday AM gave them benefit of doubt maybe they are busy so they will work on it Friday. Nothing. Get a call from them on tuesday and they metion they can't figure things out all they have done is try to reset the error since it didn't work more things need to be done. When who knows! It's just a sickening feeling to have an awesome car and be handled or lack there of by pansys like this. I spoke with their driver who dropped me off home and he mentioned out of 15 technicans 10 of them are rookies and don't have a clue what they are doing. I just want my car back the way it was before! is that too much to ask. Any help/comments on this issue would help a TON. Thanks! More
by dmakhija
Employees Worked With
Brian
July 20, 2007
I have just come back from them for service with my ’02 A4. They are terrible, first of all they could not find the reason why the car has a problem, then they said it is OK and no need to repair which ’02 A4. They are terrible, first of all they could not find the reason why the car has a problem, then they said it is OK and no need to repair which is not right! Pricing is way too high and they even will add extra hours of their time claiming this was necessary and making you pay for that! Watch what they say, first they told me they will let me keep old part, but when you come back for your car, they are stating it was “My mistake, I am sorry” and will not give it to you! NEVER EVER AGAIN! STAY AWAY AS FAR AS YOU CAN!!! I mean it! More
by krufka
Employees Worked With
Jonathan Kiwacz
August 30, 2006
service department is very arrogant. Have an extended warrenty on a Certified car...so far this has proved to be extended time for Audi to charge me for everything not covered on this warrenty. My car ha warrenty on a Certified car...so far this has proved to be extended time for Audi to charge me for everything not covered on this warrenty. My car has 41K miles on 2001 pampered and all maintained at Audi. Suddenly the check engine light appeared. Took it in, they fixed, less than 500 miles it comes again, they fixed again, then suudenly Im driving on interstate and the battery light comes on. I can see the battery dying, the lights flash, and I lose power till I come to a halt. The dealer wants me to pay for alternator, battery and new timing belt. $1700 ... Something is wrong here ... More
by audiHater
Employees Worked With
jamie or Mike
November 13, 2004
Sales dept. was a little better than the Service dept. At least it was a little friendlier, though they didn't negotiate at all!<br><br>Service dept. however is TERRIBLE! And getting there is a hassle from R least it was a little friendlier, though they didn't negotiate at all!<br><br>Service dept. however is TERRIBLE! And getting there is a hassle from Rt. 1, there's almost never anywhere to park and it's impossible to get a loaner car. STAY AWAY from this place at all costs! More
by cmoney
